The Evolution of AI: From Automation to Replacement
AI systems typically progress through three key phases. Understanding where a solution stands in this progression can be insightful, especially amidst the buzz around LLMs and Generative AI. Here’s a breakdown:
▪ 1. Automate
The initial phase focuses on automating routine tasks to save time and reduce errors. For example, at Lucid Lane, we’ve automated administrative tasks, aiding our therapists by summarizing sessions and sending reminders to patients and therapists alike. While workflow automation tools exist, they’re just the beginning of the AI journey.
▪ 2. Enhance
As AI matures, it begins to augment human capabilities, allowing for scalability. The sophistication of AI in this phase correlates with fewer errors and greater human efficiency. Examples include Microsoft Copilot, GitHub Copilot, and Google’s auto-fill features. At Lucid Lane, our AI analyzes patient history and suggests medication dosages, aiding therapists and doctors in decision-making. Real-time suggestions during sessions can also enhance therapist-patient interactions, exemplifying AI systems with a human-in-the-loop.
▪ 3. Replace
The final phase is when AI becomes reliable enough to replace certain human functions. While companies may be cautious about claiming their solutions can fully replace humans due to the fear and negativity it may evoke, some are boldly making such claims. For instance, Devin, the touted first AI software engineer, represents this claim. Although I approach these assertions skeptically, it’s undeniable that some AI systems will reach this phase. It will become evident as AI enhancements repeatedly surpass the need for human intervention.
These phases signify deeper AI integration into operational processes, aiming to improve efficiency, accuracy, and outcomes. However, it’s crucial to remember that despite AI’s potential to replace some functions, human oversight, ethical considerations, and handling complex situations remain indispensable. This progression not only reflects the future of work but also raises questions about human judgment and the ethical implications of AI, particularly in sensitive sectors like healthcare.
What are your thoughts on the future of AI in your industry? Have you witnessed these phases in action?
#generativeai #LLMs #EthicalAI #ai
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