“Siyarin was a great team lead when I worked with her. She was fast, efficient, and goal oriented. She made goals clear and concise with easy steps and was always open to help if there were any questions or confusion. She was professional but also personable and would assign tasks to people based on their strengths but also help strengthen their weaknesses. Siyarin would make a great asset to any team and I highly recommend her.”
About
Strategic and visionary Head of Customer Operations with 8+ years of experience leading…
Contributions
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What are the most common mistakes in team management that lead to customer dissatisfaction?
Consider the impact of technology and flexibility in team management. Using digital tools can streamline workflows and enhance customer service; outdated systems may hinder productivity. For example, using outdated or overly complex software can hinder rather than help productivity, causing delays in response times and reducing the quality of customer interactions. Failure to secure and manage data properly can lead to breaches compromising customer trust. Flexible work arrangements can boost morale and efficiency, directly affecting customer retention. Managers should also focus on emotional intelligence, as understanding and addressing team dynamics can improve cooperation and reduce conflicts, enhancing overall customer satisfaction.
Activity
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Looking to join a Customer Success Team at a company where you can really have an impact?? We're looking for an experienced Senior Customer Success…
Looking to join a Customer Success Team at a company where you can really have an impact?? We're looking for an experienced Senior Customer Success…
Liked by Siyarin Phoon
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🆕 LAUNCHED 🆕 BuildBetter.ai released the biggest improvements to ChatGPT for teams. It now has all of your customer + company data, w/…
🆕 LAUNCHED 🆕 BuildBetter.ai released the biggest improvements to ChatGPT for teams. It now has all of your customer + company data, w/…
Liked by Siyarin Phoon
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I'm crazy. Are you? Some ads deserve a standing ovation. 👏 #Nike #WomenEmpowerment #StandUp
I'm crazy. Are you? Some ads deserve a standing ovation. 👏 #Nike #WomenEmpowerment #StandUp
Liked by Siyarin Phoon
Experience & Education
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Amplify
View Siyarin’s full experience
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Licenses & Certifications
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TQUK Level 5 Certificate in Teaching English as a Foreign Language
International TEFL Academy
IssuedCredential ID 190-10567754-492634-20240124 -
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How To Create Effective Metrics
Coursera Project Network
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Volunteer Experience
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Customer Success Advisor
ClosedWon (Stealth)
- Present 5 years 3 months
Advise on all things customer-related.
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Award distributor
Hotel Hero Awards - Hotel Council of San Francisco
I help out in any position that needs filling. From coat check, award handing, greeting, to registration.
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Languages
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English
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Korean
Elementary proficiency
Organizations
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PCMA
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- Present -
Hospitality Management Society - SFSU
President 2016-2017
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Graduation Committee
Chair 2016-2017
-Head Chair for the committee that plans the Hospitality and Tourism Management graduation celebration.
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23 people have recommended Siyarin
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If you're at a startup in a leadership position, you have one big job. Repeat the high level vision over and over again. Getting everyone on the…
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founders! if you're looking for Product/Market Fit and want to grill me about my latest thinking, come join me and Gagan tomorrow 😄
founders! if you're looking for Product/Market Fit and want to grill me about my latest thinking, come join me and Gagan tomorrow 😄
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𝐇𝐈𝐑𝐈𝐍𝐆 REMOTELY !! I'm looking for a 𝐒𝐚𝐥𝐞𝐬 𝐏𝐫𝐨𝐩𝐨𝐬𝐚𝐥 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭/𝐌𝐚𝐧𝐚𝐠𝐞𝐫 to join our team! If you’re great at…
𝐇𝐈𝐑𝐈𝐍𝐆 REMOTELY !! I'm looking for a 𝐒𝐚𝐥𝐞𝐬 𝐏𝐫𝐨𝐩𝐨𝐬𝐚𝐥 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭/𝐌𝐚𝐧𝐚𝐠𝐞𝐫 to join our team! If you’re great at…
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During a call today, had a founder tell me to “f*ck off” after I politely and matter of factly gave him feedback on why I was passing on…
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Ed Sim wrote the first three (3!) checks in Superhuman! 😅 He's an amazing friend, one of the best SaaS investors in the world, and has always had…
Ed Sim wrote the first three (3!) checks in Superhuman! 😅 He's an amazing friend, one of the best SaaS investors in the world, and has always had…
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