Sharon Talbott

San Francisco, California, United States Contact Info
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Making sales operations more successful by aligning today's digital marketing strategies…

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  • Salesforce

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Publications

  • Featured in: Pacific Gas & Electric Company (PG&E) SmartRateTM Product Design Converges on Customer Experience

    The Association for Demand Response and Smart Grid (ADS)

    This article was written by Sharon Talbott featuring the SmartRate program I managed. Below is a description of the work:

    The intent of this study is not to cover ground that other reports have already answered about program performance, but to get a better picture of the internal workings of an organization by telling the practitioners' story.1 The idea for the study originated in a Panel Session during the 2012 National Town Meeting on Demand Response and Smart Grid that featured a…

    This article was written by Sharon Talbott featuring the SmartRate program I managed. Below is a description of the work:

    The intent of this study is not to cover ground that other reports have already answered about program performance, but to get a better picture of the internal workings of an organization by telling the practitioners' story.1 The idea for the study originated in a Panel Session during the 2012 National Town Meeting on Demand Response and Smart Grid that featured a number of Pacific Gas and Electric Company (PG&E) Demand Response Program personnel discussing the utility’s Critical Peak Pricing residential rate program, SmartRateTM. The session was well received by Town Meeting attendees and there was interest in knowing more.

    The chief value of the interviews that follow is to supply other practitioners with a sense of the attitudes and relationships that needed to change in order for PG&E to successfully implement the SmartRate program. Going beyond what a standard process evaluation would cover, PG&E staff discuss the evolution of their organizational culture, their expectations, and their understanding of the value they place on their customers.

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Languages

  • Mandarin, French

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