San Antonio, Texas Metropolitan Area
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Articles by James
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Sticks & Stones: The Hidden Dangers of Euphemisms, Sayings, and Idioms at Work
Sticks & Stones: The Hidden Dangers of Euphemisms, Sayings, and Idioms at Work
By James Lee
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Reframing the Problems Facing Senior Living - A call to those hanging on
Reframing the Problems Facing Senior Living - A call to those hanging on
By James Lee
Contributions
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How can you build trust at work using emotional intelligence?
Empathy is not a style. Empathy is a skill. It is important to note this difference, because like any skill you have to practice it in order to keep it. There are also nuances and different types of empathy. Like a chef that understands different cuts (knife skills) they make based on the overall effect they want the meal to have, an empathetic person wields their understanding of the types of empathy to positively influence their relationships with others. Cognitive empathy helps you see others’ perspectives. Emotional empathy helps you feel what others feel. Compassionate empathy helps you take action to help. Lastly, remember that empathy is not about being a “good person.” It’s a life skill to help you manage relationships.
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How can you build trust at work using emotional intelligence?
The first and most difficult step is sharpening your self-awareness. When you are first beginning to learn this skill, it is important that you correctly label emotions. It is too easy to say that you're sad, frustrated, angry, or other generic "umbrella" emotion. Look up "emotions vocabulary" or "emotions wheel" for a visual reference, and keep it handy - like on your phone. As you hone your self-awareness, you will begin to differentiate between feeling insulted versus feeling slighted; feeling inspired versus feeling energized. The nuances matter when it comes to becoming self-aware. You cannot change or manage your own emotional responses without first knowing what exactly you are responding to.
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What are some ways to calm your nerves before speaking in public?
Remember that people are at this presentation because they WANT your message to have an impact. They want you to succeed, because that means they are receiving value from this shared time. You are there to serve the audience not the other way around. Your message isn’t about what you have to say as much as it is about what they want or need to hear. How will receiving the message help them? Picture THEIR success armed with the insights from your message. It isn’t your wisdom they will remember. It is their own wisdom that your message will help to unlock. Your audience wants you to succeed as a speaker, because it means they will be more successful in the subject area of your message. This mindset helps to calm my nerves as a presenter.
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How can you use emotional intelligence to improve your negotiation skills?
Keep in mind that a successful negotiation means that both parties feel like they achieved their goals. One of the best ways to regulate your own emotions (stay in control) is to focus on the emotional awareness of the other party. This is empathy at its best. I have said during a negotiation, "it seems like my last ask for X,Y,Z may have struck a nerve (or chord) with you. Would you mind helping to unpack that for me to gain perspective? Maybe there's a different way we can both achieve what we want." This has a double benefit of giving you more information and conveying strongly that you're looking out for their interests as well.
Activity
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Excited to check out the latest Alzheimer’s research, catch up with friends of Zinnia and talk about non-pharmaceutical interventions in dementia…
Excited to check out the latest Alzheimer’s research, catch up with friends of Zinnia and talk about non-pharmaceutical interventions in dementia…
Liked by James Lee
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I'm asked by managers, "What happens if the employee discovers their purpose and decides to leave?" This has happened. ❇ Here are three real…
I'm asked by managers, "What happens if the employee discovers their purpose and decides to leave?" This has happened. ❇ Here are three real…
Liked by James Lee
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Here’s an example of what I call a “contextual brag”. Not familiar with the term? That’s because I made it up. Here’s the definition. A…
Here’s an example of what I call a “contextual brag”. Not familiar with the term? That’s because I made it up. Here’s the definition. A…
Liked by James Lee
Experience & Education
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Bella Groves
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Volunteer Experience
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Board Member
Hands 4Life
- Present 2 years 1 month
Social Services
I support Hands 4Life as an advisor to the organization in fulfilling its mission to develop intergenerational centers in developing countries to bring together orphaned children and seniors.
Initial projects are in Honduras and Nigeria. -
Board Member
Hands 4Life
- Present 2 years 1 month
Social Services
I support Hands 4Life as an advisor to the organization in fulfilling its mission to develop intergenerational centers in developing countries to bring together orphaned children and seniors.
Initial projects are in Honduras and Nigeria. -
Committee Member
Texas Assisted Living Association
- Present 2 years 7 months
Health
I’m proudly serving the Texas Assisted Living Association as a committee member for Workforce Development.
Courses
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Art & Science of Negotiation
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Corporate Restructuring and Turnaround
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Financial Accounting
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Financial Management
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Leading People and Organizations
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Legal Environment of Business
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Managerial Accounting
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Managerial Economics
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New Venture Creation
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Operations Management
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Statistics
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Strategic Management
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Honors & Awards
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Alumni of the Year
Alice Independent School District
Recommendations received
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Our brains are wired with our own algorithm to bring us MORE of what we see, perceive and believe. Dementia TRAINING is often the functional…
Our brains are wired with our own algorithm to bring us MORE of what we see, perceive and believe. Dementia TRAINING is often the functional…
Shared by James Lee
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