Scott Kolman

Parker, Colorado, United States Contact Info
4K followers 500+ connections

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About

ADVERTISING, PUBLIC RELATIONS & ANALYST RELATIONS

Industry misperceptions…

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Experience & Education

  • Cresta

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Licenses & Certifications

  • Public Relations Certified, American Management Association

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Patents

  • Visual Interactive Voice Response System

    Issued US 9,467,563

    A request is received from a communications device to execute an interaction site. A request is transmitted to the automated response system. First instructions that provide one or more steps of the multi-step communication flow between the communications device and the automated response system are received from the automated response system. In response to determining that the request is for the voice-interaction system with the interaction site, second instructions that provide the one or…

    A request is received from a communications device to execute an interaction site. A request is transmitted to the automated response system. First instructions that provide one or more steps of the multi-step communication flow between the communications device and the automated response system are received from the automated response system. In response to determining that the request is for the voice-interaction system with the interaction site, second instructions that provide the one or more steps through a voice interaction with a user of the communications device are determined and transmitted to the communications device. In response to determining that the request is for the visual-interaction with the interaction site, third instructions that provide the one or more steps through a visual interaction with the user of the communications device are determined and transmitted to the communication device.

    Other inventors

Courses

  • Excellent Leaders Program, Amdocs – Selected for this year long global program for high potential executives

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Honors & Awards

  • Organizational Leadership

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    Works across an organization to drive engagement, alignment, and to uncover opportunities for improvement. Creates demand generation programs and marketing metrics that drive revenue growth and meet sales targets. Define mission and vision, prioritize objectives, identify value-add areas, and work across an organization, specifically sales, to enable business and market success. Develops sales tools that clearly explain the solution differentiators from the competition. Business Savvy and a…

    Works across an organization to drive engagement, alignment, and to uncover opportunities for improvement. Creates demand generation programs and marketing metrics that drive revenue growth and meet sales targets. Define mission and vision, prioritize objectives, identify value-add areas, and work across an organization, specifically sales, to enable business and market success. Develops sales tools that clearly explain the solution differentiators from the competition. Business Savvy and a catalyst for global market expansion and transformation. CMO, Chief Marketing Officer, SVP, Senior Vice President, Product Marketing, Solutions Marketing.

  • Panelist: The Future of the Contact Center: One of Crippling Challenges or Empowering Opportunities

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    http://www.callcenterweekdigital.com/online-event/future-contact-center-open-house

    As a contact center or operations professional, your hands are undoubtedly full. And they are about to get fuller. In conjunction with evolving customer expectations and dramatic changes within the service space comes a host of new challenges that will affect every element of your customer experience. Complacency, let alone apathy, will not only cause you to fall behind but risk causing irreparable harm…

    http://www.callcenterweekdigital.com/online-event/future-contact-center-open-house

    As a contact center or operations professional, your hands are undoubtedly full. And they are about to get fuller. In conjunction with evolving customer expectations and dramatic changes within the service space comes a host of new challenges that will affect every element of your customer experience. Complacency, let alone apathy, will not only cause you to fall behind but risk causing irreparable harm to your brand in this "age of the customer."

    Luckily, strategies do exist for not only conquering these challenges but uncovering the embedded opportunities. Citing research from Call Center IQ's "Executive Report on the Future of the Contact Center" and their own insights and experiences, our panel of experts will set the stage for the OPEN HOUSE by unpacking the state of customer demand, dissecting the state of the contact center and revealing your blueprint for building the contact center of the future.

    Scott Kolman, Vice President, Products and Solutions Marketing, Genesys
    Kyle Antcliff, VP, Marketing, Intradiem

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