Satyendra Kanjilal

"The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn." – Alvin Toffler I am thrilled to share that I have completed the Transformation Leadership – Accelerator program at Publicis Sapient. It is instrumental in building leadership skills and fostering continuous learning and unlearning. The program emphasized strategy development, overcoming limiting beliefs, and fostering high-performing teams and a ton of frameworks to enable and empower leadership skills. The continuous and impactful learning experience, coupled with invaluable networking opportunities, has truly been transformative. #Leadership #ContinuousLearning #ProfessionalDevelopment #Networking #PersonalGrowth #PublicisSapient

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Familiar with the store-within-a-store model in retail partnerships? Retailers are now venturing beyond traditional collaborations to explore unique partnerships across industries. Will these unconventional alliances boost business growth or deter customers? #retail #strategicpartnerships #growth #leadership

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In the dynamic landscape of retail and customer service, identifying and solving problems swiftly is crucial for growth and efficiency. At T-Mobile, we continuously seek innovative ways to streamline our operations and enhance both employee and customer experiences. One significant step in this journey has been the integration of AI to automate routine tasks, thereby giving our team more time to focus on activities that drive revenue, personal development, and people development. However, we encountered a hurdle: many of our seasoned employees viewed AI as a tool primarily for new hires or recently promoted staff. When they used basic prompts, they received basic responses, which they felt added no value to their already extensive knowledge. This perception risked underutilizing a powerful resource designed to enhance productivity across the board. Recognizing this challenge, I knew we needed a strategic approach to demonstrate the true potential of AI. I identified this problem and took it upon myself to create the content for our “Everything AI” Summit. The goal was clear: to teach our leaders how to effectively engage with AI by using advanced prompting techniques that generate meaningful, actionable insights. During the summit, we introduced a structured formula for crafting prompts that yield comprehensive and valuable responses. We connected the vision behind AI integration at T-Mobile, emphasizing how these tools are designed to create a holistic experience for both our customers and our team members. By showcasing practical applications and success stories, we transformed skepticism into enthusiasm. The impact was profound. Our leaders began to see AI not just as an addition, but as a vital resource that significantly saves time and guides them in achieving their goals. We established metrics to measure the success of this initiative, and the results spoke volumes: increased engagement with AI tools and improved operational efficiency, positioning us as leaders in this space. I firmly believe that a leader’s role is to solve problems, just as our mobile experts solve our customers’ problems daily. By addressing the reluctance to embrace AI and providing the necessary training, we enhanced our team’s capability to tackle initiatives more effectively. This picture highlights a group of leaders who, empowered by the knowledge gained at the “Everything AI” Summit, now understand the value of specificity in prompting AI for better answers. Leading our people is one thing, but teaching them is another. This is why I am passionate about what I do. Together, we are not just adapting to change; we are driving it, ensuring that every team member is equipped to excel and innovate. #Leadership #AI #Innovation #TMobile #ProblemSolving #TeamDevelopment #Efficiency #CustomerExperience #Productivity

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“On-time performance” (OTP) is our technical term for saying we deliver products really fast because we genuinely care about customers. OTP is a mindset for us at World Emblem™, and it’s something I’ve been particularly proud of. I’ve always seen it this way: no matter how complex it is for an organization like ours behind the scenes, if it feels easy for a customer to click “Place your order” and to receive it, that’s all that really matters. In the background, every order passes rigorous validation and checks. From real-time data validation ensuring accurate orders to e-commerce fraud checks, we optimize every step. A study by Metapack found that 83% of customers are more likely to return if a company offers fast and reliable delivery. Prioritizing OTP is expensive. It means leading with continuous improvement utilizing our True Lean methodology, ongoing investment in technology, and an iterative approach to processes. But what’s more expensive: having unhappy customers who can’t rely on you.

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Upgrading Your Personal Operating System On this Father’s Day, I want to thank my dad for instilling in me the value of constant learning from a young age. Constant learning has always been important to me. From the moment we are born, we possess an innate curiosity and a thirst for knowledge. Just like a computer operating system, our minds come pre-installed with a basic version (let’s call it V.0). As we grow and experience the world, we continuously upgrade and update ourselves. With each new skill we acquire, each book we read, and each lesson we learn, we install a new patch or update to our personal operating system. We evolve from V.0 to V.1, V.2, and so on, expanding our capabilities, refining our thought processes, and enhancing our overall performance. The beauty of this constant learning process is that it never ends. There is always room for improvement, new frontiers to explore, and opportunities to upgrade our knowledge and abilities. Just as software companies release regular updates to their products, we too must embrace the concept of lifelong learning, continuously seeking out new information, perspectives, and experiences. Personally, I find great joy and fulfillment in this pursuit of knowledge. Every time I delve into a new subject, attend a workshop, or engage in a thought-provoking discussion, I feel like I’m installing a brand-new feature or optimizing an existing process within my mind. It’s an exhilarating feeling, akin to the excitement of unwrapping a new piece of technology. Of course, the learning process can be challenging at times. We may encounter bugs or compatibility issues, where new information conflicts with our existing beliefs or thought patterns. But these obstacles are merely opportunities for growth, prompting us to troubleshoot, debug, and ultimately upgrade our understanding. So, embrace lifelong learning and thank those who inspired this mindset in you. Seek out new experiences, explore unfamiliar territories, and never stop upgrading your personal operating system. The more we learn, the more we grow, and the better equipped we become to navigate the complexities of our ever-changing world. Thank you, Dad 💖 #ConstantLearning #LifelongLearning #KnowledgeUpgrade #FathersDay

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Imagine seated next to a stalwart of the retail industry - very unassuming and modest - on a cross-country flight and having a fascinating conversation on the journey. That's exactly what happened with me a couple of weeks ago. While I won't disclose the name of this leader or their company for ethical reasons, I think the summary of this conversation is worth listening to, especially if you're keen to understand the thought process of retail boards around #GenerativeAI. #TheRetailTales #TRT #Consumer #RetailAI #BoardQueries‍‍‍‍‍‍

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Barada Sahu says Today's consumers engage with brands across numerous touchpoints, from physical stores to digital platforms, creating a complex landscape for retailers. Traditional terms like "physical" and "omnichannel" have been coined to describe these diverse channels of consumer interaction. However, the concept of Unified Commerce takes this a step further, emphasizing the integration of these channels to eliminate silos and provide holistic visibility into business operations. Unified Commerce acknowledges the necessity for seamless coordination across various channels, ensuring consistency in offers, product assortments, and inventory management. By breaking down barriers between digital and physical realms, businesses can optimize their operations and deliver a unified experience to customers. This approach fosters efficiency, enhances customer satisfaction, and ultimately drives growth in today's dynamic retail environment. Listen to the complete episode on the links below: YouTube: https://lnkd.in/gB_fBf9p Spotify: https://lnkd.in/gNbGmD9r mason #retailtech #unifiedcommerce #leadership #entrepreneurship #letstalkretail #innovation #mindset #indiaretail #ecommerce #omnichannel #brickandmortar

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What it takes to rewire a CPG company to outcompete in digital and AI Answering six specific questions holds the key to successful digital and AI transformations for CPG companies: 1. Where is the value? 2. Are leaders from the business side actively part of the transformation? 3. Are you an attractive long-term employer for digital talent? 4. Are you deploying your technology investments to optimize for reuse? 5. Are you developing data products? 6. Are you anticipating and preparing for the most critical scaling challenges?

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#Flipkart will leverage #Google's #AI and #machinelearning #technologies to enhance its #ecommerce capabilities. Google's #cloud services will modernize Flipkart's #digital infrastructure, improving its ability to handle increased traffic and expand into new markets. AI-driven #analytics will help manage #inventory effectively, while personalized shopping suggestions will be made based on user behavior and preferences. Google's AI will also aid in detecting address-related fraud, ensuring transaction integrity. Additionally, AI-powered #chatbots will handle real-time queries, enhancing customer service. Flipkart will also explore #generativeAI to innovate customer experiences and expand its offerings. Google's #data analytics capabilities will provide insights into customer behavior and preferences, optimizing operations and enhancing user experience. #ecommerce #ecommercebusiness https://lnkd.in/gvN2fE62

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👉Unlocking Summer Success: 5 Data-Driven Strategies for Indian Retailers 🛍️ Here are five research-backed strategies to ensure your retail business shines bright during the sizzling summer months in India: Sizzling Summer Sales With India's penchant for value-conscious shopping, tapping into the summer sales frenzy is a surefire way to attract throngs of eager shoppers. Recent data from RedSeer Consulting indicates that Indian consumers actively seek out seasonal discounts, with summer sales events driving a 25% increase in footfall for leading retailers. Embrace the trend by offering irresistible deals on summer essentials like breezy apparel, cooling appliances, and thirst-quenching beverages. Chill Zones for Cool Customers Beat the heat and win over customers with a refreshing oasis right in your store. Research from the Retailers Association of India reveals that 70% of Indian shoppers prioritize a comfortable shopping environment. Create a chill-out zone complete with air conditioning, complimentary cold beverages, and inviting seating areas to ensure shoppers stay cool, calm, and collected while browsing your summer collection. Summer Spectacular Events Elevate the shopping experience by hosting summer-themed events that capture the spirit of the season. Case in point: Raymond's "Summer Style Extravaganza," which drew crowds with its fashion shows, live music performances, and interactive workshops on summer grooming tips. Leverage the power of experiential marketing to engage customers and leave a lasting impression that translates into increased foot traffic and brand loyalty. Al Fresco Retail Delights Take your retail game outdoors and bask in the sunshine of success. Research by the Indian Council for Research on International Economic Relations (ICRIER) suggests that outdoor retail experiences can drive a 30% boost in footfall, particularly in bustling urban centers like Mumbai and Delhi. Set up enticing outdoor displays showcasing your summer collection and entice passersby with exclusive sidewalk sales and pop-up shops. Digital Drives Foot Traffic Harness the digital revolution to amplify your summer promotions and reach tech-savvy Indian consumers where they are: online. With over 700 million internet users in India, as per recent statistics from the Internet and Mobile Association of India (IAMAI), a robust digital strategy is non-negotiable for retailers looking to drive foot traffic. Leverage social media platforms like Instagram and Facebook to showcase your summer lineup, run targeted ads promoting in-store exclusives, and engage with customers through interactive content that inspires them to step into your store. Armed with these data-driven strategies tailored for the Indian retail landscape, your business is poised to make waves and emerge victorious this summer. Let's make it a season to remember! ☀️🛒 #SummerRetailSuccess #IndianMarketInsights #DataDrivenRetailing

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With the growth of new sales channels such as online and mobile, retailers have asked themselves: What is the best way to create a consistent shopping experience no matter where the customer is coming from? While there are several possible answers, one popular umbrella term for the best practices that have emerged in recent years is “unified commerce.” #omnichannelretail #unifiedcommerce

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Retail is being reinvented. New business models, channel expansion, and shopper expectations continue to change the landscape. These three areas redefine industry rules and relationships—transforming the path to purchase in the process. #retailinnovation #retailtransformation #retail #retailcareers

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Why is Apple launching it's own modems? Apple, a $3 trillion tech giant, is set to make a significant shift with the iPhone 17 series by introducing its own 5G modems. But why is Apple, known for its sleek design and seamless user experience, diving into modem manufacturing? Apple’s decision isn’t sudden. It’s been investing in building its own modems for years. We need to understand the back story to grasp the magnitude of the move. A modem essentially creates the link between operator and the phone. It’s a key component to latch your phone onto a 3G, 4G, 5G network. In this business, due to dependency on refresh cycles, you have an edge it you can launch the latest standard before your competitors do. Throughout the 2010s, Qualcomm was an unstoppable force in the mobile industry. Their technology was so critical that brands paid 3-5% of the device price as royalty. Read the full story: https://lnkd.in/dSkeR-YN

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Why should retailers embrace a Distributed Order Management System (DOMS) for their retail business in 2024? As consumer behaviors shift, relying solely on physical storefronts is no longer enough. Enter Distributed Order Management Systems (DOMS), the ultimate tool for seamless operations across multiple channels. A DOMS centralizes order management, providing real-time inventory visibility and multiple fulfillment options like BOPIS and Ship from Store. This ensures seamless operations, reduces costs, and boosts customer satisfaction. Discover in HotWax Commerce's blog post, how a Distributed Order Management System can revolutionize your retail business in 2024. https://hubs.la/Q02zfX7D0 #ShoppingandtheRetailIndustry #eCommerce #Retail #Omnichannel #OrderManagementSystem

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Why should retailers embrace a Distributed Order Management System (DOMS) for their retail business in 2024? As consumer behaviors shift, relying solely on physical storefronts is no longer enough. Enter Distributed Order Management Systems (DOMS), the ultimate tool for seamless operations across multiple channels. A DOMS centralizes order management, providing real-time inventory visibility and multiple fulfillment options like BOPIS and Ship from Store. This ensures seamless operations, reduces costs, and boosts customer satisfaction. Discover in HotWax Commerce blog post, how a Distributed Order Management System can revolutionize your retail business in 2024. https://hubs.la/Q02G-bKp0 #ShoppingandtheRetailIndustry #eCommerce #Retail #Omnichannel #OrderManagementSystem

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After 5 years. a global pandemic and 2 companies I am going back to India. Excited to share that Best Buy is open a BBY India office to support our digital and technical teams. I love this move! All of my previous teams/companies were highly global in nature, and I have missed the cross-cultural collaboration and diversity of thought. When thinking about working in a more "global" way I think there are several advantages (besides possible cost savings). First, we can leverage an enthusiastic and deep set of young talent in Bangalore. At Ford I loved the creativity and the energy I experienced every time I went to our office in Chennai. Second, as we learn to "follow the sun" we have the capabilities to build things more quickly. Third, we benefit from the diverse thinking of the globe. Not to mention, partake of some amazing biryani! So while I dust off my extra rupees and get my new Indian visa, let me ask about you. What do you think are some benefits/risks of a more global approach to technology? #bestbuy #India #IT #technology #culture #dataanalytics #diversity #globe

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“Meta Platforms (META.O) is in talks to acquire a stake of about 5% in EssilorLuxottica (ESLX.PA) its production partner for Ray-Ban smart glasses, the Wall Street Journal reported on Thursday, citing people familiar with the matter.” “The stake in the world's largest eyewear company could be worth 4.33 billion euros ($4.73 billion) based on its latest market value of 86.50 billion euros, according to Reuters calculations based on LSEG data.” “The potential deal could give Meta further control over the roadmap for the smart glasses at a time when tech giants including Apple (AAPL.O) are investing millions to create cutting-edge gadgets based on augmented- and mixed-reality technologies.” “The Ray-Ban Meta smart glasses, first launched in 2021, have been an important part of Meta's consumer products portfolio.” “EssilorLuxottica CEO Francesco Milleri said earlier this week that the new generation of Ray-Ban Meta smart glasses, launched last October, have sold more in a few months than the old ones did in two years.” “Analysts have been positive about the latest generation of the glasses, which include a Meta AI assistant and are capable of livestreaming broadcasts of what a user is seeing directly to Facebook and Instagram.” “A third-generation of the glasses is expected to be ready by the 2025 holiday-shopping season, according to the WSJ report.” - Yuvraj Malik, Aditya Soni

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Did you see Anshu Bhardwaj keynote session at #GroceryTech? Anshu leads Walmart's technological advancements, focusing on innovation, growth, and transformation. Anshu has also been recognized as one of the top women in tech for her contributions to the industry. The keynote session discussed how Walmart is leveraging advanced technologies to fuel its growth and transform the retail landscape. Additionally, Anshu discussed Walmart's commercialization of its technology with two new products through Walmart Commerce Technologies. 🛒 Store Assist: A fulfillment application that digitizes and optimizes store fulfillment processes, aiding retailers in managing in-store, curbside, ship-from-store, and last-mile delivery orders. 🚛 Route Optimization: Uses machine learning and AI to efficiently pack and route products, minimizing empty miles, reducing costs, and lowering greenhouse emissions. Anshu stated “The reason we chose to bring these two product to the market is we knew that there was a need and we knew that there is a challenge that every retailer is seizing in those areas” If you are interested in the products that Walmart Commerce Technologies has launched to market, please get in touch or request a demo here: https://lnkd.in/ekQyNhCZ Progressive Grocer summarised the keynote session perfectly (link in comments.) #fulfillment #instore #picking #route #supplychain

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