“Sarah knows how to get things done. She played an important role on our project. She set a vigorous timeline that I was hesitant about, though she stood by it, I followed it, and the results exceeded expectations. Plus, she got the needed paperwork through Finance, which sealed the deal of I coming on-board for the project. All of this happened within a week.”
About
Experience & Education
Publications
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Why COVID-19 disruptions to shopping behaviours underscore the need for a coordinated, cross-functional conversion rate optimisation strategy
Journal of Digital Social Media Marketing
As consumers shifted consumption patterns to online avenues in the wake of the COVID-19 pandemic, businesses increasingly looked for ways to grab their attention and convert traffic into sales and leads. This paper analyses how studying website visitor behaviour through the practice of conversion rate optimisation (CRO) and its associated tools allows teams to find opportunities to optimise user experience to grow conversions. Although traditionally an initiative led by marketing teams, the…
As consumers shifted consumption patterns to online avenues in the wake of the COVID-19 pandemic, businesses increasingly looked for ways to grab their attention and convert traffic into sales and leads. This paper analyses how studying website visitor behaviour through the practice of conversion rate optimisation (CRO) and its associated tools allows teams to find opportunities to optimise user experience to grow conversions. Although traditionally an initiative led by marketing teams, the practice of CRO can help teams from user experience, sales, customer service, product and development improve their understanding of target audiences and how to connect with them online.
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Evaluate content performance with heatmaps
CXL Institute
Compare reader engagement with both short-form and long-form content to see where to focus your blogging efforts.
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Fix mobile navigation issues with dynamic heatmaps & recordings
CXL Institute
Improve user experience by evaluating visitor engagement through dynamic heatmaps and session recordings.
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Health Care Organizations Develop New Avenues to Engage Consumers as Voice Assistant Adoption Grows
Society for Healthcare Strategy & Market Development
Voice assistants are one of the latest trends reshaping the consumer technology landscape. According to a Pew Research study, nearly half of Americans use voice assistants. As consumers become more comfortable with the technology and the tasks these devices can perform grow, health care organizations are developing programs to define how voice assistants fit into their consumer engagement strategy.
Organizations
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Digital Summit
Speaker
- PresentSpeaker in a variety of digital marketing topics at Kansas City, Atlanta, Tampa and Dallas Digital Summits
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Kansas State University Marketing Advisory Council
Alumni Advisory Council Member
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Society for Healthcare Strategy & Market Development of the American Hospital Association
Digital Engagement Taskforce
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Society for Healthcare Strategy & Market Development of the American Hospital Association
Editorial Advisory Board
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American Marketing Association
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HIMSS Brand HIT
Board member
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