Sahiti Chintapalli

I am excited to share a new achievement in Pega User Experience Space! In today's fast-paced tech world, user experience is crucial. Adding this skill set to your repertoire enhances your understanding of businesses and their needs. #UX #constellation #pega #pegauserexperience

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The Redemption of TechNova The Fall TechNova, a leading tech company under the visionary leadership of Sarah, faced a major setback when a high-profile project failed, resulting in significant financial losses. Sarah felt a deep shame and guilt, believing she had let down her team and the company. Her withdrawal and self-criticism affected her leadership, causing a drop in team morale and productivity. The Impact The once vibrant and collaborative atmosphere at TechNova became tense and quiet. Employees hesitated to propose new ideas, fearing criticism and further failure. The open communication and innovation that defined TechNova were fading away. The Turning Point Recognizing the negative impact of her emotions, Sarah decided to take action. She acknowledged her feelings and sought support from a mentor and a professional coach. This helped her gain perspective and rebuild her confidence. The Open Forums Sarah organized open forums with her team to discuss the project's failure transparently. She admitted her mistakes, took responsibility, and expressed her commitment to learning and improvement. This honesty and vulnerability restored her team’s trust. A Culture of Learning Sarah initiated a review of the failed project, involving her team in identifying issues and solutions. This turned the failure into a valuable learning experience and fostered collective responsibility and growth. Empowerment and Self-Compassion Sarah empowered her team by involving them in decision-making and supporting their ideas, which reinvigorated morale and creativity. Practicing self-compassion, she reminded herself that one failure did not define her career. The Supportive Culture Promoting a supportive workplace, Sarah encouraged employees to express their feelings and provided resources for mental well-being. This helped restore open communication and innovation. The Rebirth of TechNova Gradually, TechNova's atmosphere improved, and the team started innovating again. Lessons from the failure led to better processes and risk management. Sarah’s transformation inspired her team, and TechNova regained its momentum, launching successful new products. #Conclusion By acknowledging her shame and guilt, seeking support, fostering open communication, and promoting a culture of learning, Sarah turned a crisis into an opportunity for growth. Her journey demonstrated that true leadership involves handling failures with grace and resilience, ultimately strengthening her team and rebuilding TechNova’s positive and innovative culture. #shame #guilt #mentalhealth #leadership #team #confidence

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🚀 Exciting Masterclass with Our CEO Nitin Seth on "Mastering the Data Paradox"! 📚 I had the incredible opportunity to attend a masterclass led by our CEO Nitin Seth at Incedo, where he shared key insights from his recently launched book, "Mastering the Data Paradox." Here are the top 3 learnings that truly resonated with me: Embracing Data Diversity: In today's data-driven world, it's crucial to leverage both structured and unstructured data. Our CEO Nitin Seth emphasized the importance of integrating diverse data sources to gain comprehensive insights and make more informed decisions. Balancing Data Quality and Quantity: The paradox of data lies in managing vast amounts of information while ensuring high-quality data. The book provides strategies for achieving this balance, highlighting that it's not just about collecting data but also about refining and validating it to extract real value. Decoupling for Scalability: One of the key takeaways is the concept of decoupling data layers to enable scalability. By separating data storage, processing, and analytics layers, organizations can enhance their agility and adapt to evolving business needs more efficiently. I'm excited to apply these insights to our projects and continue driving innovation at Incedo. Highly recommend "Mastering the Data Paradox" to anyone looking to deepen their understanding of modern data strategies! #MDPMasterclass #MasteringTheDataParadox #Leadership #DataStrategy #Innovation #Learning #Incedo

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​🏃‍♀️ Jumpstart your design with GenAI and industry expertise 🗺️ Transform end-to-end customer journeys 👏 Share, deploy, and go! Nailing down an app design used to take weeks. Pega GenAI Blueprint™​ helps teams align on a vision in hours, accelerated by GenAI and built-in industry expertise. #pega #ai #pegagenaiblueprint​

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Gen AI, can be a boon for Business Analysis and Testing Stream For last few months IT Industry has been hit by Gen AI storm. Both IT services providers and their clients are looking for use cases to implement within their businesses, internal functions to see how they can improve productivity, customer experience etc. Recently PEGA has launched its Gen AI blueprint feature, using which one can generate process flows and the code to build those process flows on PEGA within few minutes. Over the last few years PEGA has been continuously building verticalized solutions using their case management framework as backbone. On financial services area, their pre-built case management solutions covers Customer Onboarding, Loan Origination, Delinquency collections, and many other processes. PEGA seems to have used Generative AI models on top of its framework and knowledge base built over the years to generate workflows. These workflows can be customized, one can add, amend, or delete stages. Along with flows It generates standard data model that is required to implement those flows. This kind of developments brings a question, would Gen AI replace certain roles in future. In short, the answer is ‘Yes’. However, the same Gen AI can be leveraged by Business analysts and quality analysts to accelerate their work and bring in accuracy, efficiency, and deeper domain knowledge. Some of the challenges on requirement elicitation are; ·      Standard or basic industry relevant requirements are unstated ·      Regulatory requirements applicability has multiple dimensions including country, region etc.   ·      In certain legacy environments there is lack of meaningful documentations that depict the current state of systems. In those scenarios organization adopt reverse engineering model, but it is a humungous task and verifying completeness of knowledge base built out of reverse engineering is extremely difficult. To overcome some of above challenges, business analysts and quality analysts can leverage Gen AI models using contextual prompts, generate documentation summary, identify anomalies across different versions of documentation etc. While these may not guarantee 100% completeness but can accelerate the journey. If Gen AI is used without a bounded context on the public data sources to build knowledge base, then the trustworthiness of those outputs would be questionable. For instance, there may be umpteen amendments or changes to a particular regulation, and we cannot be sure that Gen AI framework picks up the most relevant one in the given context. If we look at PEGA example, it largely works on a bounded context of PEGA framework and knowledge base and thus outputs are structured and usable within the context. Leveraging Gen AI to build test scenarios in project involving changes to existing systems may not cover the required intricacies. Focusing on pros than cons can help effective adoption and can give BA and QA function a new dimension. 

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Learning should not halt. I along with Mithun Godbole ☁️ Ashutosh Limaye Prashant Sawant were early adopters (2019) of #Vlocity (which is now part of #Salesforce Comms Cloud) and actually found it fun to configure some complex products like SDWAN, Business Mobile and Broadband. Towards the later half of 2022 Salesforce introduced the Accredited Professional (AP) exam for Comms Cloud, and it really tests your skills across: Salesforce Platform Sales Cloud Omnistudio CPQ Industries Order Management CLM Digital APIs It's a consulting type exam based on use cases, multiple choice questions, long questions, long answers so you need to be fast in comprehension, focused and precise. Glad I cleared it in 2023, and we at #Techmahindra now have a sizeable number of Accredited Professionals. Thanks to Baskar Sivaguru for challenging us back in Dec 2022 to be the first to clear the exam, and to Sunil Jayaram, Sahil Dhawan for creating an organization where learning and innovation are unshackled. Grateful. #Techmahindra #DEA #SalesforceCommsCloud #SalesforceAP

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A few things to remember if impacted by a recent layoff. * Figure out what kind of separation this is. There are some important differences between being furloughed, laid off or permanently terminated and it could mean the difference between having healthcare coverage or not. * Write down your accomplishments and what you want to do next. * Get your layoff in writing from HR/Human Resources. * Collect or check on your final paycheck. * Ask about severance. I’ll teach you to how to negotiate for a better package, including being compensated for any unused vacation days. * File for unemployment. * Figure out your health insurance coverage. You can negotiate with HR to extend your benefits longer. I’ll show you how. * Ask your former manager for a reference and/or feedback, including writing a testimonial on LinkedIn. I’ll teach you how to ask for that. * Dust off or polish up your resume and I’ll show you how to do that by putting key words to help with that SEO optimization. * Nurture your professional contacts and let people know you're looking for your next role. * Connect with experienced recruiters like me to explore new roles during these challenging and difficult times: LinkedIn: https://lnkd.in/ehQVjTa We will cover these and other topics in detail on Thursday's call. Please join my Google group too: https://lnkd.in/gjTxaZGk Please join me every Thursday at 5pm CST to talk about the current job market, behavioral interviewing, S.T.A.R.I. methodology of answering questions and how to get into the Big Tech companies. Please ping me on LinkedIn for the log in details - https://lnkd.in/ehQVjTa - if you have any questions or comments for me. These weekly sessions are FREE and open to anyone. Please add this zoom call to your calendar every Thursday. Feel free to share with others, if you think it may be beneficial to them.

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Guidewire recently hosted its inaugural DEVSummit in Bangalore, India, where attendees heard mainstage keynote presentations from Guidewire industry and product experts, delved into pertinent topics in deep-dive workshops, and had the opportunity to earn certification credits in developer credential courses. Check out these highlights! #GuidewireDEVSummit #DEVSummit2024 #GuidewireDeveloper #developer #development #engineer #engineering #software #softwaredevelopment #softwareengineering #cloudcomputing

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Hey Pega Community, As I was diving into Outside In, a particular case study about FedEx struck a chord with me, especially in the context of customer experience and our relationships with our moms. Let me share the story and some insights: FedEx identified a customer segment they called Confirmers—meticulous yet perpetually worried about their packages. Despite a smooth operational process, the sight of their packages in a "leaning tower" pile made these customers anxious, fearing their items would get lost. To alleviate this, FedEx made a simple yet impactful change: installing a wall with presort windows. Agents would slide packages through these windows, visibly reassuring customers of their safety. Behind the wall? The same "leaning tower of packages"—the process remained unchanged, but perception transformed. This got me thinking about our moms. Often, they worry about us, sometimes without basis, much like the Confirmers. How can we apply the same principles from customer experience to our personal lives and business practices? Here are some concrete actions: 1. Listen Actively Personal: Have regular check-ins with family members. Listen without interrupting to understand their concerns. Professional: Engage in active listening during client meetings. Validate their concerns and provide clear, reassuring responses. 2. Transparent Communication Personal: Share your plans and updates with family. Transparency reduces unnecessary worry. Professional: Keep clients informed about project progress and any changes. Transparency builds trust. 3. Visible Reassurance Personal: Show your care through small gestures—helping out with tasks, or simply being present. Professional: Use Pega's robust capabilities to provide real-time updates and transparent process flows to clients. 4. Empathy in Action Personal: Understand and address the underlying concerns of family members. Sometimes, a small act of kindness can make a big difference. Professional: Utilize empathy maps in Pega to understand customer pain points and design solutions that address them directly. 5. Continuous Improvement Personal: Reflect on your interactions and seek feedback from family on how you can be more supportive. Professional: Use Pega's feedback mechanisms to continuously improve customer experiences based on real-time data. Shoutout to All Moms Out There! 💖 Your constant care and concern shape us into better individuals. By drawing parallels from our professional experiences, we can strive to be more understanding and supportive family members. Let's bridge the gap between our professional and personal lives, ensuring we're not only better business and technology leaders but also better sons, daughters, and partners. Feel free to share your thoughts and any other actions we can take to make a difference! #PegaCommunity #CustomerExperience #Leadership #FamilyFirst #EmpathyInAction

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Just earned the Pega CLM and KYC badge, and it is a comprehensive solution for financial institutions for client onboarding, ongoing due diligence, off-boarding, adhering to complex regulatory requirements etc similar to Pega Smart Disputes and would think it is only going to get better from here with Pega's AI gadgets. Having worked in the KYC space previously some of the aspects that stood out for me are : - KYC Engine: Facilitates the creation and management of KYC questionnaires, risk assessments, rules, and KYC types. - Due Diligence Orchestration: Supports various orchestration modes for managing AML, regulatory, tax, and other due diligence cases. - Integration with KYC Utilities: Seamlessly integrates with top KYC data providers externally. - Perpetual KYC: Enables event-triggered continuous review cycles for customer changes. - Scalability and Multi-Jurisdiction Support: Built on Pega's low-code platform for global scalability across entities and jurisdictions. - Heavy parallel processing for optimal performance. - Documents Requirements: Allows the configuration of various document types to be collected and associated with cases. Excited to delve deeper into the capabilities of this badge! #PegaCLM #KYC #PegaSmartDisputes #ComprehensiveLearning #ContinuousImprovement #PegaBlueprint

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Transform your Software Quality with Zuci and Tricentis!   At Zuci, we're thrilled to announce a ground-breaking partnership with Tricentis that promises to elevate your software quality to new heights. By combining our AI-powered software engineering expertise with Tricentis' cutting-edge automated testing solutions, we're set to revolutionize the way we serve you.   What does this mean for you? 1. Unmatched Speed and Precision: Experience faster testing processes driven by AI-powered quality engineering. Achieve quicker results without compromising on accuracy or reliability, ensuring your software applications are always top-notch. 2. Seamless Automation: Say goodbye to manual errors and inconsistencies. Our end-to-end automation, from development to deployment, ensures a smooth, consistent software delivery process that runs like clockwork. 3. Adaptive Testing Solutions: Stay ahead with intelligent testing that evolves with your applications. As your needs grow and change, our capabilities adapt to provide continuous, real-time quality assurance that keeps pace with the dynamic software landscape. 4. Enterprise-Grade Scalability: Benefit from a robust, scalable framework designed to support large-scale, complex deployments. Backed by the combined strength of Zuci and Tricentis, you'll have the global reach and support you need for enterprise-level solutions. Step into the future with us: We are entering a new era of smart, continuous quality assurance. This partnership energizes our drive to deliver exceptional quality in every project, helping you stay ahead in a rapidly evolving tech landscape. Achieve more with us: Don't miss out on this transformative approach to quality assurance. Experience the unparalleled synergy of Zuci and Tricentis and see how we can help you achieve excellence in software delivery.   Ready to transform your Software Quality? Reach out to us today and discover how Zuci and Tricentis can elevate your software quality to the next level. Let’s embark on this journey together and unlock new potential for your business.   Zuci Systems and Tricentis—powering the future of intelligent, continuous quality assurance. Read full press release here: https://lnkd.in/g_ixkNeW Vasudevan Swaminathan Anil Kumar Sannareddy Sujatha Sugumaran Satish Chathanath Bipin Nambiar Farhadh Ali syed Keerthika V Jamie Kerepka

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Please stop by the Cognizant booth at Sapphire 2024 . We will be talking about Large Scale HANA DB Scale up (32TB , Ramp-up ), 24TB Scale out Architecture , HCMT learnings , Business downtime estimations , Roll back if No-Go scenarios , Pacemaker Customer configurations learnings .Let’s break down the key points: Large Scale HANA DB Scale Up (32TB, Ramp-up): - Scaling up the capacity of an SAP HANA database to accommodate the necessity for gigantic growing databases. 24TB x X Scale Out Architecture: Distributing the workload across multiple nodes, allowing customers to boost resources (Memory, CPU, IOPS, Network bandwidth) for massive computing power. HCMT Learnings: Challenges handled while testing the new hardware to adhere to SAP standard recommendations. Business Downtime Estimations: Rehearsals to arrive at superlative downtime estimation is vital for migration planning. Roll Back If No-Go Scenarios: Preparation and estimation turn around time for backout the changes is crucial for Business continuity. Pacemaker Customer Configurations Learnings: High availability configuration setup and enhanced test scenarios to optimize system reliability. Sivakumar Varadananjayan

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👨‍💻👩‍💻 As working professionals and new parents (having a 10-month-old baby), my wife Sravani Saripalli and I often find our professional and personal worlds intersecting in amusing ways. 👶 Recently, we had a lighthearted conversation that perfectly illustrated this blend. I was on continuous calls when she suddenly called out to me: "Hello, Product Owner! These days, your product is quite unstable. Despite my best efforts to manage it, it's becoming increasingly unpredictable!" In this analogy: Our baby is the "product," I’m the Product Owner, and my wife is the Developer. Parenting sure brings a whole new perspective to our professional roles! 😊 #TechLife #Humor #Engineering #IT #NewParents #product

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May be one of the best champion products of Pega. Sometimes overshadowed with all latest buzz around GenAI, Constellation etc. From experience of working in Credit Risk and CDD Domain in LeasePlan, I could really appreciate the brilliant architecture and principle for maximum reuse on which CLM/KYC framework is built on. One can only marvel at how much solid domain knowledge and experience it takes to build something like this that incorporates all the greatness of Pega Foundation for Financial Services (PFFS) and then extending it with Abstraction layers of services and data which integrates so easily based on Geography and Jurisdiction and pricing structure, with different external service providers for screening and Enrichments like D&B, LexisNexis, Encompass etc. Then the 3 beautiful orchestration modes for performing Due Diligence for Global AML, CFT, Regulatory, CRS/FATCA, Credit and Legal aspects - which refines the workflow by controlling number of sub cases to suit the Enterprise requirement and backoffice team composition/hierarchy. So much flexibility and granularity, yet so much control. The 4 Due Diligence Profiles and Applicability Matrix - that controls the Questionnaires based on customer segment, Jurisdiction, product and entity types. Lastly it's amazing Risk calculation engine and Event driven review processing that ensures each counter party and related parties are always tracked with correct risk assessment. I recommend this mission to everyone who is working in Financial domain with Pega.

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Do not just use #chatgpt for simple Q&A like give me a sample code, write a query for this etc.. Use it more to explore,gain knowledge on deep topics like architecture, performance & compare b/w various alternatives etc..Keep Q&A with why? If? as if you are sharing your knowledge and clarifying your doubts with a friend or a mentor who is good at that subject.

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In the world of #DigitalTransformation, the journey from idea to implementation is often fraught with doubt and resistance. But when an omnichannel initiative starts showing results within just six months, even the toughest investors can’t help but tip their hats (or hoods!) to the visionary CXOs who dared to dream big. 🔍 Behind the Scenes of Success: Technology Mastery: Harnessing the right tools and platforms not only streamlines operations but also delivers a seamless customer experience across all channels. Change Management: Implementing change isn’t just about new software or strategies; it’s about bringing people along, aligning teams towards common goals, and transforming the organisational culture. 🧙‍♂️ As the image suggests, the moment of realisation when an omnichannel strategy bears fruit is nothing short of magical. CEOs become the prophesied heroes (Lisan al-Gaib, anyone?) in the eyes of their investors. Let’s celebrate those moments of triumph and learn from them! At Fynd (Shopsense Retail Technologies Ltd.) we love working with "Lisan al-Gaib" who turns the tide. Hit us up at brands@gofynd.com incase you believe you are the next "Lisan al-Gaib" Fynd Commerce Platform Boltic Farooq Adam Harsh Shah Sreeraman Mohan Girija Ragini Varma Ronak Modi Sriram Ramakrishnan Shreya Seerehalli Jatin Keni KUNAL KUMAR Rajarshi Mondal Prathmesh Thaker Dhruv Sharma Kritika Singhania Keyur Rawal Anand S.

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Excited to share my recent completion of the CAPSTONE Simulation on Integrative Decision Making at SP Jain School of Global Management! The CAPSTONE Simulation on Integrative Decision Making is a comprehensive exercise designed to mimic real-world business scenarios where participants must make strategic decisions across various functional areas of a company (R&D, Marketing, Production, Finance, HR & Strategic Planning) Key Takeaways: 1. Develop a holistic understanding of business operations and strategy. 2. Understand the impact of decisions on financial performance and market position.

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Pega Knowledge Buddy transforms traditional search experiences into an intuitive, efficient process, making it an indispensable tool for modern businesses. The Pega GenAI™ Knowledge Buddy is an AI-driven application designed to revolutionize how users access information. Leveraging advanced NLP and machine learning technologies, it interprets and responds to user queries with precision and relevance. Key Features: Natural Language Processing (NLP): Understands and interprets user questions to provide instant, accurate answers. Customizable Data Sources: Integrates seamlessly with Pega applications like Pega Knowledge and Pega CRM, as well as third-party applications, ensuring responses are tailored to your specific data sources. Role-Based Security: Ensures secure access to data sources and articles, with role-specific responses enhancing data integrity and user experience. Integration Flexibility: Supports both cloud and on-premises installations, making it versatile for various business environments.

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One of the highlights for #Rulesware at the #PegaWorld this year was the overwhelming interest in our solutions and capabilities for Pega Application healthcheck! It was fantastic to connect with so many attendees who share our commitment to maximizing Pega's potential. It's clear that Pega health checks are a top priority for many organizations! If you're looking to streamline your Pega environment, improve performance, and ensure compliance, be sure to check out Rulesware's healthcheck solutions at www.rulesware.com! We can help you identify areas for improvement and get the most out of your Pega investment. #PegaHealthcheck #RuleswareDifference #EnterpriseSoftware

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