Ross Freedman

Ross Freedman

Chicago, Illinois, United States
6K followers 500+ connections

About

I am Co-founder of Origin. We are a technology consulting company born in the AI era…

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Experience & Education

  • Origin

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Volunteer Experience

  • Weinert Center for Entrepreneurship | Wisconsin School of Business Graphic

    Advisory Board Member

    Weinert Center for Entrepreneurship | Wisconsin School of Business

    - Present 3 years

    Science and Technology

    The Weinert Center equips students at the University of Wisconsin - Madison with entrepreneurial skills to thrive in any business environment.

  • The Economic Club of Chicago Graphic

    Member

    The Economic Club of Chicago

    Civil Rights and Social Action

    The Economic Club of Chicago (ECC) fosters meaningful connections among Chicago leaders to encourage dialogue on important economic and social issues and to cultivate the next generation of civic leadership.

  • Creative Destruction Lab Graphic

    Mentor

    Creative Destruction Lab

    Science and Technology

    Creative Destruction Lab is a nonprofit organization that delivers an objectives-based program for massively scalable, seed-stage, science- and technology-based companies.

  • 1871 Graphic

    Mentor

    1871

    Science and Technology

    1871 is a non-profit digital startup incubator. The organization was founded in 2012 by J.B. Pritzker and is the flagship project of The Chicagoland Entrepreneurial Center (CEC), a non-profit organization that supports entrepreneurs on their path to building high-growth, sustainable businesses that serve as platforms for economic development and civic leadership.

  • Techstars Graphic

    Mentor

    Techstars

    Science and Technology

    A worldwide network that helps entrepreneurs succeed.

Publications

  • The Link Between Customer Obsession & Company Culture

    Ross Freedman on the Rightpoint.com Blog

    Like many terms coined by analysts and journalists, I believe the term “customer obsession” is misunderstood. Inc. Magazine talks about The 5 Habits of Customer Obsessed Companies. Salesforce talks about The Three Keys for Igniting Customer Obsession. There is even a book called “Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing”. With all of these competing ideas and philosophies around the term “customer obsession”, I feel many people…

    Like many terms coined by analysts and journalists, I believe the term “customer obsession” is misunderstood. Inc. Magazine talks about The 5 Habits of Customer Obsessed Companies. Salesforce talks about The Three Keys for Igniting Customer Obsession. There is even a book called “Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing”. With all of these competing ideas and philosophies around the term “customer obsession”, I feel many people, companies and organizations don’t truly recognize what it means to be customer obsessed and more importantly what drives customer obsession in successful organizations. While I don’t claim to be an expert on this topic, I thought I would share my thoughts and perspectives with this blog post.

    See publication

Honors & Awards

  • The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020

    Forrester Research

    In a 28-criterion evaluation of customer experience (CX) strategy consulting practices, Forrester identified the 12 most significant ones — Accenture, Bain & Company, BearingPoint, Capgemini, Deloitte, EPAM, IBM, KPMG, McKinsey & Company, North Highland, PwC, and Rightpoint — and researched, analyzed, and scored them. This report shows how each practice measures up and helps CX professionals select the right one for their needs.

  • Rightpoint Named Chicago Tribune Top Workplaces 2014, 2015, 2016, 2019, 2020

    Chicago Tribune

    Chicago Tribune has recognized 128 Companies and Organizations in Chicago as Top Workplaces. These companies have been recognized as Top Workplaces based solely on surveys about the workplace completed by their employees.

  • Digiday Worklife Awards Finalist - Top Boss

    Digiday

    Honoring an outstanding boss at a media agency, media company or technology provider who demonstrates vision, expertise in the ever-changing media landscape, mentors his/her employees and actively contributes to a positive agency culture.

  • Rightpoint - Webby Award Winner

    Webby

    2018 People’s Choice Award Winner - CHILDREN INTERNATIONAL: REDEFINING GIVING IN A DIGITAL WORLD

  • Rightpoint named Episerver Premium Partner of the Year 2017 in North America.

    Episerver

    For a second year in a row, Rightpoint has been distinguished as Premium Partner of the Year for its commitment to delivering world-class customer experiences to leading clients powered by Episerver Digital Experience Cloud™

  • Rightpoint Ranks #19 On Consulting Magazine's Fastest Growing Firms - 2016

    Consulting Magazine

    Three-year revenue growth of 164% places company among top 50 ranking.

  • Rightpoint Named Crains Chicago Business Fast 50 - 2014, 2015, 2016

    Crains Chicago Business

    #20 on Crains Chicago Fast 50

  • Rightpoint named Episerver Premium Partner of the Year 2016 in North America.

    Episerver

    Rightpoint has been distinguished as Premium Partner of the Year for its commitment to delivering world-class customer experiences to leading clients powered by Episerver Digital Experience Cloud™

  • EY Entrepreneur of the Year

    EY

    The award recognizes outstanding high-growth entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities.

  • Rightpoint Named Microsoft Central Region Partner of the Year - 2014

    Microsoft Corporation

    The #1 Partner in the Central Region and one of three partners in the country to win this award.

  • Rightpoint Named Microsoft Collaboration & Content Partner Of The Year Finalist

    Microsoft Corporation

    This award recognizes Rightpoint as one of the top Microsoft partners—empowering organizations with intranet, portal and social collaboration tools that increase communication, innovation and productivity using Microsoft technology. Rightpoint is one of only three Microsoft partners globally to receive this honor.

  • Rightpoint Named Forbes America's Most Promising Companies

    Forbes

    A ranking of high-growth, privately-held companies with under $250 million in annual revenue.

  • Rightpoint Named Chicago’s 101 Best & Brightest Companies To Work For - 2013

    The National Association for Business Resources Awards

    Chicago’s 101 Best & Brightest Companies To Work For is a yearlong education and celebration program. The program includes Resources, Elite Suite Workshops, Assessment Tools, and the Celebratory Symposium and Luncheon. The Awards competition provides the business community with the opportunity to gain recognition, showcase their best practices and demonstrate why each of them would be an ideal place for employees to work.

  • Rightpoint Named one of the Top 20 Best Places to Work in Chicago 2013 - Crain's Chicago Business

    Crain's Chicago Business

    Crain's asked employees and employers alike to describe their organizations' hiring practices, pay levels, vacation time, career-development strategies and more.

  • Rightpoint named Consulting Magazine's 7 Small Jewels - 2013

    Consulting Magazine

    Each year Consulting Magazine chooses 7 consulting firms across America who have grown rapidly and have a great deal of potential.

  • Rightpoint Named to CRN’s 2012 Fast Growth 100 List

    CRN

    Rightpoint, a leading digital agency and technology consulting company, today announced that it has been named by UBM Channel to the 2012 CRN Fast Growth 100 list. The annual list features the fastest-growing solution providers in the technology industry based on two years' growth of net sales from calendar year 2009 to calendar year 2011. Rightpoint grew 267 percent based on significant growth in areas including cloud services, Business Intelligence Software/Services, Content/Document…

    Rightpoint, a leading digital agency and technology consulting company, today announced that it has been named by UBM Channel to the 2012 CRN Fast Growth 100 list. The annual list features the fastest-growing solution providers in the technology industry based on two years' growth of net sales from calendar year 2009 to calendar year 2011. Rightpoint grew 267 percent based on significant growth in areas including cloud services, Business Intelligence Software/Services, Content/Document Management, IT Consulting Services, Managed Services and Website Development.

  • Rightpoint Wins Two Chicago BMA Tower Awards

    Chicago Business Marketing Association (BMA)

    Rightpoint won a Gold Tower Award in Promotional Material/Special Promotions category for its annual employee yearbook titled “More than words,” which showcases what it means to love your work. Rightpoint also received a Silver Tower Award in the in the Corporate Identity/Logo Design Category for its own corporate values icons titled, “Culture is Core.”

  • Rightpoint Named 101 Best & Brightest in Chicago - 2012

    101 Best & Brightest Companies to Work For™

    The 101 Best and Brightest Companies to Work For is an awards competition providing the business community with the opportunity to gain recognition, showcase their best practices and demonstrate why they are an ideal place for employees to work.

  • Rightpoint named Top Digital Company in Chicago - 2012 through 2016

    Built In Chicago

  • Rightpoint named Microsoft Central Region Award Winner -2012

    Microsoft

    Rightpoint was among the top Microsoft partners honored for providing outstanding solutions and services based upon Microsoft technologies, as well as fostering superior customer engagement in the Central Region. The Compete to Win Award recognizes the partner that demonstrates key competitive wins showcased by an example of a customer win in a compete situation. Microsoft presents Field Partner Awards in 14 categories, with honorees selected from more than 200 organizations across the Central…

    Rightpoint was among the top Microsoft partners honored for providing outstanding solutions and services based upon Microsoft technologies, as well as fostering superior customer engagement in the Central Region. The Compete to Win Award recognizes the partner that demonstrates key competitive wins showcased by an example of a customer win in a compete situation. Microsoft presents Field Partner Awards in 14 categories, with honorees selected from more than 200 organizations across the Central Region.

  • Rightpoint named Inc 500 Fastest Growing Company

    Inc Magazine

    Rightpoint was the 13th fast growing company in Chicago and the 337th fastest growing company nationwide.

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