About
Articles by Ross
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If the computer is “a bicycle for our minds,” Artificial Intelligence is a Harley Davidson
If the computer is “a bicycle for our minds,” Artificial Intelligence is a Harley Davidson
By Ross Freedman
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Only Tech Companies Will Survive in a Digital World
Only Tech Companies Will Survive in a Digital World
By Ross Freedman
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The Digital Maker Revolution: How We Need To Think & Act Like a "Tech" Company To Survive
The Digital Maker Revolution: How We Need To Think & Act Like a "Tech" Company To Survive
By Ross Freedman
Activity
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If you are a founder working to transform the way society manages and interacts with risk, and are interested in gaining access to a world-class…
If you are a founder working to transform the way society manages and interacts with risk, and are interested in gaining access to a world-class…
Shared by Ross Freedman
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At Origin, we're fortunate to be at the forefront of several Generative AI initiatives. In one of our recent posts, we explore the different Language…
At Origin, we're fortunate to be at the forefront of several Generative AI initiatives. In one of our recent posts, we explore the different Language…
Liked by Ross Freedman
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Sales professionals need to understand their buyers' needs and challenges. McKinsey & Company's article, "Where Procurement is Going Next,"…
Sales professionals need to understand their buyers' needs and challenges. McKinsey & Company's article, "Where Procurement is Going Next,"…
Liked by Ross Freedman
Experience & Education
Volunteer Experience
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Advisory Board Member
Weinert Center for Entrepreneurship | Wisconsin School of Business
- Present 3 years
Science and Technology
The Weinert Center equips students at the University of Wisconsin - Madison with entrepreneurial skills to thrive in any business environment.
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Member
The Economic Club of Chicago
Civil Rights and Social Action
The Economic Club of Chicago (ECC) fosters meaningful connections among Chicago leaders to encourage dialogue on important economic and social issues and to cultivate the next generation of civic leadership.
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Mentor
Creative Destruction Lab
Science and Technology
Creative Destruction Lab is a nonprofit organization that delivers an objectives-based program for massively scalable, seed-stage, science- and technology-based companies.
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Mentor
1871
Science and Technology
1871 is a non-profit digital startup incubator. The organization was founded in 2012 by J.B. Pritzker and is the flagship project of The Chicagoland Entrepreneurial Center (CEC), a non-profit organization that supports entrepreneurs on their path to building high-growth, sustainable businesses that serve as platforms for economic development and civic leadership.
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Publications
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The Link Between Customer Obsession & Company Culture
Ross Freedman on the Rightpoint.com Blog
Like many terms coined by analysts and journalists, I believe the term “customer obsession” is misunderstood. Inc. Magazine talks about The 5 Habits of Customer Obsessed Companies. Salesforce talks about The Three Keys for Igniting Customer Obsession. There is even a book called “Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing”. With all of these competing ideas and philosophies around the term “customer obsession”, I feel many people…
Like many terms coined by analysts and journalists, I believe the term “customer obsession” is misunderstood. Inc. Magazine talks about The 5 Habits of Customer Obsessed Companies. Salesforce talks about The Three Keys for Igniting Customer Obsession. There is even a book called “Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing”. With all of these competing ideas and philosophies around the term “customer obsession”, I feel many people, companies and organizations don’t truly recognize what it means to be customer obsessed and more importantly what drives customer obsession in successful organizations. While I don’t claim to be an expert on this topic, I thought I would share my thoughts and perspectives with this blog post.
Honors & Awards
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The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020
Forrester Research
In a 28-criterion evaluation of customer experience (CX) strategy consulting practices, Forrester identified the 12 most significant ones — Accenture, Bain & Company, BearingPoint, Capgemini, Deloitte, EPAM, IBM, KPMG, McKinsey & Company, North Highland, PwC, and Rightpoint — and researched, analyzed, and scored them. This report shows how each practice measures up and helps CX professionals select the right one for their needs.
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Rightpoint Named Chicago Tribune Top Workplaces 2014, 2015, 2016, 2019, 2020
Chicago Tribune
Chicago Tribune has recognized 128 Companies and Organizations in Chicago as Top Workplaces. These companies have been recognized as Top Workplaces based solely on surveys about the workplace completed by their employees.
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Digiday Worklife Awards Finalist - Top Boss
Digiday
Honoring an outstanding boss at a media agency, media company or technology provider who demonstrates vision, expertise in the ever-changing media landscape, mentors his/her employees and actively contributes to a positive agency culture.
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Rightpoint - Webby Award Winner
Webby
2018 People’s Choice Award Winner - CHILDREN INTERNATIONAL: REDEFINING GIVING IN A DIGITAL WORLD
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Rightpoint named Episerver Premium Partner of the Year 2017 in North America.
Episerver
For a second year in a row, Rightpoint has been distinguished as Premium Partner of the Year for its commitment to delivering world-class customer experiences to leading clients powered by Episerver Digital Experience Cloud™
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Rightpoint Ranks #19 On Consulting Magazine's Fastest Growing Firms - 2016
Consulting Magazine
Three-year revenue growth of 164% places company among top 50 ranking.
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Rightpoint Named Crains Chicago Business Fast 50 - 2014, 2015, 2016
Crains Chicago Business
#20 on Crains Chicago Fast 50
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Rightpoint named Episerver Premium Partner of the Year 2016 in North America.
Episerver
Rightpoint has been distinguished as Premium Partner of the Year for its commitment to delivering world-class customer experiences to leading clients powered by Episerver Digital Experience Cloud™
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EY Entrepreneur of the Year
EY
The award recognizes outstanding high-growth entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities.
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Rightpoint Named Microsoft Central Region Partner of the Year - 2014
Microsoft Corporation
The #1 Partner in the Central Region and one of three partners in the country to win this award.
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Rightpoint Named Microsoft Collaboration & Content Partner Of The Year Finalist
Microsoft Corporation
This award recognizes Rightpoint as one of the top Microsoft partners—empowering organizations with intranet, portal and social collaboration tools that increase communication, innovation and productivity using Microsoft technology. Rightpoint is one of only three Microsoft partners globally to receive this honor.
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Rightpoint Named Forbes America's Most Promising Companies
Forbes
A ranking of high-growth, privately-held companies with under $250 million in annual revenue.
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Rightpoint Named Chicago’s 101 Best & Brightest Companies To Work For - 2013
The National Association for Business Resources Awards
Chicago’s 101 Best & Brightest Companies To Work For is a yearlong education and celebration program. The program includes Resources, Elite Suite Workshops, Assessment Tools, and the Celebratory Symposium and Luncheon. The Awards competition provides the business community with the opportunity to gain recognition, showcase their best practices and demonstrate why each of them would be an ideal place for employees to work.
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Rightpoint Named one of the Top 20 Best Places to Work in Chicago 2013 - Crain's Chicago Business
Crain's Chicago Business
Crain's asked employees and employers alike to describe their organizations' hiring practices, pay levels, vacation time, career-development strategies and more.
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Rightpoint named Consulting Magazine's 7 Small Jewels - 2013
Consulting Magazine
Each year Consulting Magazine chooses 7 consulting firms across America who have grown rapidly and have a great deal of potential.
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Rightpoint Named to CRN’s 2012 Fast Growth 100 List
CRN
Rightpoint, a leading digital agency and technology consulting company, today announced that it has been named by UBM Channel to the 2012 CRN Fast Growth 100 list. The annual list features the fastest-growing solution providers in the technology industry based on two years' growth of net sales from calendar year 2009 to calendar year 2011. Rightpoint grew 267 percent based on significant growth in areas including cloud services, Business Intelligence Software/Services, Content/Document…
Rightpoint, a leading digital agency and technology consulting company, today announced that it has been named by UBM Channel to the 2012 CRN Fast Growth 100 list. The annual list features the fastest-growing solution providers in the technology industry based on two years' growth of net sales from calendar year 2009 to calendar year 2011. Rightpoint grew 267 percent based on significant growth in areas including cloud services, Business Intelligence Software/Services, Content/Document Management, IT Consulting Services, Managed Services and Website Development.
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Rightpoint Wins Two Chicago BMA Tower Awards
Chicago Business Marketing Association (BMA)
Rightpoint won a Gold Tower Award in Promotional Material/Special Promotions category for its annual employee yearbook titled “More than words,” which showcases what it means to love your work. Rightpoint also received a Silver Tower Award in the in the Corporate Identity/Logo Design Category for its own corporate values icons titled, “Culture is Core.”
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Rightpoint Named 101 Best & Brightest in Chicago - 2012
101 Best & Brightest Companies to Work For™
The 101 Best and Brightest Companies to Work For is an awards competition providing the business community with the opportunity to gain recognition, showcase their best practices and demonstrate why they are an ideal place for employees to work.
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Rightpoint named Top Digital Company in Chicago - 2012 through 2016
Built In Chicago
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Rightpoint named Microsoft Central Region Award Winner -2012
Microsoft
Rightpoint was among the top Microsoft partners honored for providing outstanding solutions and services based upon Microsoft technologies, as well as fostering superior customer engagement in the Central Region. The Compete to Win Award recognizes the partner that demonstrates key competitive wins showcased by an example of a customer win in a compete situation. Microsoft presents Field Partner Awards in 14 categories, with honorees selected from more than 200 organizations across the Central…
Rightpoint was among the top Microsoft partners honored for providing outstanding solutions and services based upon Microsoft technologies, as well as fostering superior customer engagement in the Central Region. The Compete to Win Award recognizes the partner that demonstrates key competitive wins showcased by an example of a customer win in a compete situation. Microsoft presents Field Partner Awards in 14 categories, with honorees selected from more than 200 organizations across the Central Region.
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Rightpoint named Inc 500 Fastest Growing Company
Inc Magazine
Rightpoint was the 13th fast growing company in Chicago and the 337th fastest growing company nationwide.
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Despite being a significant value driver, most organizations struggle to leverage the power of team clarity and customer experience (CX). And they…
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This week, we kicked off the Abbott Labs AI Summer Bootcamp for high school students at the iD Lab. As the students dive into the use case provided…
This week, we kicked off the Abbott Labs AI Summer Bootcamp for high school students at the iD Lab. As the students dive into the use case provided…
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Our core belief at Origin: every company is a data company or will need to reinvent itself to become one. Check out our blog post outlining the key…
Our core belief at Origin: every company is a data company or will need to reinvent itself to become one. Check out our blog post outlining the key…
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