About
Contributions
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What are some of the emerging trends and technologies in computer repair that you are excited about?
My favorite tool for this is Bomgar. It has helped several organizations I have been part of get to the other side of issues quickly and through an assortment of methods. When I was onsite, I would use other tools to get around user errors. Working remotely even when onsite will reduce anxiety in your callers, especially if they don't hear your voice but only text. Working remotely reduces an organization's overhead and the employee's as well. If metrics prove on a case by case basis that certain team members need to be on site, I can support that but many excel remotely, like I can.
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What are some effective ways to promote agility and flexibility in Computer Repair problem resolution?
One thing I go by is to approach everything with an R&D analysis style. Active listening and understanding of the report of the problem, strip away the emotion and work logically, through different analyses (Process of elimination; checking different perspectives; If this then that analysis). This leads me to a solution every time no matter if it is someone in the call center or the President/CEO of the org. Wear kid gloves no matter who is coming to you with their problem, you do not know what they might be going through outside of work.
Activity
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I am incredibly honored to share that I have been awarded MEMIC 's first-ever "Be a Partner" award. This award holds a special significance as it…
I am incredibly honored to share that I have been awarded MEMIC 's first-ever "Be a Partner" award. This award holds a special significance as it…
Liked by Robert Bachelder
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I recently hit another milestone on here! Thank you for being part of my network. I appreciate all of you.
I recently hit another milestone on here! Thank you for being part of my network. I appreciate all of you.
Liked by Robert Bachelder
Experience
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Bobsquared Enterprises LLC
Education
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York County Community College
More activity by Robert
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There's no need to rush. If something is meant to be, it will happen. In the right time, with the right person, for the best reason. Check out our…
There's no need to rush. If something is meant to be, it will happen. In the right time, with the right person, for the best reason. Check out our…
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"Be always at war with your vices, at peace with your neighbors, and let each new year find you a better person." BENJAMIN FRANKLIN
"Be always at war with your vices, at peace with your neighbors, and let each new year find you a better person." BENJAMIN FRANKLIN
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2023 has shown us that success comes when we stick to it by remaining bold and confident in our abilities. Against a backdrop of uncertainty, WEX…
2023 has shown us that success comes when we stick to it by remaining bold and confident in our abilities. Against a backdrop of uncertainty, WEX…
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