“This guy is the hardest working guy in the room. I have tremendous respect for Quinn. ”
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Contributions
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What do you do if your consulting client is resistant to change?
For most, it's human nature to resist change. People become comfortable and complacent over time. When that comfort is challenged, it's almost an automatic response to reject it. In my experience, that rejection is a knee jerk reaction. The underlying motivation for this response is some sort of fear. Fear of missing out, fear of the unknown, fear of potential problems or unforeseen consequences. By identifying what "fear" the resistance is coming from, you can address this with your client before they even feel resistant. Alternatively, you can empathize with your client and articulate clearly why this change isn't something to be feared, but something that should be embraced for their ultimate benefit.
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What do you do if your negotiations with clients or stakeholders in the energy industry become contentious?
Typically, the best approach is to never let it get to a point where the conversation becomes contentious. At the end of the day, energy is a mandatory operating expense that is required to run any business. If you can listen to your client, identify their pain points, and approach them with a clear and concise strategy that provides value, there's no catalyst to cause the conversation to deteriorate. When/If it does become contentious, be respectful and acknowledge what they are telling you, even if you don't agree with it. Reassure them of your desire to bring value and try to find common ground. Like they say, all conflict originates from a lack of communication. Set clear expectations with your client and you'll avoid conflict (mostly)
Activity
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1 Million 4 Anna Foundation
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