Patrick G. Jabbour

Miami, Florida, United States Contact Info
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About

As a tech-forward hospitality professional, I help customer-centric organizations elevate…

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Experience & Education

  • Stay Hospitality

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Publications

  • Who uses tips as a reward for service and when? An examination of potential moderators of the service–tipping relationship

    Journal of Economic Psychology

    Consumers in many countries often give voluntary payments of money (tips) to the workers who have served them. These tips are supposed to be a reward for service and research indicates that they do increase with customers’ perceptions of service quality. This paper contributes to the service–tipping literature by examining numerous potential moderators of this relationship in two studies. Results indicate that the service–tipping relationship is robust across meal type, day of week, sex and…

    Consumers in many countries often give voluntary payments of money (tips) to the workers who have served them. These tips are supposed to be a reward for service and research indicates that they do increase with customers’ perceptions of service quality. This paper contributes to the service–tipping literature by examining numerous potential moderators of this relationship in two studies. Results indicate that the service–tipping relationship is robust across meal type, day of week, sex and race of server as well as customers’ alcohol consumption, education, income, race, worship frequency, and hospitality work experience, but that it is stronger for older consumers than for younger ones and for parties with large bills than for parties with smaller bills. The practical and theoretical implications of these and other findings are discussed.

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Projects

  • The 92nd PGA Championship Hospitality Internship Team

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    Wes Simian of Oakland University (2011) served as the Guest Service Intern Leader for the 92nd PGA Championship at WHISTLING STRAITS in Kohler, Wisconsin. At the conclusion of the event, Wes produced this video in its entirety to showcase the extraordinary team of students that made up the Corporate Hospitality Internship Program.

    The "BLACK" theme is a result of the team's infamous all-black uniforms. These uniforms set the foundation for the team's reputation as a take-charge, no…

    Wes Simian of Oakland University (2011) served as the Guest Service Intern Leader for the 92nd PGA Championship at WHISTLING STRAITS in Kohler, Wisconsin. At the conclusion of the event, Wes produced this video in its entirety to showcase the extraordinary team of students that made up the Corporate Hospitality Internship Program.

    The "BLACK" theme is a result of the team's infamous all-black uniforms. These uniforms set the foundation for the team's reputation as a take-charge, no holds barred unit. Being students working within such an established entity, some may have called this team the underdog; however, they quickly became a force that could not be ignored. Representing over eighteen colleges and universities around the country, they served hundreds of corporate clients and the PGA of America staff with unmatched enthusiasm and passion.

    ABOUT THE PGA CHAMPIONSHIP

    The PGA Championship perennially features the strongest field in golf and is considered one of the largest sporting events in the world. Since 1916, golf's best professionals have been competing for the PGA Championship's coveted Wanamaker Trophy: a list that includes past Champions Walter Hagen, Gene Sarazen, Byron Nelson, Ben Hogan, Sam Snead, Jack Nicklaus, Davis Love III, Vijay Singh, Phil Mickelson and Tiger Woods. (www.pga2010.com)

    This video was produced in no part by the PGA of America. The photos are personal property and used with permission from their rightful owners. All music and music video portions are the property of their rightful owners. No copyright infringement is intended. Video created by Wes Simian.

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Honors & Awards

  • 2019 Dedman School Of Hospitality Emerging Professional Award

    Florida State University

    The Dedman School of Hospitality Emerging Professional Award honors the outstanding accomplishments of recent graduates. This award recognizes alumni who have graduated within the past ten years, who have shown outstanding professional growth and commitment to the hospitality industry.

  • Manager of the Quarter

    Four Seasons Miami

  • Employee of the Month

    Four Seasons Miami

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