Paul Puopolo

70% of hospitals participate in healthcare interoperability. Healthcare #interoperability is growing across hospitals, but gaps remain, especially in data exchange with long-term care and behavioral health providers. CapMinds offered health information exchange(#hie) and health interoperability (#fhir, #hl7, #mirthconnect) to its various clients across the specilaity including #behavioralhealth #mentalhealth

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Now that our HIT industry has spent nearly 40 years figuring out how to effectively pass data between sites, settings, and institutions of care (and while that journey isn't completely over, we're well on our way), we can finally turn and look farther down the road and consider what's next. In my view, advancing process consistency, agility, and change is that horizon. The BPM community is focused on that challenge, and having recently transitioned into HL7 as HL7 BPM, is squarely trying to take this on. With today's press release, HL7 is truly open-for-business in this space. Thanks to the OMG for nurturing this work along and for HL7 for having made our next home for this effort. So much to do! https://lnkd.in/dAF96g3n

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My takeaways from the Reuters Events Healthcare #digitalhealth24 in San Diego this week. Please pardon any discrepancies 😀 or confusion this morning - Alaska Airlines delayed me for four hours so I could re-live my college days and get to bed at 1:50 am. Here are some highlights: - AI has a lot of potential in health systems, but ethical concerns and risks are top of mind and being wrestled with daily. - Change management is the biggest challenge, not the technology itself. - Tech leaders understand the importance of focusing on problems rather than solutions. Will this mindset spread throughout the industry? - Endeavor Health is a great example of a smart health system with a clear progression from research to enterprise-wide execution. Thanks Justin R. Brueck - The role and definition of the consumer in healthcare is still a topic of debate, especially when it comes to healthcare and services they would rather not spend time or money receiving. No one identifies as a patient! #digitalhealth #healthcare #AI #healthsystems #consumerhealth #healthcareinnovation #changemanagement HCT Consulting Group

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This is fascinating. Clearly clinicians won’t be able to review the tsunami of data that could flow in. This is why nurses and doctors must have AI and data analytics literacy as new clinical decision support tools are developed to analyze this data.

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At #DHF2024, AI emerges as a key focus, highlighting its potential to revolutionize healthcare in the #ANZ region. With discussions centering on AI's role in enhancing patient care, optimizing operations, and driving innovation, attendees gain valuable insights into the future of healthcare delivery. #DHF2024 #AIinHealthcare #ANZ #HealthcareInnovation https://lnkd.in/dRKswJXN

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👊 🤖 BATTLE OF THE BOTS 🤖 👊 A great Healthcare Financial Management Association (HFMA) article on how health systems are fighting back against payor attempts to drive higher denial rates by using AI-powered automation technology like Notable. Quoted in the article, Krysten Blanchette at Care New England shares a great example of how Notable automates the administrative work involved in prior authorizations, and allows humans to work at top of license. #healthtech #intelligentautomation #aiforoperations #revcycle #notablehealth

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Let's not forget when all is said and done and providers & payers spend billions adjudicating payment, its patients that get left holding the bag when they can't agree (not to mention the fear, anxiety and helplessness that come with it). Thank you for getting the word out Tyler Mathisen and CNBC! Rapidly evolving #AI technology can either be used to continue the tired old payment fight or be the glue that binds providers and payers to build a better, simpler, more transparent system to the benefit of everyone. We're here for the better system.

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The HCAHPS Survey is evolving, and your strategy needs to keep up. NRC Health's latest article explains the new changes and our CAHPS Insider Live webcast offers actionable tips. Check them out here: https://bit.ly/4euy4yB #PatientExperience #NRCHealth #HealthcareInnovation

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Active patient engagement is critical to successful patient outcomes, but when does the interaction become too overwhelming for patients? Recognizing the tipping point of digital engagement overload is crucial for maintaining effective patient-provider relationships. Discover how a sentiment analysis framework revolutionizes patient engagement, balancing digital convenience with personalized care: https://lnkd.in/e8qBvxEZ #Healthcare #CXstrategy #DigitalStrategy

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As one of the digital front doors to the #MemberExperience, Medicare member site homepages present a crucial opportunity for health insurers to make a strong impression. 💻 A well-designed homepage provides immediate access to vital site capabilities, member information, and sets the tone for the overall user experience. Our latest report evaluates the digital front doors of 19 insurers, assessing homepage design, organization, account/plan details, and promotional content. 📊 Key Takeaways: ✅ Use visual elements like color, icons, and progress meters to enhance appeal and ease of navigation. ✅ Prioritize actionability with embedded tools and key coverage details on the homepage. ✅ Leverage interactive resources like guided tours and virtual assistants for an improved experience. Check out Blake Floyd's recap from one of CI's recent best practice reports! #DigitalHealth #UserExperience #Healthcare #MedicareWebsites #WebDesign #DigitalFrontDoor #MemberExperience https://lnkd.in/eqFnzzKz

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Per this article. "While financial performance looks solid on the surface, a closer examination of the data shows a greater divide between high- and low-performing hospitals," said Erik Swanson, senior vice president of data and analytics at Kaufman Hall. "Forty percent of hospitals in the United States are losing money. Organizations who have weathered the challenges of the last few years have adopted a wide range of proactive and growth-related strategies, including improving discharge transitions and building a larger outpatient footprint." There are other strategies available that could add tens of millions to the operating profits that CFOs should also consider. Why not consider them as well? #profitimprovement #marginimprovement #strategies #hospitalCFOs

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💡 Did you know that Unite Us offers real-time chat? The benefits of realtime chat applications are many: ☑ Instant & Convenient Communication ☑ Creates Consistency ☑ Saves Time / Improves Speed to to Care The functionality is built into the Unite Us Platform, and integrates with providers’ systems of record, allowing users to communicate with other organizations in real time to coordinate care for people who need social services. Now that's good stuff!

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Is EHR Management the Answer to the Digital Message Surge? The rise of telehealth and patient portals has led to a flood of digital communication between patients and physicians. While this increased connectivity is positive, a new study suggests our current EHR systems are struggling to keep up. The crux of the issue? Inbox overload. Can a health system-wide approach to classifying messages and implementing regional workflows be the key to managing this digital deluge? This article explores the findings and begs the question: are EHRs ready for the age of patient-doctor messaging? What are your thoughts? #digitalhealth #telehealth #EHR #patientengagement https://lnkd.in/dTkyuY86

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Agilian's CEO, Jamey Harvey, put together a great overview of the Medicaid Health Equity Ecosystem. It's packed with both information and perspective of a true expert in the intersection of Medicaid, health equity, and digital liberation. This is the first part of the presentation... definitely worth asking for part two! #digitalliberation #Medicaid Agilian.com

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Your Digital Strategy Should be Holistic Understanding that a member's healthcare journey involves navigating a complex system with multiple handoffs, a health plan can significantly enhance the overall member experience from acquisition to care delivery and payment. Any disruption along the way can negatively impact this journey. Traditionally, retention efforts have focused on the group level, but as consumer expectations evolve, they seek connected experiences that offer easy access to high-quality, coordinated care at an affordable price. When developing a digital transformation strategy, simply adding a digital app or tool is insufficient. Incorporating behavioral science nudges into your strategy can further enhance the member experience. These subtle prompts can guide members towards healthier behaviors and more informed decisions, improving engagement and outcomes. Nudges can be used throughout the member experience in several key areas: 1. #PreventiveCare: Reminding members to schedule regular check-ups, screenings, and vaccinations. 2. #MedicationAdherence: Encouraging timely medication refills and adherence to prescribed treatment plans. 3. Healthy Lifestyle Choices: Promoting physical activity, balanced diets, and smoking cessation. 4. #ChronicDisease or #ConditionManagement: Providing tailored advice, reminders and digital tools for managing conditions such as diabetes, hypertension, musculoskeletal conditions. 5. #PostAcuteCare Transitions: Reminders about Discharge instructions, follow up appointments, durable medical equipment order and pickup, home care adherence and patient education. 5. Enrollment and Retention: Simplifying the enrollment process and providing timely information on #planbenefits and #renewals. By integrating these nudges into a holistic digital strategy, health plans can create a seamless, proactive, and personalized healthcare journey for their members. This approach can drive #MedicareAdvantage and #Medicaid growth and improved outcomes by enhancing member satisfaction, improving health outcomes, and ultimately retaining more members. #digitaltransformation #digitalstrategy #memberexperience #healthcareinnovation #healthit #personalizedcare #behavioralscience #adherence #medicareadvantage #Medicaid #ConditionManagement

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