Patrick Fernandes

In today's #hospitality it is crucial to have a solid onboarding and ongoing development for your team members... retention and being part of a cultural family is critical to the success of your hotel. #coachingculture #coaching Hayato Nogaki

2

Hotel loyalty programs, exemplified by Marriott's 192 million members and Hyatt's 173 million members, are the biggest examples of nurturing enduring relationships with visitors, promoting repeat patronage, and elevating overall satisfaction levels. 📞 Request a Demo: https://lnkd.in/dVUG6Ef #loyaltyprogram #loyaltyxpert #customerexperience #communitybuilding #customerloyalty #rewards #hotelloyaltyprogram #marriottloyaltyprogram #itcloyaltyprogram

16

Here are some thoughts on creating commercial mindset in your organization. Let me know what you think. #FLYR

32

2 Comments

https://lnkd.in/gYjekBf5 Check out our latest article about the importance of measuring the economic impact of hospitality projects. Financing for hospitality development projects remains challenging for developers and often means that some projects won’t come to fruition without a little help from the municipalities that would like to increase their hospitality offerings to attract travelers while remaining fiscally responsible. When developers seek government assistance for development projects, state and local authorities must balance the needs of developers in the community with the financial realities of the project. In the end, knowing the economic impact of a development is a win-win for developers and municipal stakeholders. #hoteldevelopment #economicimpact #resortdevelopment 

5

Latin America and the Caribbean are home to some of the most beautiful tourist destinations in the world. To keep up with the booming tourism industry, we need more skilled technicians and fewer hotel administrators. As a believer in this vision, I propose converting half of the universities into polytechnics that provide two years of education to prepare people for careers in the tourism industry. The new hotels being built, including all-inclusive ones, are top-notch and require more than just a smile. Good service is a must. By investing in the education of technicians, we can provide quality service to tourists and ensure the industry's sustainable growth. Let's make Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Bolivia, Brazil, Colombia, Costa Rica, Cuba, Chile, Dominica, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Dominican Republic, Saint Kitts and Nevis, Saint Vincent, and the rest of the region leaders in the tourism industry. #Latinamerica #Caribbean #Tourism #TourismIndustry #polytechnics

2

1 Comment

𝐆𝐨𝐨𝐠𝐥𝐞 𝐇𝐨𝐭𝐞𝐥 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭 𝐀𝐜𝐭 Have you noticed some recent changes on the 𝐆𝐨𝐨𝐠𝐥𝐞 𝐇𝐨𝐭𝐞𝐥 section? 👀 👉 𝑺𝒘𝒊𝒑𝒆 𝒕𝒉𝒆 𝒄𝒂𝒓𝒐𝒖𝒔𝒆𝒍 𝒕𝒐 𝒅𝒊𝒔𝒄𝒐𝒗𝒆𝒓 𝒎𝒐𝒓𝒆 and dive into our latest article where we break down the most significant updates and share our expert insights and tips on how to navigate these changes effectively: https://lnkd.in/eZ8FVguA

35

2 Comments

Hyatt’s Mr & Mrs Smith hotels get dynamic pricing: Here’s what you need to know

2

Unbelievable! Marriott Opens Its First All-Inclusive Resort in Cancun – Fact or Fiction? Something incredible is happening in the world of tourism: Marriott International is opening its first-ever all-inclusive resort right in the heart of Cancun. This strategic move is reshaping our perception of Caribbean vacations. The new resort offers not just luxury and comfort but a unique all-inclusive experience with unlimited food, drinks, and entertainment included in the price. Marriott claims this marks a new era in hospitality, but how will it change the game for the tourism industry? This initiative highlights not only the fulfillment of visitors' desires but also the adaptation to current market trends where convenience and total cost predictability are valued. Will this innovation be as successful as anticipated, and how will it impact the future of the tourism industry? Marriott is making a bet, and all eyes are now on them. #MarriottCancun #AllInclusiveResort #LuxuryTravel #Cancun2024 #TravelTrends #ResortOpening #VacationGoals #CaribbeanEscape #InnovativeTravel #TourismInsights

4

The opportunities for ethical sourcing in hotels are overwhelming. Thankfully, there are resources to help narrow down your search. Read these tips for finding hotels that align with your standards and values: https://loom.ly/8JZx40Y #JTBBizTravel #Sustainability #Ethical #Impact #hotels #sourcing

1

Hospitality is booming, but it's not always smooth sailing. Get the inside track on the hot topics facing the hotel industry right now – think rising costs, labor shortages, and more. Charles Oswald, CEO of Aperture Hotels, lays it all out for Ted Kelly on the latest episode of Ted's Hospitality Minute. You do not want to miss this out https://lnkd.in/eX45JN5C! #hospitalitymanagement #hoteltrends #industrynews

24

Change is so rapid today that leaders must do more than stay the course to be successful. If they aren’t nimble and ready to adapt, they won’t survive. The key is to learn how to leadershift. #jorhospitalitysolutions #leadership #leadershift #changeisnotanoption https://lnkd.in/eP8FmGgu

13

2 Comments

The Asset-Light Strategy in the Hotel Industry. When you stay at a Hyatt, Marriott or a Hilton you are experiencing a hotel "asset-light" strategy. What does that mean? These fast growing hotel chains are focusing on franchising and managing hotels rather than owning them. Here’s what’s happening and how it benefits smaller companies. What’s Happening in the Industry Big hotel chains typically don’t own their properties. They franchise their brands or manage hotels for owners, earning fees without the hefty costs of owning real estate. By not owning hotels, these companies reduce financial risk and can focus on enhancing their brand, customer service, and loyalty programs. This strategy allows them to grow faster and more efficiently. This model lets hotel chains expand quickly worldwide. They partner with property owners who invest in building or converting hotels to meet brand standards, allowing for rapid growth without huge capital investments. #assetlight #hospitalityindustry #hotelmanagement #franchisebusiness #hospitalitybusiness #hospitalitytrends #businessstrategy #hotelinvestment #hoteloperations

1

“Self care and wellness [for me] is, one, unplugging and two, getting outdoors and getting a little exercise in. I get cranky without either of those. And so I try and do that as much as I possibly can. One approach on my leadership style I've tried is my out of offices. I will write what I'm doing and how I'm doing it. Hey, there is two feet of fresh powder today. I'm going out with a swirl. Don’t even think of contacting me right now. Or my wife has this thing when she knows I'm stressed out, there's a national park in San Francisco and they have no cell phone service so let's go hiking.” Lynn Mohrfeld, President & CEO, California Hotel & Lodging Association Watch Now: https://lnkd.in/efW3rf4B Listen Now: https://lnkd.in/emJ4GmSV Lynn shares with Rachel Humphrey of DEI Advisors why knowing his audience is an important part of his public speaking preparation. He discusses his leadership style, how it's evolved, and which leadership skills he's focused on developing over time. Lynn also talks about wellness, getting involved with associations, and what he'd tell his younger self. #diversityandinclusion #deiadvisors #leadership #hospitalityindustry #empoweringpersonalsuccess #womeninhospitality

17

1 Comment

📚 I was discussing Malcolm Gladwell’s book “Outliers” with Shawn D. Nelson, CEO of Lovesac. We delved into the idea that it takes 10,000 hours to become an expert in any field. This concept, popularized by Gladwell, highlights the importance of dedication and long-term commitment. 💬 Alex Hormozi once said, “If you can wait 90 days for a result, you can win. If you can wait a year, you can win big. If you can wait a decade, you can be the best. If you can wait a lifetime, you can change the world.” This resonates deeply with Gladwell’s example. ⏳ Are you willing to play the long game? Success isn’t an overnight journey; it requires patience, persistence, and the willingness to invest your time. #Outliers #MalcolmGladwell #10KHours #Expertise #LongGame #Dedication #ShawnNelson #Lovesac #AlexHormozi #SuccessJourney #Patience #Persistence

13

3 Comments

What Jumps Out : Education For All A wonderful week accompanying Brian McGee FRSA around Medellin, and we thank the multitude of schools for their kind hospitality. Brian may have forgotten more about education than I, or most, will ever know but I think that despite our distinct backgrounds we came up with very similar conclusions. Medellin has an extremely diverse range of secondary education. Single sex, mixed, religous, secular, diverse, calendars, size, locations, philosophy - here is no one size fits all solution and parents have a wide range of options. There is a dearth of young Paisas traveling overseas either for short term immersion courses, summer schools or undergraduate studies. This is part structural, part cultural and of course in some cases economic. Children leave school too young in Colombia, this means on a regular basis 17 year olds are simply overwhelmed when faced with potentially moving to an international university. Parents are equally reluctant to release their offspring into the wild at such a tender age, with very few lifeskills. Most immersion courses for younger students have become extremely plain vanilla and schools were most receptive to Brian's more innovative seminar and conference based style. There is an enormous gap in the support network for 17-18 year olds who head overseas to University. There is an extreme shortage of understanding by agencies when it comes to their duty of care. They book their commission and then move on to the next batch of prospective students. The failure rate of Colombian students is accordingly much higher that it needs to be. I know this is just the start of the journey for Brian in Colombia but I wish him the best of luck. In just two years in Peru he has cultivated a very healthy network of schools and stude to who have now visited Oxford, London, and Bath, hopefully Colombia will follow. That will add to a raft of countries that already send their young adults to visit the UK with him. This is of course potentially a watershed moment for Colombian education as President Petro via the Education Reform aims to right the wrongs of previous Presidents and the ruling elite by making education a RIGHT for all the population as opposed to a birthright lottery. Remarkably, the 1991 Constitution did not enshrine education as a right and that has proved just another weapon with which to maintain the countries status quo of inequality. Perhaps the young girl born today in a poor village can one day dream of an education in a far off land. #education #respect #reform #medellin #travel #universities

20

6 Comments

Does your hotel’s onboarding process set new hires up for long term success? A housekeeper onboarding experience isn’t limited to just their first day on the job — in fact, it starts long before a new hire’s first day. Download this checklist to audit your current onboarding procedures before, during, and after your new hire’s first shift to improve retention rates, employee engagement, and guest experiences: https://hubs.ly/Q02y-Gfk0

2