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Articles by Nivera
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Leaders who Inspire me: Briony Douglas, Visual Artist, Creative Director & Entrepreneur
Leaders who Inspire me: Briony Douglas, Visual Artist, Creative Director & Entrepreneur
By Nivera Wallani
Nov 16, 2021
Experience & Education
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Ted Babcock
This was the best session at the Food On Demand conference imho. Andrew Custage’s quote confirms what we see in our client data! “There’s a sizable percent of consumers that say ‘even though inflation has caused prices to increase, I still get restaurant food as often as before,” Custage said. “A lot of those conveniences and habit forming that happened over the last five years seems to be here to stay.” I’d add that knowing who and where these customers are(and where they are not) at each location across your fleet is critical to crafting a successful menu pricing strategy. It’s not just about price inflation. While value is increasing in importance in every economic segment right now, so to is our responsibility as an industry to improve value on the top side of the equation. Brands and locations that execute well on every measure are doing this, and therefore, have more pricing power than their segment peers. #Restaurants #Dynamicpricing #Fishbowl
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Mark Fortney
Why does our company's direction change every 10 minutes, I wish my boss would make up their mind! Transformational change is incredibly difficult and leadership is faced with a constantly changing, and often conflicting landscape of priorities. Recognizing the headwinds of a retailer who primarily sold office products, the Executive Vice President over the business - to - business unit provided a master's class during my time with Staples. Joe Doody was responsible for over 20,000 associates in multiple business units including distribution, e commerce, office products, print solutions, furniture solutions, technology solutions and a fledgling but growing facilities solutions team. For well over a year, Joe made the priorities for his organization clear. The top three were going to be Facilities, Facilities and Facilities. He repeated this mantra at every opportunity and wasn't shy about communicating the mission to all of the other business units. This focus didn't mean that other things weren't going to get done, just that nothing would have a higher priority than the Facility Solutions initiative and that he would allow nothing to interfere or impede the growth of that business unit. Joe Doody didn't change his rallying cry in the face of a never ending stream of "flavors of the month" and his messaging broke down the barriers needed to unify the entire team. Ultimately the Facilities Solutions business unit became the growth engine for the company and changed an industry. His approach is a lesson I hope I've learned as I progressed through my leadership journey. Keep the team focused, provide the proper tools and most importantly, don't continually shift priorities and success can be achieved.
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Samuel Stanovich 🐔
🌟 What an incredible weekend in Chicago at the largest trade event! 🌟 As we all head back home, it's time to think about what's next. Here's the game plan: 🛌 Rest and Sleep - Recharge those batteries! 📋 Organize and Prioritize - Get everything in order. 📅 Set Appointments and Follow Up - Keep the momentum going while it's still fresh. 🤝 Connect and Continue to Build Relationships - Strengthen those new connections. READ the retake posts from Rev, Shawn P. Walchef and many more. And don’t forget to mark your calendars for June 11-12 for the Digital Transformation in Fast Casual and QSR Summit. 🚀 🍔🍟🍕🎙 David "Rev" Ciancio Julie Wade, CFE Solomon Choi have some exciting things planned that you won't want to miss! https://industrynow.io/qsr Let's keep the energy high and continue to make great things happen! 🚀 Remember, whatever you're doing, always keep ABC in mind - Always Be Closing! 💼 #Networking #TradeShow #DigitalTransformation #QSR #FastCasual #AlwaysBeClosing #BusinessGrowth #Chicago #PostEvent Josh Halpern Big Chicken #canyoudigit #ittakesavillage #networking 🏋♂️ Let's keep the energy high and continue to make great things happen! 🚀
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Ted Babcock
Excited to be attending this week to answer your questions about how best to improve value and margins through optimized menus, pricing, and digital marketing. Reach out to me here (or in the conference app) to learn what is working across all channels and segments in this rapidly changing economy. #FODC2024 #Fishbowl #Restaurants
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Peter Cryan
While some may argue that Fast Food is now seen as a luxury, recent data indicates a shift in perception. However, it is undeniable that the Quick Service Restaurant (QSR) industry is pricing itself out of its traditional market. I can now go to most Fast Casual and even some Full Casual restaurants with pricing not far off from QSR. I see discount wars coming back soon! #FastFood #QSR #RestaurantIndustry
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David Gibbs
Today we reported our Q1 results, and I’m pleased to report that Yum! Brands grew core operating profit 6% this quarter despite a challenging operating environment – demonstrating the resilience of our business. First-quarter unit growth was robust with over 800 new unit openings, leading to 6% unit growth and positioning us to surpass 60,000 restaurants this year. Digital sales continued an upward trajectory, approaching $8 billion, and were up 11% year-over-year. Through continued kiosk deployment, greater adoption of click-and-collect, and stable third-party aggregator sales, digital mix improved five points and for the first time ever represented over 50% of system sales in Q1. We now have $30 billion in annualized digital sales, which by itself would represent one of the largest restaurant companies in the world. I’m proud of our teams, world-class franchisees, globally iconic brands and distinctive digital capabilities. Our resilient business model coupled with our strategy to leverage our technology platforms on a global scale gives me confidence we will continue to improve both franchisee and Yum! economics. Looking ahead, our initiatives to become an even more nimble and data-driven organization are underway, and I’m excited for the shareholder value we will create. https://lnkd.in/e3PDH5_e #GoodGrowth #YumEarnings
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Joseph Szala, GSD, DCMJ
It was such an honor and joy to chop it up with my friend Steven Picanza ✌️🍕 on the Branders Magazine podcast, #TalkingWithBranders Steven and I dive deep into the mechanics of shifting guest/consumer/patron behaviors in today's climate, and how seemingly "old" tools remain insanely effective. Of course, I'm referencing archetypes, the subject of my newest book, Mass Behaving. We dive into the nuances of archetypes and how they should be used for branding, how they've been misused, and why they still hold strong as a powerful tool, even today. It's such a good chat, but, of course, I'm biased. So, please, feel free to comment below or in the comments on the video to join the discussion. I have thick skin so don't hold back! #branding #brandingpodcast #archetypes #brandstrategy #strategy #strategypodcast #massbehaving
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Deb Hall Lefevre
As leaders, it’s so important to tap into the potential of our people and foster an environment that allows for the proliferation of groundbreaking ideas. But innovation is more than idea generation and hack-a-thons – it’s a journey, and it takes a village. Successful innovation is the product of an ecosystem, one where trust is nurtured and sustained support is vital. The ecosystems where trust and support are foundational allow collaboration to thrive and drive the most impactful innovation. It’s worth reflecting on how we nurture innovation as leaders. #innovation #collaboration #connection
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Lorrena Ramirez
Leaders, it’s time to embrace the power of asking questions. Instead of assuming we have all the answers, let’s openly seek input and collaborate with our teams. This approach builds trust, fosters innovation, and leads to better solutions. Expressing vulnerability isn’t a weakness; it’s a strength that connects us and drives progress. Let’s lead with curiosity and openness. #Leadership #Collaboration #Innovation
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John Inwright
Great primer and video in Fast Company about creating more automated and digitized supply chains, powered by GS1 Standards. Two global leaders supporting the restaurant/foodservice industry - McDonald's and Golden State Foods are adding greater efficiency and visibility into their relationship. Listen to what Bob Stewart, senior vice president and chief supply chain officer, North America, at McDonald’s USA and Brian Dick, president and CEO at Golden State Foods, have to say about working together toward ensuring a safer, more efficient supply chain powered by GS1.
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Ward Olgreen
Pricing and value can make or break a customer's loyalty to a brand. My recent experience with McDonald's breakfast sandwich pricing illuminated some interesting thoughts on the topic. It all started with a great deal I found on their app - $1.50 for any breakfast sandwich. I mentioned this is a post about 30 days ago and how I felt that pricing was being used to drive frequency in some areas, where profit may be the focus of others, creating an acceptable financial balance. I'm no grand influencer, however, within 24 hours of sharing the deal on LinkedIn, it evaporated and was replaced with "buy one at full price and get the second for a dollar". I decided to wait it out and see who would blink first. After 30 days, the original deal was back... and so was I. This experience made me question the true meaning of loyalty programs. Was I loyal to the brand or the offer? And can a brand manipulate customer purchasing decisions through offers? The answer is yes, but brands should be careful not to complicate pricing and offers in the long term. Loyalty programs can be a powerful tool for branding and messaging, especially when used to push out new items and short-term guest deals. But brands must be careful not to project prices that could negatively impact their customer base. The same lower price over time becomes (in their minds) the new regular price, as it did with me. At RedOnion.ai, we understand the importance of pricing and offer machine learning analytics. Our Guest Behavior Software includes features like "Price Elasticity" to make pricing easy for businesses. It is literally a 3-click analytic doing all the heavy lifting of data crunching down to each guest to push out current price, and what price should be for each item in every location, all based on the buying sensitivities of each purchaser. It is ridiculous cool. Remember, when it comes to loyalty programs, tread carefully. Your message should always be brand first, followed by menu education, and then price if needed. You never want to be only as good as your last offer. See you at the NRA Show in Chicago Booth 5657 in Tech Pavilion North Bldg. Please drop by and say hello. WardO@RedOnion.ai
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Walt Anderson, MBA
The companies that survive and thrive over the next decade will be the ones who figure out how to innovate while simultaneously returning to the fundamentals of customer connectedness and grassroots community engagement. This focus will lead to flourishing, healthy growth and employee engagement.
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Joseph Szala, GSD, DCMJ
Nation's Restaurant News recently covered an insightful Technomic, Inc. study that dives deep into consumer behavior and the critical role of value in today's economic climate. But what is the X-factor for delivering value? What can restaurant leaders do to avoid Shrinkflation and discounting as the paths to maintaining customer interest and preference? As we all know, economic pressures are building up with credit cards maxed out and folks realizing fiscal exhaustion. It's pushing consumers back to 2020-era sensitivities towards pricing and shopping habits. Despite messaging of "cooled" inflation, it isn't as comforting as it may seem. We've enduring insanely high compounding inflation year over year since 2020. Despite this recent reduction, consumers still feel the pinch, and it's crucial for us to understand this dynamic. Convenience, accuracy, and quality are now more critical than ever in driving perceived value. Restaurant brand cannot afford anything less than perfection. This starts by adopting the right technology backbone to ensure orders are received accurately, and speed of service can be realized. Finally, the X-Factor in delivering value resides in delivering Omni-Channel Convenience. Give them the power to order what they want, when they want, where they want it. The only way to do that is by controlling the digital experience completely. Out of the box solutions may seem great, but they keep you playing in the same box as everyone else. It is absolutely essential to provide seamless and convenient interactions. Own the experience fully. Make it easy and fun to use. Own the data, learn, iterate and improve. This is the key to delivering value. If you're as passionate about the restaurant industry and UX as I am, let's connect and discuss these trends further! #RestaurantIndustry #ConsumerBehavior #ValueProposition #TechnomicStudy #Leadership #InflationImpact #Convenience #DigitalStrategy #CustomerExperience #RestaurantMarketing
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Shanelle Clifford
"Rekindling the Spark: Rebuilding Trust as Teams Reconvene" As the world slowly unfurls from its cocoon, businesses are not just reopening doors but also re-opening dialogues. The hiatus has been long, and as we glance around our somewhat familiar workspaces, there's an unspoken understanding that things have changed. But here’s the silver lining - change is not just a challenge; it’s an opportunity. Rebuilding trust doesn't mean starting from scratch. It means acknowledging the distance, the digital screens that separated us, and using them as stepping stones to foster stronger bonds. It's about understanding that while we were apart, we were together in experience - navigating the same stormy seas, albeit on different ships. Companies now have the unique chance to turn the page, to show that the trust placed in their teams was not misplaced but rather, a seed that continued to grow, unseen yet unfaltering. It's time to water this seed with transparency, open communication, and shared goals. To recognize the individual strengths that each team member brings to the table and to weave these into the very fabric of the company's culture. The return to the workforce is more than a reunion; it's a renaissance of trust, a testament to resilience, and above all, a celebration of coming back stronger, together. Here's to rebuilding not just teams, but trust, one day at a time. #NorthDakota #SDjobs #SouthDakota #MTjobs #Montana #WYjobs #Wyoming #GeckoHospitality #WereHiring #LetGoAndLetGecko #GrowYourBusiness #Business #RecruitmentAgency #NowHiring #restaurant #foodservice #opportunity #hoteliers #hotelmanagement
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Billy Schaefer
Check out this amazing opportunity to hear the brilliant insight of David McClaskey on this upcoming webinar. You don't want to miss this, so sign up now! #leadership #businessexcellence July 18, 2024 Webinar 12 – 12:30 PM ET Topic: Save yourself time by reducing employee errors through self-management. Learn how to recapture time you’ve spent dealing with things that never should have happened in the first place. Dealing with errors are drains on every leader’s time and wastes resources. Instead, learn how to make it so your employees know when their work is 100% right and what to do when it is not 100% right. When you set your employees up for success, you protect your time so that you can remain focused on growing your business. Follow the link to sign up. You don't want to miss this! https://lnkd.in/gEY59--c
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Tom S.
Traditional full-service restaurants are facing a lot of pressure as fast-casual businesses eat up more of the broader restaurant market share across the country. It is important for those commentating on the market to understand the irreplacability of the customer experience. People are still dining out, but they are being more selective with their spending due to broader economic factors. Fast Casual, QSR, or Full Service, restaurants can't assume the guest dining experience is lessened because of the economy, as we have identified at Happy Joe's 🍕. If anything, service and the overall dining experience importance is heightened because of the economic impact on the dining guests. #RestaurantIndustry #FastCasual #Innovation
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DEEL Media
Major QSR's are falling behind their competitors. Staying ahead of the curve is a tall task for QSR's. In an ever-evolving market, businesses are constantly striving to revolutionize dining and provide their customers with an efficient, engaging, and convenient ordering process. Digital drive-thru menu boards are a game-changing advancement that is transforming the industry. Not only do they enhance the customer experience, but they also streamline operations for businesses. From displaying the order price to featuring specialty products with eye-catching movement, digital drive-thru menu boards are a significant improvement over traditional menu boards. * * * Learn more about digital drive-thru menu boards at the link below: https://hubs.la/Q02tPQ2g0 #menuboard #QSR #Digitalsignage
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Mark Fortney
The first responsibility of a leader is to deliver results. Leadership carries tremendous responsibility but I will put forth that the top of the list is meeting or exceeding production expectations. Consistently hitting the number is the only way to build an escalating career. In other words, the world is full of people who can create beautiful PowerPoints, contribute with business speak in meetings or consistently shift their narrative when results come up short. As a good friend who worked as a cowboy in his early career phrases, these individuals are “all hat and no cattle” and over time, their inability to produce will come into the light of day. This doesn’t mean that leaders can focus only on the numbers. Long term results, the path to consistent high performance lies in building winning teams. The concept is simple but not easy. A leader must set high standards and then create the environment for the team to achieve those results. Throughout my career I’ve experienced several organizations that committed to Employment Engagement Surveys on an annual basis. These exercises were great tools to gain insights not only into the level of associate satisfaction and knowledge of the company’s mission but also were a powerful tool for understanding the effectiveness of all levels of leadership. A team that has high results and low engagement is not sustainable, but neither is a team where the leader is loved but the team doesn't perform. As a leader, the path to having the ability to create new strategies and build an environment where our team is challenged, fulfilled, and engaged lies directly through delivering the numbers.
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