Ninfa Escobar, Ph.D.

Missouri City, Texas, United States Contact Info
681 followers 500+ connections

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Experience & Education

  • The Harris Center for Mental Health and IDD

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Licenses & Certifications

Projects

  • Culture of Always

    - Present

    In 2016, I developed and with the help of my peers implemented a customer service model based on strategies recommended for success in the rollout of the Hospital Consumer Assessment of Healthcare Providers and Systems survey. The strategies were then modified for use in our case management department. The specific modified strategies created what we affectionately call, "The Culture of Always" or “COA”. The development of the initiative was founded on the core values of accountability…

    In 2016, I developed and with the help of my peers implemented a customer service model based on strategies recommended for success in the rollout of the Hospital Consumer Assessment of Healthcare Providers and Systems survey. The strategies were then modified for use in our case management department. The specific modified strategies created what we affectionately call, "The Culture of Always" or “COA”. The development of the initiative was founded on the core values of accountability, consistency, quality and empowerment. These foundational values structured the set of activities to be provided by Service Coordinators on a consistent basis or better stated, always, to demonstrate better quality of care and coordination of the services of those that we serve. In addition to the behaviors developed for Service Coordinators, leaders also agreed upon their own behaviors that would further support the initiative and to demonstrate that accountability is for all team members on all levels. The initiative yielded a significant financial impact at a time when we were experiencing significant deficits in our budget. Since implementation in 2016, the initiative erased a 1.7-million-dollar deficit and to date continues to positively impact our bottom line. In order to maintain a pulse on the initiative, families are contacted on a quarterly basis to determine their satisfaction with services. Additionally, Leadership Pulse Checks are sent to team members routinely for ongoing evaluation of our leadership behaviors and to determine areas of improvement.

  • Leadership Development

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    In 2018, I developed and presented a leadership training program based upon research acquired within my doctoral program and from my experiences. The training program was based upon four areas to include a foundational values layer, methods on the approach to leading, specifically Emotional Intelligence, a strategies component and the role of change management. The components of this training were selected in order to strategically provide leaders with tools to better influence their teams to…

    In 2018, I developed and presented a leadership training program based upon research acquired within my doctoral program and from my experiences. The training program was based upon four areas to include a foundational values layer, methods on the approach to leading, specifically Emotional Intelligence, a strategies component and the role of change management. The components of this training were selected in order to strategically provide leaders with tools to better influence their teams to continue to work towards the agency's vision.

Languages

  • Spanish

    Professional working proficiency

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