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Articles by Nick
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What to do when you're smarter than the boss... 2.0
What to do when you're smarter than the boss... 2.0
By Nick DeCourcy
Contributions
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How can digital transformation improve your customer journey mapping?
Understand what data you already collect and what it can be used for to not be duplicative. It can be useful to sprinkle in more interesting narrative information where you can - if you're running an attraction for example, can you use technology to have a quick touch base on your customer's experience at certain points on their journey? There are really creative ways to do this now, such as collecting a smiley or angry face rating in bathrooms (far more accessible than putting a human with a clipboard there).
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How can digital transformation improve your customer journey mapping?
One of the big challenges can be that new tools often mean lots and lots of data. And often that data can be harder to understand than the subjective or "fluffy" knowledge of the customer experience that might have existed previously. Particularly for small businesses there can be a wealth of information locked up in different systems that can tell a really interesting story about how customers interact with the business, but the complexity of analyzing and then leveraging that data can be a barrier.
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How can digital transformation improve your customer journey mapping?
First, the foundations of digital transformation often give organizations more capacity to focus less on administrative busywork and more on outputs that truly impact the experience of customers - one of these can often be having more time to focus on the journey of those customers through the business. But beyond this, digital tools can be incredibly effective at allowing you to gather data that helps you to understand how customers interact with your business, and to do so consistently across that experience.
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How can digital transformation improve your customer journey mapping?
Digital transformation is the process of improving the way a business works to deliver outcomes more aligned with your goals through embracing technology. Although always linked in some way to technological adoption, the process of digitally transforming a business is largely one of strategic alignment and culture - I generally view it as 80% to do with people and 20% to do with technology.
Activity
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📚SharePoint Embedded - Building Applications Training ▶This Microsoft Learn module helps to understand and get started with common scenarios and…
📚SharePoint Embedded - Building Applications Training ▶This Microsoft Learn module helps to understand and get started with common scenarios and…
Liked by Nick DeCourcy
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Super video from Pallavi and Bob German about Declarative Copilots. I don't think it's a secret that I think they are the most important feature of…
Super video from Pallavi and Bob German about Declarative Copilots. I don't think it's a secret that I think they are the most important feature of…
Liked by Nick DeCourcy
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Community Sunday Spotlight 🌟 This week’s spotlight shines on three outstanding women who have made significant contributions to our Microsoft…
Community Sunday Spotlight 🌟 This week’s spotlight shines on three outstanding women who have made significant contributions to our Microsoft…
Liked by Nick DeCourcy
Experience & Education
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Bright Ideas Agency
View Nick’s full experience
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Honors & Awards
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Manager of the Year
Sheffield Hallam University
Awarded the Manager of the Year award at the annual Making a Difference awards in 2011.
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My new blog - featuring: a technical overview of the CrowdStrike incident, why security products use kernel mode, and what this means for the future…
My new blog - featuring: a technical overview of the CrowdStrike incident, why security products use kernel mode, and what this means for the future…
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🔒 Embracing Enhanced Security in MS365: A Farewell to Email Passwords 🚀 Starting August 30, 2024, the 'Send password in email' feature bids adieu…
🔒 Embracing Enhanced Security in MS365: A Farewell to Email Passwords 🚀 Starting August 30, 2024, the 'Send password in email' feature bids adieu…
Liked by Nick DeCourcy
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🚀Here is a 7 min and 38 second masterclass on using SharePoint's Document Sets to share metadata. 1. Document Sets = Folders on steroids 💪 2…
🚀Here is a 7 min and 38 second masterclass on using SharePoint's Document Sets to share metadata. 1. Document Sets = Folders on steroids 💪 2…
Liked by Nick DeCourcy
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🎉 We are thrilled that Your 365 Coach has passed 400 followers on LinkedIn! 🎉 We hope you're finding our content valuable and that it's helping…
🎉 We are thrilled that Your 365 Coach has passed 400 followers on LinkedIn! 🎉 We hope you're finding our content valuable and that it's helping…
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Nice! I'm one of 10,000 early testers for OpenAI's SearchGPT prototype. This has provided valuable insights into AI-driven search capabilities…
Nice! I'm one of 10,000 early testers for OpenAI's SearchGPT prototype. This has provided valuable insights into AI-driven search capabilities…
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Copilot in Teams to use the Meeting Chat AS a Data Source
Copilot in Teams to use the Meeting Chat AS a Data Source
Liked by Nick DeCourcy
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🎯🎯🎯Top Modern SharePoint online Webpart 👉Did you know that there are so many webparts that you can use on a SharePoint modern page? ❓What are…
🎯🎯🎯Top Modern SharePoint online Webpart 👉Did you know that there are so many webparts that you can use on a SharePoint modern page? ❓What are…
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💥💥💥 Microsoft Forms : Sync results to Excel 🔥 Microsoft is rolling out a new feature that when you export the result to excel it stores it in…
💥💥💥 Microsoft Forms : Sync results to Excel 🔥 Microsoft is rolling out a new feature that when you export the result to excel it stores it in…
Liked by Nick DeCourcy
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👨💻Blogged - How to create Azure DevOps pull requests using Power Automate 🔂There is no out-of-the-box action to create DevOps pull requests in…
👨💻Blogged - How to create Azure DevOps pull requests using Power Automate 🔂There is no out-of-the-box action to create DevOps pull requests in…
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