Neil Hoyne

Mountain View, California, United States Contact Info
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Publications

  • Dashboards: From Performance Art to Decision Support

    NIM Marketing Intelligence Review

  • Converted: The Data-Driven Way to Win Customers' Hearts

    Penguin Random House (Portfolio)

    Under pressure for quick results and facing fierce marketplace competition, too many marketers are boxed into spaghetti-to-the-wall forms of digital marketing that limit the potential of their long hours, countless experiments, and warehouses of data. And in the end, they watch their competition sprint ahead.
     
    But what if you built a business around long-term relationships with customers, using data to understand who they are, what they need, and where to find more customers just like…

    Under pressure for quick results and facing fierce marketplace competition, too many marketers are boxed into spaghetti-to-the-wall forms of digital marketing that limit the potential of their long hours, countless experiments, and warehouses of data. And in the end, they watch their competition sprint ahead.
     
    But what if you built a business around long-term relationships with customers, using data to understand who they are, what they need, and where to find more customers just like them? You can. And you’ll leave your competitors, with all of their data and their short-term thinking, to poke around in the scraps. In Converted, you will learn how to:
     
    • Understand the full value of each relationship
    • Engage in an ongoing conversation with your best customers
    • Ask the right questions so you can anticipate your customers’ needs
    • Find more great customers
     
    A real person is always on the other end of the transaction. Converted shows you how to win their hearts.

    See publication

Patents

  • System for Constructing Path-Based Database Structure

    Issued US 20180167317

    Systems, methods, and computer-readable storage media that may be used to generate a competitive metric are provided. One method includes receiving interaction data elements including identifiers and time stamps and generating a path data structure. A path data structure includes the interaction data elements sorted by identifier and time stamp. Further, the method includes sorting, parsing, and filtering the path data structure to generate a minor path data set. The method includes generating…

    Systems, methods, and computer-readable storage media that may be used to generate a competitive metric are provided. One method includes receiving interaction data elements including identifiers and time stamps and generating a path data structure. A path data structure includes the interaction data elements sorted by identifier and time stamp. Further, the method includes sorting, parsing, and filtering the path data structure to generate a minor path data set. The method includes generating the competitive metric by using the minor path data set to determine the number of interactions an entity has with a group of content providers and comparing that number of interactions to the number of interactions a second entity has with the same group of content providers.

    Other inventors
    See patent
  • Advertising Based on Determined Intent Along Conversion Path

    Issued US Defensive Publication Filing

    An advertisement targeting system manages content and advertisements on a website. The system receives a request to place measurement units on a publisher website from a publisher. The system receives a request to purchase an inventory of measurement units from an advertiser to target content or advertisements on the advertiser’s destination website. Further, the system identifies an inventory of measurement units based on an association between the publisher websites with the measurement units…

    An advertisement targeting system manages content and advertisements on a website. The system receives a request to place measurement units on a publisher website from a publisher. The system receives a request to purchase an inventory of measurement units from an advertiser to target content or advertisements on the advertiser’s destination website. Further, the system identifies an inventory of measurement units based on an association between the publisher websites with the measurement units and the destination website. Upon identifying the inventory of the measurement units, the system captures user behavior at the publisher websites with the inventory of the measurement units. Further, the system customizes content on the destination website for a user based on the captured user behavior.

    See patent
  • Performance Assessment Based on Analysis of Resources

    Issued US 20160050129

    Content providers often publish content items in networked resources through online content management systems with the goal of having an end user interact with (e.g., click through) the content items and perform a converting action, such as providing information of value to the content providers and/or purchasing a product or service offered by the content providers. The quality of content item impressions and/or placements published within resources can have a substantial impact in driving…

    Content providers often publish content items in networked resources through online content management systems with the goal of having an end user interact with (e.g., click through) the content items and perform a converting action, such as providing information of value to the content providers and/or purchasing a product or service offered by the content providers. The quality of content item impressions and/or placements published within resources can have a substantial impact in driving incremental conversions. In some cases, the quality of the impressions may have a more substantial impact than clicks in driving conversions.

    See patent
  • Path Analysis of Negative Interactions

    Issued US 20150371239

    Method includes receiving path data representing a plurality of paths and identifying one or more negative interactions within one or more of the paths ending in an interaction other than a conversion. Each negative interaction includes one of one or more types of interactions that decrease a likelihood of a path resulting in a conversion. The method further includes, for each of the one or more negative interactions, determining an estimated probability that the one or more paths including the…

    Method includes receiving path data representing a plurality of paths and identifying one or more negative interactions within one or more of the paths ending in an interaction other than a conversion. Each negative interaction includes one of one or more types of interactions that decrease a likelihood of a path resulting in a conversion. The method further includes, for each of the one or more negative interactions, determining an estimated probability that the one or more paths including the negative interaction would have resulted in a conversion if the one or more paths excluded the negative interaction. The method further includes estimating an amount of lost revenue associated with one or more of the negative interactions based on the estimated probability.

    See patent
  • Content Placement Recommendations Based on Path Analysis

    Issued US 20150363794

    Method includes determining conversion path data and determining, for each of a plurality of domains: (1) a first metric based on a first set of the conversion paths for which interactions related to the domain are earlier in the conversion paths than one or more last interactions prior to the conversion actions; (2) a second metric based on a second set of the conversion paths for which interactions related to the domain are one of the one or more last interactions prior to the conversion…

    Method includes determining conversion path data and determining, for each of a plurality of domains: (1) a first metric based on a first set of the conversion paths for which interactions related to the domain are earlier in the conversion paths than one or more last interactions prior to the conversion actions; (2) a second metric based on a second set of the conversion paths for which interactions related to the domain are one of the one or more last interactions prior to the conversion actions; and (3) an analysis metric based on the first metric and the second metric. The method further includes generating one or more recommendations for obtaining content placements in one or more of the domains based on the analysis metrics for the domains.

    Other inventors
    See patent
  • Lead Analysis Based on Path Data

    Issued US 20150363804

    Method includes receiving lead data and determining path data representing one or more paths including one or more interactions leading to submission of the lead data. The method further includes determining a cost metric representing a cost to a content provider of the one or more interactions leading to submission of the lead data, a delay metric between a first interaction of the one or more interactions and submission of the lead data, and an engagement metric relating to a level of…

    Method includes receiving lead data and determining path data representing one or more paths including one or more interactions leading to submission of the lead data. The method further includes determining a cost metric representing a cost to a content provider of the one or more interactions leading to submission of the lead data, a delay metric between a first interaction of the one or more interactions and submission of the lead data, and an engagement metric relating to a level of engagement of the device identifier with one or more resources associated with the content provider prior to submission of the lead data. The method further includes generating an effort score based on a combination of the cost metric, the delay metric, and the engagement metric.

    See patent
  • User Path Abandonment Analysis

    Issued US 20150262217

    Method includes receiving user path data representing a plurality of user paths. The method further includes identifying a plurality of user paths ending with an abandonment event associated with a first resource. The method further includes determining a first abandonment metric indicating a first plurality of the identified user paths having a first condition of a characteristic. The method further includes determining a second abandonment metric indicating a second plurality of the…

    Method includes receiving user path data representing a plurality of user paths. The method further includes identifying a plurality of user paths ending with an abandonment event associated with a first resource. The method further includes determining a first abandonment metric indicating a first plurality of the identified user paths having a first condition of a characteristic. The method further includes determining a second abandonment metric indicating a second plurality of the identified user paths having a second condition of the characteristic. The method further includes determining whether the abandonment events associated with the first resource are at least partially related to the characteristic based on a comparison of the first abandonment metric and the second abandonment metric.

    See patent
  • Price-Competitive Analysis

    Issued US 20150363842

    Method includes receiving user path data representing a plurality of user paths, each including one or more sales interactions in which a user was presented with an offer to purchase an item at an offer price. One or more user paths include conversion events in which the user purchases the item. The method further includes receiving competitive price data indicating one or more prices at which the item was offered for sale by one or more third party entities and determining a…

    Method includes receiving user path data representing a plurality of user paths, each including one or more sales interactions in which a user was presented with an offer to purchase an item at an offer price. One or more user paths include conversion events in which the user purchases the item. The method further includes receiving competitive price data indicating one or more prices at which the item was offered for sale by one or more third party entities and determining a price-competitiveness metric for at least one of the sales interactions based on a comparison of the offer price with the competitive price data. The method further includes providing data based on the price-competitiveness metric to the content provider.

    See patent
  • Content Recommendations Based on Organic Keyword Analysis

    Issued US 20150363488

    Method includes determining conversion path data for a content provider. The method further includes determining a plurality of organic search keywords within the conversion path data. The method further includes analyzing the plurality of organic search keywords within the conversion path data to generate an analysis metric for each of the plurality of organic search keywords. The method further includes selecting one or more of the plurality of organic search keywords based on the analysis…

    Method includes determining conversion path data for a content provider. The method further includes determining a plurality of organic search keywords within the conversion path data. The method further includes analyzing the plurality of organic search keywords within the conversion path data to generate an analysis metric for each of the plurality of organic search keywords. The method further includes selecting one or more of the plurality of organic search keywords based on the analysis metrics for the organic search keywords, and generating one or more recommendations for new content to be published by the content provider based on the selected one or more organic search keywords.

    Other inventors
    See patent
  • Keyword Recommendations Based on Organic Keyword Analysis

    Issued US 20150363821

    Method includes determining conversion path data for a content provider. The method further includes determining a plurality of organic search keywords within the conversion path data. The method further includes analyzing the plurality of organic search keywords within the conversion path data to generate an analysis metric for each of the plurality of organic search keywords. The method further includes generating one or more recommendations for organic search keywords to add to the set of…

    Method includes determining conversion path data for a content provider. The method further includes determining a plurality of organic search keywords within the conversion path data. The method further includes analyzing the plurality of organic search keywords within the conversion path data to generate an analysis metric for each of the plurality of organic search keywords. The method further includes generating one or more recommendations for organic search keywords to add to the set of paid keywords based on the analysis metrics for the plurality of search keywords.

    Other inventors
    See patent
  • Content Direction Based on Cumulative User Cost

    Issued US 20150195593

    Method includes calculating a cumulative user cost based on previous interactions of a user with one or more content items of a content campaign. The method further includes determining an expected revenue contribution resulting from a conversion. The method further includes determining whether to cause a content management system serving content items to limit serving of content items of the content campaign to the user based on the comparison of the cumulative user cost to the expected…

    Method includes calculating a cumulative user cost based on previous interactions of a user with one or more content items of a content campaign. The method further includes determining an expected revenue contribution resulting from a conversion. The method further includes determining whether to cause a content management system serving content items to limit serving of content items of the content campaign to the user based on the comparison of the cumulative user cost to the expected revenue contribution.

    See patent

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