Michael Marks

The California Virtual Campus – Online Education Initiative (CVC-OEI) is a collaborative effort among California Community Colleges (CCCs) to ensure that significantly more students are able to complete their educational goals by increasing both access to and success in high-quality online courses.

The CVC-OEI is sponsored by the Foothill-De Anza Community College District as the recipient of a grant disbursed by the California Community College Chancellor’s Office (CCCCO). Composed of… Show more

The California Virtual Campus – Online Education Initiative (CVC-OEI) is a collaborative effort among California Community Colleges (CCCs) to ensure that significantly more students are able to complete their educational goals by increasing both access to and success in high-quality online courses.

The CVC-OEI is sponsored by the Foothill-De Anza Community College District as the recipient of a grant disbursed by the California Community College Chancellor’s Office (CCCCO). Composed of high-quality online courses, resources for students, and technology, the CVC-OEI represents a comprehensive and collaborative program that leverages effective practices and technology to significantly increase the opportunity for higher education degree attainment in California.

In cooperation with CVC, Unicon, and N2N Services, Inc, Quottly has created an online portal to allow students enrolled in any California Community College District to be able to enroll in CVC-OEI online courses at any participating institution. The portal includes integration with SSO, SIS, and payment gateways.
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In order to modernize the online presence, communication, and document storage of the Cunningham Elementary PTA, implement G-Suite for Non-profits for the use of the PTA board.

In order to enable the university to undertake an Integrated Cause Management / Student Success Initiative, implement an enterprise-wide Salesforce platform.

Establish standards for techinical governance for Salesforce platform, including:
- Sandbox architecture, refresh, and management strategies
- Change management, including "citizen development" and centralized product ownership
- Backup and recovery
- Staff roles and responsibilities, operating level… Show more

In order to enable the university to undertake an Integrated Cause Management / Student Success Initiative, implement an enterprise-wide Salesforce platform.

Establish standards for techinical governance for Salesforce platform, including:
- Sandbox architecture, refresh, and management strategies
- Change management, including "citizen development" and centralized product ownership
- Backup and recovery
- Staff roles and responsibilities, operating level agreements
- Security and data use policies

Create processes for data integration between Salesforce platform, campus ERP, and other necessary systems. Insure data integrity in all systems from these processes.

Full implementation of Salesforce Advisor Link and Service Cloud. Future roadmap for implementation of Salesforce Communities, integration with Qualtrics, implementation of modules for recruiting, admissions, and advancement.

Single sign-on integration through enterprise identity platform to automatically provision users with correct security to Salesforce platform.

Custom development of process flows, apps, and Apex code to meet required business needs.

When project is fully complete, Salesforce platform will be near-equal to ERP platform as a technical resource for ensuring university business. Students and other constituents will find an integrated experience whenever interacting with any office on campus, at any stage of the student or staff life-cycle.

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The Office of Information Technology launched this initiative to enhance the security of the university's digital assets and to reduce the risk of compromise, service interruption and data loss. Multiple external assessments were undertaken. The results informed the development of a program road map. Projects undertaken include, among many others:

Creation of a risk register
Development of an incident response plan
Development of a disaster recovery plan
Implementation of… Show more

The Office of Information Technology launched this initiative to enhance the security of the university's digital assets and to reduce the risk of compromise, service interruption and data loss. Multiple external assessments were undertaken. The results informed the development of a program road map. Projects undertaken include, among many others:

Creation of a risk register
Development of an incident response plan
Development of a disaster recovery plan
Implementation of security incident and event management as a service
Implementation of a vulnerability scanning regime
Implemention of data loss prevention
Implementation of backup and encryption for university owned personal computing devices
Development and implementation of relevant policies

In conjunction with this initiative, OIT repurposed existing resources to create a new staff position, Senior Cyber Security Analyst. The analyst now works with a cross-functional team of technologists to implement projects on the program road map and to identify additional priorities. Show less

In order to be more efficient with ongoing support and technology change requests, Enterprise Information Systems underwent an analysis and transformation in order to implement Agile software development methods and Kanban process management.

This iterative process included:
- Restructuring of the department to include product owners and development teams
- Departmental training
- Implementation of JIRA and other software management tools to manage intake, backlog and… Show more

In order to be more efficient with ongoing support and technology change requests, Enterprise Information Systems underwent an analysis and transformation in order to implement Agile software development methods and Kanban process management.

This iterative process included:
- Restructuring of the department to include product owners and development teams
- Departmental training
- Implementation of JIRA and other software management tools to manage intake, backlog and workflow
- Implementation of Confluence for documentation, knowledge base and communication with user communities. Show less

St. Edward's Enterprise Information Systems established a process for systematically testing software and technology to assess difficulties students face and to recommend improvements. In cooperation with the offices of Student Academic Support Services, Student Affairs, Student Engagement, Admissions, Financial Aid, Instructional Technology, and IT User Services, a thorough evaluation of the use of applications, websites, email and other technology for undergraduate students was… Show more

St. Edward's Enterprise Information Systems established a process for systematically testing software and technology to assess difficulties students face and to recommend improvements. In cooperation with the offices of Student Academic Support Services, Student Affairs, Student Engagement, Admissions, Financial Aid, Instructional Technology, and IT User Services, a thorough evaluation of the use of applications, websites, email and other technology for undergraduate students was performed,

- Creation of user profiles for various categories of undergraduate students - resident, non-resident, athlete, non-traditional student, etc.
- Creation of use-cases for specific tasks students must perform - application, registration, housing selection, payment, graduation, etc.
- Conduct usability studies of use-cases for each student profile
- Conduct usability interviews with selected students
- Conduct random short A/B test interviews with self-selected volunteer students
- Enact changes or recommend changes to responsible offices based on the outcome of these evaluations.
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The Office of Information Technology championed creation of the position of Chief Data Officer within the office of the president, drafted the position description and recruited a highly qualified candidate. The Chief Data Officer is charged with many responsibilities including:

overseeing and promoting the use of data analytics to facilitate the university’s pursuit of its strategic goals, operational effectiveness and efficiency
overseeing the university’s data governance program… Show more

The Office of Information Technology championed creation of the position of Chief Data Officer within the office of the president, drafted the position description and recruited a highly qualified candidate. The Chief Data Officer is charged with many responsibilities including:

overseeing and promoting the use of data analytics to facilitate the university’s pursuit of its strategic goals, operational effectiveness and efficiency
overseeing the university’s data governance program and the development and management of a university-wide, integrated data architecture and related enabling technologies
promoting data-driven decision making across the university
establishing a culture that views data as a strategic asset

Following the Chief Data Officer hire, OIT:

supported the implementation of Heliocampus, an analytics and visualization platform
developed procedures for provisioning Heliocampus with data from multiple transactional systems
implemented an application integration platform (Boomi)
supported the implementation of additional reporting and analytical tools (including Tableau) Show less

This initiative resulted in the creation and deployment of a global learning ecosystem, an integrated collection of complimentary synchronous and asynchronous technologies, teaching methodologies and resources. This integrated ecosystem robustly supports and enhances face-to-face education and a variety of distance teaching methodologies--including inter-university teaching.

Projects undertaken under the ecosystem umbrella include:

Transition to Instructure's Canvas Learning… Show more

This initiative resulted in the creation and deployment of a global learning ecosystem, an integrated collection of complimentary synchronous and asynchronous technologies, teaching methodologies and resources. This integrated ecosystem robustly supports and enhances face-to-face education and a variety of distance teaching methodologies--including inter-university teaching.

Projects undertaken under the ecosystem umbrella include:

Transition to Instructure's Canvas Learning Management System
Transition to G Suite
Enterprise implementation of Webex, providing all administrators, faculty and students with a virtual video conference room
Enterprise implementation of Panopto, a cloud-based video production and management tool
Enterprise implementation of the Box cloud-based file sharing, syncing application
Classroom technology upgrades to facilitate the use of video conferencing and lecture capture
Implementation of integration technologies
Enhancements to the university's wireless network
Transition to rSmart's One Campus portal, providing streamlined access to the ecosystem's tools
Development and implementation of dedicated communication and documentation plans

The ecosystem will be iteratively redefined as technology and the university's needs evolve. A cross functional team has been formed to oversee the evolution of the ecosystem. Show less

This initiative entailed the redesign and redevelopment of the university's primary web site (www.stedwards.edu) and the integration of multiple web properties. The new design is responsive, providing an optimized view of the web site on mobile and tablet devices as well as laptop and desktop computers. This work was undertaken and managed in conjunction with the implementation of a new CRM for student recruiting and a new web-based portal for service delivery. Project goals… Show more

This initiative entailed the redesign and redevelopment of the university's primary web site (www.stedwards.edu) and the integration of multiple web properties. The new design is responsive, providing an optimized view of the web site on mobile and tablet devices as well as laptop and desktop computers. This work was undertaken and managed in conjunction with the implementation of a new CRM for student recruiting and a new web-based portal for service delivery. Project goals included:

Enhancing the university’s reputation as an intellectual and scholarly center and increasing awareness of the St. Edward's University brand
Increasing enrollment in all academic programs
Providing a consistent user experience for internal and external stakeholders, enabling them to gather information and execute tasks quickly and efficiently
Implementing a flexible, modern, and modular design that facilitates enhancements, updates and content management Show less

The university's Office of Information Technology selected and implemented integration platform Dell Boomi to facilitate data sharing and interoperability among applications, and to provide and enhance continuous experience for our clients as they interact with our digital services.

Following a formal assessment of legacy systems, the university selected and implemented Ellucian's Banner administrative software suite. The following Banner modules and applications were implemented as part of this three year initiative:

Banner Finance (General Ledger, Purchasing, Accounts Payable)
Luminis Portal
Banner Operational Data Store
Argos Enterprise Reporting Application
Banner Admissions
Banner Document Management System
Banner Workflow
StarRez Student… Show more

Following a formal assessment of legacy systems, the university selected and implemented Ellucian's Banner administrative software suite. The following Banner modules and applications were implemented as part of this three year initiative:

Banner Finance (General Ledger, Purchasing, Accounts Payable)
Luminis Portal
Banner Operational Data Store
Argos Enterprise Reporting Application
Banner Admissions
Banner Document Management System
Banner Workflow
StarRez Student Housing Application (reimplementation)
Aegis Trident Identity Management System
Banner Financial Aid
Banner Student
Banner Accounts Receivable
TouchNet Payment Gateway
Pyramed Student Portal
International Student & Scholar Management
Maxient Student Conduct System
DegreeWorks Degree Audit System
Banner Human Resources and Payroll
Rydin Decal Parking Application
Recruiter Student Recruitment System
Banner Advancement
iModules Constituent Engagement Management System

The overall project ended on schedule and on budget. Following completion, the university launched a formal initiative to consolidate the project's success and to formally establish university priorities in the arena of administrative computing. Show less