Mark McMath
Charleston County, South Carolina, United States
3K followers
500+ connections
About
Contributions
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You're struggling to manage your customer service team. How can software help you get back on track?
Another key metric to track and manage is the number of handoffs that occur between teams before the problem is resolved. Ideally, you want most problems closed on the first call, so more than 1-2 handoffs could be an indication of not receiving enough information to resolve the problem, not having the right mix of resources upfront, the need for a more robust knowledge base, etc.
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How can you identify and resolve technical debt in architecture?
A key element of sustaining gains is including the identification of upcoming technical debt into every applicable implementation plan and budget, so it’s addressed on a project by project basis. This is likely to also reduce costs and risks in other ways by setting dates to shutdown legacy applications/platforms as they are replaced and data is archived or converted.
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How can you balance innovation and cost-effectiveness in healthcare IT?
Another import aspect of planning and governance is to make sure you have a sufficient number of projects with measurable/achievable ROIs to fund others with measurable returns on quality, patient experience and Associate engagement.
Activity
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🌟 Exciting News! 🌟 I am pleased to announce that I will be starting my Ed.D. program at the University of North Carolina at Chapel Hill this…
🌟 Exciting News! 🌟 I am pleased to announce that I will be starting my Ed.D. program at the University of North Carolina at Chapel Hill this…
Liked by Mark McMath
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First day on the job for Luke! 🎉🥹 There is a huge part of me that cannot believe we are here. Every special needs family’s journey is different…
First day on the job for Luke! 🎉🥹 There is a huge part of me that cannot believe we are here. Every special needs family’s journey is different…
Liked by Mark McMath
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Hech yeah! It’s all about the team that does the work- not the so called “leadership”……. They have no clue
Hech yeah! It’s all about the team that does the work- not the so called “leadership”……. They have no clue
Liked by Mark McMath
Experience & Education
More activity by Mark
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Saddle up, folks—it's National Carousel Day. Relocated to our campus from the former site of a Madison classic, Ella's Deli, the carousel in Voyager…
Saddle up, folks—it's National Carousel Day. Relocated to our campus from the former site of a Madison classic, Ella's Deli, the carousel in Voyager…
Liked by Mark McMath
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Congratulations to our 2024 Rotary Club of Charleston Community Impact Award recipient: Tonya M. Matthews, Ph.D.
Congratulations to our 2024 Rotary Club of Charleston Community Impact Award recipient: Tonya M. Matthews, Ph.D.
Liked by Mark McMath
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Align yourself with people that have experiences and knowledge you'd like to learn. Opportunities will present themselves 💪 Crush Your Job…
Align yourself with people that have experiences and knowledge you'd like to learn. Opportunities will present themselves 💪 Crush Your Job…
Liked by Mark McMath
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Off to a great start in the 2024-25 Rotary year with some new board members and committee heads joining an already experienced team, a successful…
Off to a great start in the 2024-25 Rotary year with some new board members and committee heads joining an already experienced team, a successful…
Liked by Mark McMath
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Things are looking Super at Methodist Le Bonheur! Our leaders are finding fun ways to stay energized as we prepare to launch Epic - a new electronic…
Things are looking Super at Methodist Le Bonheur! Our leaders are finding fun ways to stay energized as we prepare to launch Epic - a new electronic…
Liked by Mark McMath
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Welcoming the next generation of pharmacists with open arms! Applications for Fall 2025 admission are officially open. Join South Carolina's only…
Welcoming the next generation of pharmacists with open arms! Applications for Fall 2025 admission are officially open. Join South Carolina's only…
Liked by Mark McMath
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Please welcome our 2024-25 Rotary Club of Charleston Membership Chair, Rob Byko. After previously serving as a previous member of our Rotary Board…
Please welcome our 2024-25 Rotary Club of Charleston Membership Chair, Rob Byko. After previously serving as a previous member of our Rotary Board…
Liked by Mark McMath
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After receiving a cancer diagnosis, patients want to see a surgeon immediately. It's been an exciting past few months ensuring that our wonderful…
After receiving a cancer diagnosis, patients want to see a surgeon immediately. It's been an exciting past few months ensuring that our wonderful…
Liked by Mark McMath
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Staff members from Methodist North Hospital, including President Dr. Florence Jones, recently hosted a free event to check blood pressure of visitors…
Staff members from Methodist North Hospital, including President Dr. Florence Jones, recently hosted a free event to check blood pressure of visitors…
Liked by Mark McMath
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