Lynn Brading

From marketing chief to customer champion: Discover the key shifts B2B CMOs are making to drive success in the digital age. Appian's CMO, Randy Guard, provides an insight into the role of marketing in this customer-centric era. #Appian #B2BMarketing #CustomerChampion

3

I appreciate how lucky I am to work with big thinking coworkers like Stephen Morris and his organization of experts, who came up so frequently in my conversations at Snowflake Summit '24! In more than a few convos, I found myself talking about how easy it is today to take distilled data wisdom, from data science teams powered by NVIDIA, back into intelligent platforms, like ServiceNow, to help everyday users achieve more in their customer interactions. Pardoning excessive coma use and run on sentences, I cannot encourage you enough to reach out to CDW to learn more about how we've grown to be the best kept secret in the technology industry! #makeamazinghappen

31

Einstein Copilot takes the power of the Salesforce CRM and the convenience of an AI assistant, then adds the complex natural language processing abilities of large language models (LLMs) like ChatGPT to understand and engage with you in a conversational way. Learn more in the Einstein Copilot Quick Look on Trailhead:

7

Today marks another milestone in my long journey with Salesforce and IBM. Why am I excited about this? Making sense of data and applying #AI at scale is IBMs sweet spot. Salesforce is the platform leader in customer experiences—and the future is access to quality, trusted data to scale and power deeper automation and unique experiences. This brings the power of both our brands together to solve real customer needs. With this announcement, we bring our joint customers LLMs, integrated data platforms, services and a approach to take Salesforce customer experience and automation to the next level. Real tools, and clear expertise with #ibmconsulting Salesforce customers will be able to access IBM Granite LLMs right in Salesforce Copilot. Learn more about IBM Granite for regulated industries. Watsonx.data will have native integration with Salesforce Data Cloud. Great pairing to power trusted AI in Salesforce. #watsonx So much in here for our joint customers and brings Salesforce and IBM partnership to a deeper level. Thank you Nick Otto Kate Woolley Tyler Carlson Jessie Dart Martin Pepper Mary Fratto Rowe Jay Rumwell Raphael (Rafi) Ezry Gustavo Netto Bijan Peters Niyati Desai Matthew Jankow Scot Blocker Alexa Vignone Bill Patterson Roger Premo Helen Dunavetsky Michelle Y. Reid, MBA Karen Feldman Jesús Mantas Jennifer Quinlan Jason Kelley Tonya McKinney Matt Francis RACHEL REINITZ Bob McDonald Matthew Candy Holli Haswell Steve Collins

255

15 Comments

86% of healthcare and life sciences leaders believe leveraging data and AI will be key to their success in the next five years.Now generally available, Salesforce's AI-powered Life Sciences Cloud transforms how pharma and medtech companies engage with patients and healthcare professionals by: ✅ accelerating identification, recruitment, and onboarding of eligible clinical trial candidates ✅ unifying data into profiles that enrich customer engagement ✅ streamlining healthcare engagement and improving patient outcomes More:

2

Via Stephen Morris: As customers explore possible partners to maximize their investment in ServiceNow, they should know: A Partner's ranking indicates their experience and commitment to the platform. And CDW's ServiceNow Partner rankings continue to soar! We are ServiceNow's #1 Elite Reseller and #2 Consulting & Implementation America's partner. How did we get there? ✔ 11 Product Line Achievements with 7 Validated Practices ✔ 181 Certified Resources with 314 Accreditations ✔ 1 Certified Master Architect and 7 Certified Technical Architects ✔ 2024 America's Reseller & Technology Workflows Partner of the Year ✔ 4.56 Average CSAT Comment or message to get connected with one of our platform experts! #CDW #ServiceNowPartner #CDWsocial

38

2 Comments

As organizations recognize the important role of field services such as repairs and maintenance in delivering exceptional service, there's an increasing demand for solutions that efficiently streamline operations and improve customer experiences. In response, Salesforce integrates technologies such as real-time asset monitoring with proactive notifications, efficient scheduling and advanced analytics with Field Service Management. These technological advancements not only optimize field service processes but also pave the way for enhanced customer satisfaction and operational efficiency.

11

Healthcare and Life Sciences organizations are facing an influx of data, both coming into their organizations and going out. All this data is the key to fueling innovation and ultimately improving outcomes for patients and members. Join us to discover how @MuleSoft and Salesforce's Data Cloud augment data to improve care outcomes at scale. Whether it's to create personalized health plans for patients and members or get products to market faster in the hands of those who need them.

2

At 15+ years, the Salesforce-Five9 collaboration is one of the longest-standing in CCaaS. 🤝 This deeper integration with Salesforce Einstein offers a new level of choice for customers who are looking for AI capabilities that best match their needs and existing technology investments. Learn more: #PartnerPowered #CCWVegas #CustomerContactWeek #Five9

3

High adoption + Faster time to market + lower risk of implementation - we help public sector to do more for the less.

7

From asking an AI model to build a marketing plan to having it summarize content, AI cannot be successful without data. Businesses have a massive amount of information trapped in "unstructured" data. In this article, the EVP of Engineering for Salesforce #DataCloud shares how businesses can effectively tap into unstructured content, gather knowledge, index data, and pull insights with retrieval augmented generated (RAG).

2

Salesforce, Einstein AI & Telcloud. Need secure, AI running in your Salesforce org? Let us take a look with a free customer Salesforce org review. Book a meeting above.

1

IT’S OK to feel overwhelmed by Salesforce. Navigating the complexities of managing Salesforce can be daunting. Find clarity and guidance with our eBook, "Surviving Salesforce." Download for free now: https://lnkd.in/gz5acyBS

10

As government agencies navigate the digital age, a strategic pivot towards intelligent solutions is underway. Join us at ServiceNow Federal Forum to hear Peter McDonnell and Chris Fechner discuss how innovative solutions are enhancing productivity and transforming government services, making them more efficient, secure, and future-ready. http://spr.ly/6044debhC

2

ServiceNow ITOM Visibility enables you to accelerate your multi-cloud journey with end-to-end service visibility, while our Cloud Accelerate product streamlines workflows with automation. Join us to learn what’s new in both of these powerful products. See live demos and learn how you can start implementing the new innovations right away. http://spr.ly/6042e0xaE

1

Embracing Generative #AI is no longer a future concept—it's here. In a recent feature in CXOToday, Sumeet Mathur explores how our Washington, D.C. release is enhancing enterprise operations today. This integration is not just about adopting new technology; it's about making existing processes smarter, more efficient, and more responsive. 🔗 Curious about the details? Read the full article http://spr.ly/6043bJDov #PutAItoWork #GenAI

1

This is such a great milestone for the banking customers I work with. No one wants to be moving their data around, yet the businesses that are successful will be the ones that are able to harness the data around their organization to better serve their customers. This zero read capability with this extensive list is a big step in simplifying that.

8