Lisa Richard

Retail managers have to learn to be so multiple faceted in order to be a successful leader in their role.

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Let’s talk Retail. Every Branch and Area Manager understands that keyholding can be the key to efficient store operations (pardon the pun). Currently, many retail locations rely on assigned staff to be on time and unlock the doors. However, keys do occasionally get lost, or the keyholder decides on a “sudden career change” and simply walks away with keys in his pocket. And what about security? When the alarms go off, you would want someone on-site right away to check the premises for intruders and update you immediately. That’s why keys should be stored securely at the point of entry! Here’s a brief overview of the most obvious benefits of our key management solution for the Retail sector! If you’d like to dive deeper, learn more on our website: https://lnkd.in/egZyvBK6 #Retail #Keyholding #KeyManagement #FM #AccessControl #SecurityProducts

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Things I’ve learned being a people manager in retail: 1. People will amaze you everyday! I’ve had the pleasure of leading so many indivials that will show up and show out everyday, rain or shine. 2. Trust is built on the selling floor. Whether I’m connecting in between running go backs, or supporting a teammate on a deliverable; building trust with my team is done while we hustle together. 3. Give your team things to do that they love, and things that will challenge them. It should be a balance. Just giving a teammate tasks that they feel comfortable with can lead to stagnation and complacency. Don’t be afraid to mix it up, and who knows, they may find a love for something new! #retailjobs #leadership #teammanagement

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Giving clear directions is always something I teach my managers. When an associate doesn't complete a task as directed, ask yourself EXACTLY what were my directions? Were they clear? Did I follow up correctly? Postpone judgement and reassess.

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“It's okay not to be okay.” Nurturing mental wellness in Retail:A Managerial approach In the dynamic realm of retail, where shifts are stretched and demands are relentless, prioritizing mental wellness isn't just an option—it's a strategic imperative. As a manager, it's crucial to recognize the signs of stress and exhaustion among your team members without delay. Recognize the Telltale Signs Keep a keen eye on indicators of mental strain amidst your team. Look out for dips in performance, changes in behavior, or signs of fatigue. Establish an open-door policy where team members feel comfortable discussing their challenges without fear of judgment. Strike the Balance Balancing work commitments with personal well-being is pivotal. Encourage your team to carve out time for self-care amidst their demanding schedules. Offer flexibility in shift timings and advocate for regular breaks to prevent burnout. Foster a Supportive Culture Create a supportive environment where team members feel empowered to voice their concerns. Implement peer support networks and provide access to resources like counseling services. Cultivate a culture of empathy and understanding, where every team member feels valued and supported. Equip with Coping Mechanisms Arm your team with effective coping mechanisms to navigate stress effectively. Offer training sessions on stress management techniques tailored to the unique challenges of the retail environment. Empower your team to take charge of their mental well-being. Lead by Example Lead with empathy and authenticity. Demonstrate a commitment to your own mental wellness and encourage your team to do the same. Take regular breaks, practice self-care rituals, and prioritize your own well-being as a manager. Conclusion In the fast-paced world of retail, where shifts are stretched and stress is a constant companion, nurturing mental wellness is not just a moral obligation—it's a strategic imperative. By fostering a culture of support, empathy, and understanding, managers can empower their teams to thrive amidst the challenges of the retail landscape. Together, let's create a workplace where mental wellness is prioritized, and every team member feels supported in their journey towards a healthier and happier life. #RetailWellness #MentalHealthMatters #ManagerialApproach #WorkLifeBalance #SupportiveCulture #StressManagement #EmpathyInLeadership #SelfCare #TeamSupport #WorkplaceWellbeing #UAE #Retail #Corporate #Culture #Inspiring #Leadership

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The best store manager is a dynamic leader who excels in multiple areas, including communication, organization, team management, customer service, and problem-solving. Communication skills are paramount for a store manager to effectively convey expectations, provide feedback, and ensure alignment among team members. Clear communication fosters collaboration, minimizes misunderstandings, and creates a positive work environment. Organization is key for managing inventory, schedules, budgets, and other operational aspects of the store. A well-organized manager can optimize resources, streamline processes, and maintain a productive workflow. Team management involves hiring, training, and motivating employees to deliver exceptional customer service and achieve sales targets. The best managers inspire their team members, recognize their contributions, and provide opportunities for growth and development. Customer service is a top priority for store managers, who must ensure that customers have positive shopping experiences and receive assistance when needed. By leading by example, managers set the tone for excellent service and build customer loyalty. Problem-solving skills are essential for addressing challenges such as inventory discrepancies, staffing issues, and customer complaints. The best managers approach problems with creativity, resourcefulness, and a focus on finding solutions that benefit both the team and the customer. Additionally, adaptability is crucial for store managers to respond effectively to changing market conditions, consumer preferences, and operational requirements. A manager who can pivot quickly and make informed decisions in dynamic environments can lead their store to success. the best store manager is a skilled communicator, organizer, team leader, and problem solver who prioritizes customer service and adapts to evolving circumstances. By excelling in these areas, they create a positive and productive store environment that drives sales and fosters customer loyalty.

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The skills, and knowledge I have gained from working in retail have little to do with retailing. STP controllers flashing? Is it red or yellow? How many flashes? Hot water not working? Is your recirculator working? Did you check the breaker? Are your units gas or electric? Fuel dispenser in slow flow? Or no flow? Grab a pen and notebook, this one’s going to get complicated… take me to your D box. 🤣 Liquor laws? I know them. Under ground storage tank laws? I know them. Retailers license, sellers permit, class c operators certification? Yup, I know those too. Waste water treatment compliance? I’m your girl! I even have my own hard plastic floaty ring (cause inflated doesn’t mean life preserver). Food safety, and storage laws? I know those too! POS being a pos? Is it Gilbarco or Verifone? Fuel dispenser flashing a code? Let me text my guy, Taylor. My skills are so much more than retailing. However, I am really good at that too!

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🌟 Midweek Motivation 🌟 It's easy to get frustrated in your retail job search. Times have changed in the job search market and if you are not making connections and networking, you are missing out on big opportunities! Ready to change the outcome of your retail and fashion job search? Schedule a call with me to discuss how to transform your approach: retailtrainer.pro 😊✨ #RetailManagement #retailproblems #leadershipskills #retailsuccess #retailstrategy #leadershipdevelopment #retailtraining #teammanagement #retailinnovation #leadershipcoaching #retailindustry #retailbusiness #retailprofessionals #retailcoach #storemanagement #retailtrends #RetailSuccess #Retailtherapy #Retailstrategist #Retailschool

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A life-changing piece of wisdom I received many years ago from a mentor of mine... "It's not about work-life balance, it's about work-life harmony." Wow, this was the new perspective I needed. As a retail manager, I was always trying to find the balance...balance between spending time at work and at home, spending time supporting my teams and supporting my personal relationships. And it always felt impossible. It never felt like things could be 50/50, or BALANCED, all the time. I was looking for the wrong thing. When I shifted my perspective to work-life harmony, I felt free. I knew there were times I was going to have to work more to accomplish goals and objectives...anyone who's worked in retail as a manager for 1 holiday season knows you rarely have a week that's 'normal.' Some weeks and months were going to require me to dedicate more time to work, but then other's would give me the opportunity to pull back a bit and dedicate more time to my personal side. I also realized different hours of the day worked better for me. Work didn't have to be 8-5, sometimes it was more harmonious to work 10-7 or 12-9. I had finally found the harmony I needed! My family felt more connected to me, I felt more connected to myself, my teams felt supported consistently. I know not everyone will agree with this, arguing that work shouldn't have to demand more of you ever. If you feel that way, I 100% respect that. For me, I'm going to keep living with work-life harmony. because that mindset has allows me to thrive both personally and professionally. #retail #lovewhatyoudo

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Introducing Open Shifts: for the times when you’re down a team member in your store and need to fill the shift quickly! Instead of frantically making calls and sending texts, simply pop an open shift into your location, share it with employees from other stores, and have someone grab it. It’s a win-win situation for managers and employees – managers can fill open shifts quickly with minimal effort, and staff can easily pick up extra shifts! Coming soon to a Shiftlab platform near you. 😉 #employeescheduling #retailtech

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Retail leaders can do anything 💪🏼

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Talk about leaders who do it all!!

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#opentowork I am looking to transition out of retail management. I have had a successful run in managing and building teams that have generated sales over $1 million. My time in retail has also allowed to develop strong business acumen and KPI analysis skills to create daily, monthly, quarterly, annual strategies. I finished a Master's ( 2020) in Business Leadership, ( previously Business Design and Arts Develop, program changed in 2019). I am open to research and development roles in consumer shopping/ product development/ marketing. I was originally looking to transition in to the arts industry, business development and/ or exhibitions. I am also interested in college level teaching, instructor roles to develop in to a professor role. My experience in retail management and business can be beneficial to those areas of study and instruction. If I continue in the retail world it would be in to a training and development role. I also have a BFA in Fashion Merchandising and can transition into a buyer, or visual merchandising team. I am also open to Sales Account management positions in Fashion/ Retail Location: Remote or Pooler/ Savannah, GA area #merchandising #visual #traininganddevelopment #businessanalytics #businessdevelopment #instructor #teaching #salesaccountmanager #management #leadership

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#opentowork I am looking to transition out of retail management. I have had a successful run in managing and building teams that have generated sales over $1 million. My time in retail has also allowed to develop strong business acumen and KPI analysis skills to create daily, monthly, quarterly, annual strategies. I finished a Master's ( 2020) in Business Leadership, ( previously Business Design and Arts Develop, program changed in 2019). I am open to research and development roles in consumer shopping/ product development/ marketing. I was originally looking to transition in to the arts industry, business development and/ or exhibitions. I am also interested in college level teaching, instructor roles to develop in to a professor role. My experience in retail management and business can be beneficial to those areas of study and instruction. If I continue in the retail world it would be in to a training and development role. I also have a BFA in Fashion Merchandising and can transition into a buyer, or visual merchandising team. I am also open to Sales Account management positions in Fashion/ Retail Location: Remote or Pooler/ Savannah, GA area #merchandising #visual #traininganddevelopment #businessanalytics #businessdevelopment #instructor #teaching #salesaccountmanager #management #leadership

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In retail, every setback is a lesson in disguise. The saying “Failure is the condiment that gives success its flavor” couldn't be more spot on. Retail is fast and unpredictable. Trends change, customers evolve, and things don’t always go as planned. But those flops? They’re where we learn the most. Each failure teaches us something new, helping us refine our strategies and get better. Think about it – without those bumps in the road, our successes wouldn't be nearly as sweet. So, let’s embrace our mistakes and see them for what they are: essential ingredients that make our successes even more delicious. Here’s to learning from our failures and celebrating our wins! El fracaso es el condimento que da sabor al éxito. —Truman Capote #Retail #Success #Learning #Innovation #Growth

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This‼️ In this ever changing landscape of retail leaders need to experience the same things employees and guests do - that way to understand what needs to change to remain relevant. An to remain competitive in the challenging market. That also means as leaders sometimes giving the blunt truth. That product isn’t selling? Don’t sugar coat it that it’s not your customer base, provide data driven information to support the wrong decision in design, marketing or placement for example. (Though you can find much of this out by being present on your floor and talking to your guests! 😉) One of the best things I have found to be excellent for this is taking yourself outside the store and going back inside with the mindset that you’re the one shopping. What would your perception be of your own store? Would you buy a 500$ bag from a dusty shelf? Erm probably not - always do things with the experience of the customer in mind!

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