Boston, Massachusetts, United States
Contact Info
3K followers
500+ connections
About
Articles by Lauren
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The First Step That Can Make or Break Your Customer Success Buildout
The First Step That Can Make or Break Your Customer Success Buildout
By Lauren Mecca
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How to Fix Common Breakdowns Between CS & Product in Your Startup
How to Fix Common Breakdowns Between CS & Product in Your Startup
By Lauren Mecca
Activity
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Happy Friday, LinkedIn family!! 🎉 I am thrilled to announce that I am hiring for 3 Mid-Market Customer Success Managers. If you are interested in…
Happy Friday, LinkedIn family!! 🎉 I am thrilled to announce that I am hiring for 3 Mid-Market Customer Success Managers. If you are interested in…
Liked by Lauren Mecca
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Quick personal update, if I may. After a nearly three year ride, I’ve made the decision to step back from Mezo and start my next adventure. I’m…
Quick personal update, if I may. After a nearly three year ride, I’ve made the decision to step back from Mezo and start my next adventure. I’m…
Liked by Lauren Mecca
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As a non-engineer, I'm sometimes intimidated by participating in Hackathons. But two of Brandwatch's most passionate, patient, and conscientious…
As a non-engineer, I'm sometimes intimidated by participating in Hackathons. But two of Brandwatch's most passionate, patient, and conscientious…
Liked by Lauren Mecca
Experience & Education
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Klarity
View Lauren’s full experience
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Volunteer Experience
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Teacher
Career Collaborative
- Present 6 years 7 months
Social Services
Teach un- and under-employed adults job readiness skills to build careers that change lives and strengthen families.
Publications
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From Forbes: Managing Support Knowledge With AI - Talla Helps Toast
Forbes
See publicationI was interviewed by Forbes on Talla's first enterprise pilot with Toast, who achieved a 10% reduction in average call handle time within 3 months of using an early version of Talla's automation platform.
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Customer Testimonial - Botkeeper
Talla
See publicationI participated in an early customer testimonial from Botkeeper who used Talla's automation to build culture and share information across distributed teams.
Recommendations received
16 people have recommended Lauren
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One of our customers unexpectedly shut down their business last week, leaving 200 of our best CSRs (customer service representatives) without a…
One of our customers unexpectedly shut down their business last week, leaving 200 of our best CSRs (customer service representatives) without a…
Liked by Lauren Mecca
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Feeling incredibly flattered and honored - every single person on this list is a must-know in the #boston ecosystem (with special shout out to the…
Feeling incredibly flattered and honored - every single person on this list is a must-know in the #boston ecosystem (with special shout out to the…
Liked by Lauren Mecca
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