Laura J. Hay

The link between diversity and business outcomes is undeniable. What are leading insurers doing to reap this diversity dividend? Learn 5 strategies that financial services can implement to help improve their leadership teams.

Digitise or die” sums up the future for insurers. That is the view of Laura Hay, global insurance leader for professional-services firm KPMG, who believes industry players must harness cutting-edge technology or face losing out to tech-savvy rivals.

Industry veteran Laura Hay shared insights on global trends in insurance and reinsurance, as well as risk-taking strategies for women to expand their leadership opportunities in the financial services industry, at the most recent education event hosted by the Bermuda branch of the 100 Women in Finance organisation.

Explore the enterprise journey to achieving operational efficiency through pervasive change.

The top 10 insurtech trends that will shape the insurance industry in 2019.

A series depicting the leadership journeys of seven women in financial services

KPMG surveyed over 2,000 professional women on their risk-taking and confidence associated with career advancement.

Many non-life personal lines insurers are lagging behind other industries in applying and extracting the value from being a connected enterprise. This report provides some practical insights on the fundamental capabilities required to become a customer-centric, agile and digitally transformed connected enterprise.

Organizations and business leaders should help instil, encourage and build confidence within their diverse employee groups.

Insurers are thinking beyond traditional M&A to execute transformational deals that bring sustainable value and innovation to their organization.

Insurers around the world share their progress, challenges and concerns implementing IFRS 17 and IFRS 9.

This publication is based on comprehensive, customer-focused research methodology from KPMG's Global Customer Center of Excellence and the Innovation Labs, including surprising findings from a survey of 10,000 people across the US, UK, India and China. It details insights on how the seismic influences of continued technological disruption, erratic socio-political and economic shifts, and enhanced mobility are upending fundamental beliefs around what drives consumer behavior.

Insurance executives are getting down to action to drive profitable growth

With the insurance industry awash in data from a variety of sources and devices, underwriters are under pressure. The need to leverage disruptive technology tools that provide more bespoke information regarding risk that improves underwriters’ ability to their job is essential today. Underwriter transformation is essential. In this report we offer ideas to address the emerging challenges.

KPMG shares results of the annual CEO Outlook conducted with CEOs of 41 large U.S.-based insurers on a range of issues impacting the business landscape. Given the tremendous transformation in the sector it’s no surprise three-quarters of survey respondents say the next 3 years will be more critical to the industry than the last 50.

The future will be won on the basis of the alliances, partnerships and joint ventures formed by insurance companies today.

Insurers are finding it difficult to price cyber insurance, primarily because loss exposures are difficult to calculate due to a relative lack of data on the extent of losses. Aside from concerns about understanding cyber coverage issues, our research indicates that cyber attacks on insurance businesses are also a major concern. In this paper we outlined 5 practical ideas for carriers evaluating the cyber insurance opportunity.

KPMG International conducted on online survey in April 2015 with 280 Insurance industry executives across 20 countries. Combined with insights from our network of professionals, our report underscores that, in order to make the most of the future ahead – the industry needs to pivot from a traditionally risk-averse culture to one that encourages experimentation while mitigating risk.

KPMG's annual insurance conference brings together industry professionals across all levels to discuss key challenges they face. The insurance industry is going through enormous change and we believe there is a need to continue the advancement at a quicker pace - hence the 2015 theme "Driving Momentum".

Insurers, banks, private equity and venture capital houses are all fighting to secure the ‘next big thing’ in technology innovation, and jockeying to provide FinTech start-ups with access to capital, collaboration, connections and coaching.

This report is part of a regional series and the insights are based on discussion with our KPMG member firms’ clients, our professionals’ assessment of key regulatory developments and through our links with policy bodies in each region. Part one considers the international developments that are dominating regulatory change and includes key insights from regulators and industry practitioners.

This report is part of a regional series and the insights are based on discussion with our KPMG member firms’ clients, our professionals’ assessment of key regulatory developments and through our links with
policy bodies in each region. Part two looks at the regional regulatory developments by country (where available) to provide local insights on the shape of our industry in each market.

The insurance industry faces a potential upheaval that could challenge incumbents and remake the industry in a new form. To win in the marketplace, companies need to think in terms of revolution, not evolution.

In this publication we examine the most important business implications for executives to consider, including impacts on asset-liability management, profit profiles and product offerings. We also outline the potential technology impacts, as we continue to see many insurers tackling their legacy systems and working to future-proof systems with a life span beyond a 2018 effective date.

The way forward will require nothing less than a relentless focus on customer demands. By failing to adopt a strategy that has at its heart a total focus on the customer experience, insurers risk a gradual slide into irrelevance.

Firms that put their customers at the heart of their business are able to navigate through the storm and chart a new course for growth, while fulfilling regulatory requirements on customer protection.

Eric Smith, CEO and President of Swiss Re Americas, sits down with Laura Hay, national Sector Leader of KPMG's Insurance practice, to provide his view on the condition of the industry. He believes insurance leaders can take the industry on a new trajectory of growth by embracing the three R's: Responsibility, Revolution and Relationships.

Our global network of insurance professionals focus on responding to the unique needs of our member firms’ clients through consistently deploying cross-functional and multi-disciplinary teams that draw from a variety of related service areas.