“James is a high-energy, highly motivated individual that I am very thankful I had a chance to work with. At AppAssure, James excelled beyond what was asked of him time and time again and grew from a simple pre-sales engineering role to a master solutions architect. James conducts himself professionally and is detail-oriented. ”
Morro Bay, California, United States
Contact Info
3K followers
500+ connections
Morro Bay, California, United States
Contact Info
3K followers
500+ connections
About
Passionate bridge-builder. I love connecting businesses with solutions they need to…
Contributions
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What are the best ways to communicate with non-tech customers?
In my experience, building a relationship based on realworld commonalities has served me well. I have found that when you pay attention to what the people around you are passionate about, you can leverage it to make examples that are easily digestable by the NTC(Non-Tech Customer) You cannot (or should not) pitch someone without first UNDERSTANDING their pains, needs and goals. As for NTC - knowing how they communicate will provide you with the edge needed to position yourself as a trusted advisor. As mentioned by most here, understand what the NTC needs, communicate clearly on the NTC level and provide trustworthy advice. I like the take it or leave it attittude, they usually come back inquiring for more. Less force=More impact.
Activity
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I just got done saying I don’t want to do any more conferences in Vegas BUT this was just too hard to say no to… OIT, LLC | OITVOIP is beyond…
I just got done saying I don’t want to do any more conferences in Vegas BUT this was just too hard to say no to… OIT, LLC | OITVOIP is beyond…
Liked by James Abercrombie
Experience & Education
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Acronis
View James’s full experience
See their title, tenure and more.
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Licenses & Certifications
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Blanchard Situational Leadership Model II
Morgan Pierce
Issued -
Sandler Sales Methodology
Lincon Miller
Issued
Volunteer Experience
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Sound Engineer
American Foundation for Suicide Prevention
- Present 10 years
Health
I volunteer my time as a DJ and sound engineer for the DMV AFSP Community Walks.
Courses
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Computer Science I
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Computer Science II
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Database Fundamentals
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Microcomputer Operating Systems
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Network Concepts
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PC Hardware & Troubleshooting
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Telecommunications
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VTSP
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Web Design I
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Honors & Awards
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MVP Dell Software Group | AppAssure
Todd Fredrick
Named MVP for Dell Software Group for the AppAssure Product.
Built Renewal and Onboarding Departments.
Currently building Customer Sat and RIS Department.
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Top MidMarket Sales Consultant
Jack Codde
2012 TOP Middle Market Sales Consultant for Dell Software Group
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Renewal
AppAssure Software
I was able to successfully build a team of 6 team members that effectively increased our renewal rate from 35% to 120% (including upgrades)
Recommendations received
8 people have recommended James
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