“I've had the pleasure of working with Jeff for over 10 years at United Airlines. Jeff has a wealth of experience, ranging from running stations, to leading regions to leading the implementation of strategic technology initiatives. Jeff is an excellent leader, with very strong communications and team building skills, a great work ethic and in incredible passion for this industry.”
About
Experience & Education
Courses
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Creating a Safety Culture
Disney Institute
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Executive Coaching
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Leadership Training
Disney Institute
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The Next Step
Leadership Training
Projects
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Summary of Qualifications
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- Highly motivated leader responsible for creating an environment that allows over 2,500 employees to deliver award winning service each day. Hawaiian Airlines earns a 63 net promoter score – which is in the top ranks of US airlines. Awarded 2016 Skytrax Best Airline Staff – North America. Top US airline for on-time performance for 19 years. Numerous other awards for service.
- Drove baggage improvement reducing missed bags by 50% (Qantas) and moving baggage performance from bottom 3 to top…- Highly motivated leader responsible for creating an environment that allows over 2,500 employees to deliver award winning service each day. Hawaiian Airlines earns a 63 net promoter score – which is in the top ranks of US airlines. Awarded 2016 Skytrax Best Airline Staff – North America. Top US airline for on-time performance for 19 years. Numerous other awards for service.
- Drove baggage improvement reducing missed bags by 50% (Qantas) and moving baggage performance from bottom 3 to top 3 in DOT rankings for sustained period of time (Hawaiian).
- Set strategy for preferred business partners & portfolio management.
- Data driven decision maker changing corporate culture through continuous improvement and industrial engineering methods while driving employee engagement.
- Led activity value analysis & other “deep dive” enterprise projects resulting in over $15M in annual savings (United).
- Project & Program management experience leading and directing enterprise-wide projects including process, service, and automation improvements.
- Change Leader – driving large scale, full change management strategy
- Experience with dispute resolution, interest-based bargaining, & arbitration process.
- Media trained with experience in several print, radio, & television interviews.
- Culturally adept leader with experience in all major regions of the world.
- Most recent extensive experience in Asia & South Pacific with previous experience across Europe, Central & South America.
- Diversity champion driving increased visibility & inclusion of multiple minority & cultural groups.
- Founding sponsor of “Ha’aheo” (Hawaiian word for Pride) LGBTQ employee resource group.
- Proficient with Safety Management Systems (SMS), safety assurance programs, and other methods of creating a safety culture.
- Direct experience managing crisis situations, including providing onsite humanitarian response on September 11th at site of UA93 in Shanksville, PA.
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