James D. Feldman, CSP, CITE, CPIM, CPT, CVP, PCS

Greater Chicago Area Contact Info
8K followers 500+ connections

Join to view profile
dQuest Global Coalition IVI CORP

  • Contact James D. for services

    Change Management, Executive Coaching, Corporate Training, Marketing Consulting, Pricing Strategy, Brand Consulting, Business Consulting, Marketing Strategy, Management Consulting, and Customer Service

About

Transformation Growth Advisor | Champion of Change | Trusted Advisor | Shift…

Articles by James D.

See all articles

Contributions

Join now to see all contributions

Activity

Join now to see all activity

Experience & Education

  • dQuest Global Coalition IVI CORP

View James D.’s full experience

See their title, tenure and more.

or

By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.

Licenses & Certifications

Volunteer Experience

  • Co-Creator of Y-ME Race for Cancer, Honorary Chairman, Board of Directors

    Y-ME

    - 22 years 9 months

    Health

    My Roles:
    I have been on the board of directors, Honorary Chairman of the Y-ME Fashion Show, Co-Founder of Y-ME Race, developer of the funding request from Congress for Breast Cancer Research, fundraising, consulting and more.

    Y-ME National Breast Cancer Organization or Y-ME was a Chicago-based national nonprofit organization with the mission to ensure, through information, empowerment and peer support, that no one faces breast cancer alone. Y-ME National Breast Cancer Organization…

    My Roles:
    I have been on the board of directors, Honorary Chairman of the Y-ME Fashion Show, Co-Founder of Y-ME Race, developer of the funding request from Congress for Breast Cancer Research, fundraising, consulting and more.

    Y-ME National Breast Cancer Organization or Y-ME was a Chicago-based national nonprofit organization with the mission to ensure, through information, empowerment and peer support, that no one faces breast cancer alone. Y-ME National Breast Cancer Organization did not fund research but did advocate for research.

    Y-ME's main program was the Y-ME Hotline, the only multilingual 24-hour breast cancer hotline in the country, staffed entirely by trained peer counselors who are breast cancer survivors.

  • PAWS Chicago Graphic

    Event Organizer and Fund Raising

    PAWS Chicago

    - Present 14 years 7 months

    Animal Welfare

    My Participation: Created the first gaming fund raiser, assisting in securing large donors, and participants.

    PAWS Chicago's lifesaving success is rooted in their No Kill Model, which can be replicated and scaled in any community.

    The foundation of their No Kill Model is Community Engagement. By raising awareness about pet homelessness and engaging people in these efforts, we can make lasting change for animals. PAWS Chicago’s mission-critical programs—our No Kill pillars—sit…

    My Participation: Created the first gaming fund raiser, assisting in securing large donors, and participants.

    PAWS Chicago's lifesaving success is rooted in their No Kill Model, which can be replicated and scaled in any community.

    The foundation of their No Kill Model is Community Engagement. By raising awareness about pet homelessness and engaging people in these efforts, we can make lasting change for animals. PAWS Chicago’s mission-critical programs—our No Kill pillars—sit atop this foundation.

  • Hired Education for Vets Graphic

    Founder

    Hired Education for Vets

    - 1 month

    Economic Empowerment

    Created HE4VETS to help returning VETS transition from the military to the private sector. Education events offered at no charge to VETS.

  • A Safe Haven Foundation Graphic

    Advisory Board

    A Safe Haven Foundation

    - 2 years 5 months

    Economic Empowerment

    Serve on several committees including annual race and annual awards banquet.

  • A Safe Haven Foundation Graphic

    2015 Race Committe

    A Safe Haven Foundation

    - Present 9 years 7 months

    Economic Empowerment

    5th year race to support the homeless, returning VETs, in tact families, etc.

Publications

  • D-A-T-I-N-G Your Customer® A Relationship Manual

    James Feldman

    Our global commercial environment is saturated with uncertainty and increasing doubt about our commitment to customers. With few exceptions, the creation of a Customer is a lost art . . . because no one cares. We no longer buy from companies based on loyalty. We buy from those where there is the least hassle--and the by-product is mediocrity.

    Yet, through all the chaos the Customer endures, as they hope to discover respite from indifference to find someone who cares about this fragile…

    Our global commercial environment is saturated with uncertainty and increasing doubt about our commitment to customers. With few exceptions, the creation of a Customer is a lost art . . . because no one cares. We no longer buy from companies based on loyalty. We buy from those where there is the least hassle--and the by-product is mediocrity.

    Yet, through all the chaos the Customer endures, as they hope to discover respite from indifference to find someone who cares about this fragile relationship.

    Focusing totally on the Customer creates a relationship much like dating. It uncovers levels of confidence, trust, satisfaction, and price stabilization. D-A-T-I-N-G Your Customer(R) is about the UNCOMMON: common sense.

    Over the past few decades, James Feldman has become one of marketing and innovation's most provocative thinkers and speakers. He challenges businesses to shift how they think, not what they think. After all, "Nothing Changes, If Nothing Changes." It all about focusing on becoming a catalyst that ensures that Shift Happens!(R) D-A-T-I-N-G Your Customer(R) has six simple, pragmatic shifts for enlightened organizations:

    ✔DAZZLE your Customers
    ✔ANTICIPATE their needs
    ✔TREAT them the way you want to be treated
    ✔INNOVATE everything you do to acquire and retain Customers
    ✔NURTURE the relationship
    ✔GUARANTEE your Customers stay with you because of your GREAT service

    Jim's spectrum of Customer experiences reminds companies to respect them as appreciating assets. Remember: Never Confuse Inconvenient with Impossible.

    He continues to develop new applications for existing technology, works with enlightened organizations, and puts together a logical order while providing a toolbox to build relationships.

    See publication

  • Shift Happens! No Job, No Money, Now What? Reinvent Yourself Using Innovative Solutions

    Transformation Media Books

    When Shift Happens you can manage it or let it manage you. Succeeding after shifts in his own life, Feldman illustrates how to stop limiting yourself, retake control and immediately start using change to your advantage. Want to break free of the past, boost your energy, and impact the future?

    Learn how to apply 3D Thinking to discover innovative solutions in times of high velocity change. Jim's ideas are simple with life-changing results.

    "Jim Feldman lays out a great flight…

    When Shift Happens you can manage it or let it manage you. Succeeding after shifts in his own life, Feldman illustrates how to stop limiting yourself, retake control and immediately start using change to your advantage. Want to break free of the past, boost your energy, and impact the future?

    Learn how to apply 3D Thinking to discover innovative solutions in times of high velocity change. Jim's ideas are simple with life-changing results.

    "Jim Feldman lays out a great flight plan for you to fly through turbulence and not only survive, but thrive." - Howard Putnam Former CEO Southwest Airlines and Braniff International Airways.

    See publication

  • D•A•T•I•N•G Your Customer

    Ebook

    Dazzle your Customer
    Anticipate their needs
    Treat they the way you want to be treated
    Innovate everything you do for your customer
    Nurture the relationship
    Guarantee they want to continue to work with you.
    These are the concepts that keep DATING alive.
    Never get beyond the third date when everything changes.
    Keep it fresh and relevant.
    If you want to DATE your customers remember the goal of the first date....
    No not that...keep it clean....
    You want to get…

    Dazzle your Customer
    Anticipate their needs
    Treat they the way you want to be treated
    Innovate everything you do for your customer
    Nurture the relationship
    Guarantee they want to continue to work with you.
    These are the concepts that keep DATING alive.
    Never get beyond the third date when everything changes.
    Keep it fresh and relevant.
    If you want to DATE your customers remember the goal of the first date....
    No not that...keep it clean....
    You want to get invited back don't you?

    See publication

  • 100 Ideas To Maximize Your Trade Show Experience

    Ebook

    Every year thousand of dollars are spent on trade shows. This book gives you money saving, time enhancing, relevant experiences, and innovative ideas that will help any size organization to maximize their trade show opportunities. If you attend or exhibit any trade shows this book is a must.

    See publication

  • 20 Shifts to Nurture Your Internal Customer

    Ebook

    Considered one of the leading experts on performance improvement, Jim's easy to follow ebook offers you 20 tips that you can use to reward or use incentives, build excitement, reward your internal customers (employees), change your attitude, and much more.

    See publication

  • Doctor Travel's® Cure For The Common Trip

    Sage Creek Press

    What to know before you go on your next trip was written and published just before 9-11 changed all the rules for travel. This book provides insights to what was, and the free update provided with each book, offers what is happening now in the 'shifting' travel/hospitality industry.

    See publication

  • Customer Service Insider Secrets

    Select Press

    If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing GREAT service to your customers is worth a lot to you, while providing merely good service in worth little. Whether you're in daily contact with outside customers, or exclusively serve internal customers (those within your own organization), this book shows you how to thrill your customers with service.

    Celebrate customer service - take your customer…

    If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing GREAT service to your customers is worth a lot to you, while providing merely good service in worth little. Whether you're in daily contact with outside customers, or exclusively serve internal customers (those within your own organization), this book shows you how to thrill your customers with service.

    Celebrate customer service - take your customer relationships to the next level:

    Why great service = more business
    Internal customer service
    Mystery shoppers
    Turn complaints into compliments
    Online service
    Cross-cultural service
    How to implement great service
    Featuring 10 other Experts as well as Jim

    See publication

  • Thriving On Change In Organizations

    Institute for Organizational Change

    t's not enough to deal with change. Today, you need to seize the opportunities offered by change in order to thrive. This book helps you to integrate the organizational and individual issues necessary for successful change to occur. Each chapter ends with an "action summary" to help you get started.

    Eighteen world-class experts give you more than 120 ideas for thriving on change. Here are a few of the topics covered:

    Models of successful change
    Creating a sense of…

    t's not enough to deal with change. Today, you need to seize the opportunities offered by change in order to thrive. This book helps you to integrate the organizational and individual issues necessary for successful change to occur. Each chapter ends with an "action summary" to help you get started.

    Eighteen world-class experts give you more than 120 ideas for thriving on change. Here are a few of the topics covered:

    Models of successful change
    Creating a sense of urgency
    Individual responses to change
    Values-based change
    Entrepreneurial change
    Responding to marketplace change
    Dealing with causes, not effects
    Using meetings to promote change
    Teams for change
    Customer-service change
    Managing people through change
    TQM and creativity
    How to deal with resistance to change
    Peak-to-peak change
    "Selling" change internationally
    Taking charge of change
    And how to get it done
    Featuring Experts:
    James Feldman
    Phillip P. Andrews
    Lance H. Arrington
    Eloise Calhoun
    Rick Crandall
    William R. Daniels
    Wayne A. Fogel
    Pat Gill
    Rick Goldberg
    Jerome A. Hahn
    Carl E. Huffman, Jr.
    John G. Mathers
    Charles Milofsky
    Don Rapp
    James A. Ray
    Susan Stephani
    William G. Stieber
    James A. Tompkins

    See publication

Courses

  • Accounting

    -

  • Advanced Marketing

    -

  • Advanced Power Presentations

    -

  • Business Law

    -

  • Facilitation Coaching

    Destiny Seminars

  • Innovation Coaching

    Solution People

  • International Marketing

    -

  • Macro Economics

    -

  • Managing Real Estate Broker

    IL Dept of Education

  • Master Class for Entrepreneurs

    -

  • Micro Economics

    -

  • Mobile Marketing Solutions

    -

  • Operations Research

    -

  • Statistics

    -

Projects

  • Romance Dating Scams

    James D. Feldman CSP is a leading expert in romance scam prevention and online safety. With extensive experience in the field, he educates clients on the potential risks associated with online dating, including romance scams. James offers comprehensive training on how to identify and avoid potential scams, verify identities, and protect personal information through his program "Hook, Line, and Stinker: Netting the Risks of Romance Scams."

    As a professional speaker, James shares his…

    James D. Feldman CSP is a leading expert in romance scam prevention and online safety. With extensive experience in the field, he educates clients on the potential risks associated with online dating, including romance scams. James offers comprehensive training on how to identify and avoid potential scams, verify identities, and protect personal information through his program "Hook, Line, and Stinker: Netting the Risks of Romance Scams."

    As a professional speaker, James shares his knowledge through his six books on romance dating scams. He empowers his clients to recognize red flags and avoid deceptive profiles, helping them make informed decisions while searching for genuine connections.

    With James' expertise, you can rest assured that you will be equipped with the knowledge and tools needed to navigate the online dating world safely.

    See project

  • Chicago Innovation Workshop

    - Present

    The program is designed for corporate leaders, entrepreneurs, small and startup business, and those responsible for driving top-line growth and promoting innovation, including marketing, technology and sales, as well as upper management. If you want to become better versions of yourself this is a must attend workshop.

    Knowledge is FreeThe workshop format gives you hands-on experience in redesigning both the “what” and the “how” of innovation in your organization as you apply what you…

    The program is designed for corporate leaders, entrepreneurs, small and startup business, and those responsible for driving top-line growth and promoting innovation, including marketing, technology and sales, as well as upper management. If you want to become better versions of yourself this is a must attend workshop.

    Knowledge is FreeThe workshop format gives you hands-on experience in redesigning both the “what” and the “how” of innovation in your organization as you apply what you learn about:

    How to create a culture of innovation.
    The vital link between innovation and strategy.
    The four types of innovation and why you must have all four.
    How to identify the key obstacles to innovation.
    How to overcome challenges and deliver results.
    How to set goals, budgets, metrics and risk.
    How to equip your team with more productive Innovation Tools and Resources.
    How to use and maximize the benefits of the KnowBrainer Innovation Tool.
    How to balance your work/life.
    How to free up personal time and energy.

    Other creators
    • Dan Brunnert
    See project

  • Hired Education For VETS

    - Present

    We help veterans obtain a Competitive Advantage in gaining employment.

    We are experienced professionals acting in response to returning VETs’ increased need and desire to enter the workplace. All of the experts are professional speakers with a focus on the tools needed to find new employment opportunities.

    We assist VETS in the transition from the military to corporate America. Our team provides the education and resources to maximize military experience for use in the private…

    We help veterans obtain a Competitive Advantage in gaining employment.

    We are experienced professionals acting in response to returning VETs’ increased need and desire to enter the workplace. All of the experts are professional speakers with a focus on the tools needed to find new employment opportunities.

    We assist VETS in the transition from the military to corporate America. Our team provides the education and resources to maximize military experience for use in the private sector. We partner with career fairs, on line education to develop an action plan to achieve a career change.

    We provide a free day of interactive, engaging and constructive education sessions the day before a job fair and a summary of the session the day of the job fair.

    We also create ‘mega-events’ that will also be offered at no charge to VETS showcasing motivational speakers that have a targeted message for returning VETS.


    Our team members are the architects of a different kind of educational engagement. We provide life-changing insights from leading achievement and business experts.

    Other creators
    See project

  • Aria Resort and Casino

    -

    One of the top resorts in the world. Forward thinking, innovative, and very customer oriented.

  • Case Study for Toyota: The Act of Asking Questions and Listening Leads to Significant Profit

    -

    The act of asking questions and listening to understand what people need and then giving it to them is the ‘secret sauce' to marketing and promotion success.

    Toyota wanted to increase used car sales. After lots of discussions with dealers, they learned that the most coveted and visual recognition of achievement was a Rolex Submariner.

    Unfortunately, Toyota did not have the budget to award. The Submariner is Rolex's
    most popular and iconic watch. Even women often wear…

    The act of asking questions and listening to understand what people need and then giving it to them is the ‘secret sauce' to marketing and promotion success.

    Toyota wanted to increase used car sales. After lots of discussions with dealers, they learned that the most coveted and visual recognition of achievement was a Rolex Submariner.

    Unfortunately, Toyota did not have the budget to award. The Submariner is Rolex's
    most popular and iconic watch. Even women often wear them.

    Although the price range for Submariners is enormous, it can generally be agreed upon
    that brand-new, stainless steel, Rolex Submariner, costs $7,500 for the standard version and $8,550 for the reference with the date complication.

    With a budget of $100,000 and 1,200 dealers, it meant less than 10% could win.

    After talking to dozens of salesperson, we found the answer.

    Our solution?
    We bought gently used Submariners for less than 50% of retail. Used watches for Used Car salespersons. That gave us a high tag line and delivered 257% over Toyota's sales expectations.

    That permitted us to make a more significant profit and deliver exceptional results for
    Toyota. Shift Happens!® if you listen!

  • Casino Case Study (One of the Largest in the Country): Revising Player Loyalty Programs, Policies & Procedures for Big Profits

    -

    No matter how successful a company is, it won’t continue to successfully deal with change unless it builds flexible and entrepreneurial policies and procedures.

    We were engaged in increasing player loyalty for one of the largest casinos on the east coast. What we quickly learned was that their bureaucracy was the enemy of change.

    As the largest casino in the US, they had layered hierarchies with ridged chains of command and a 'not invented here' mindset.

    Run by a…

    No matter how successful a company is, it won’t continue to successfully deal with change unless it builds flexible and entrepreneurial policies and procedures.

    We were engaged in increasing player loyalty for one of the largest casinos on the east coast. What we quickly learned was that their bureaucracy was the enemy of change.

    As the largest casino in the US, they had layered hierarchies with ridged chains of command and a 'not invented here' mindset.

    Run by a committee of tribal members had a history of guessing what they needed. With over $850M
    in annual revenue they became too large to see the small picture.

    We revised their player loyalty program by asking the 'high rollers' what they wanted. It sounds simple, but no one had asked them what they wanted.

    For instance, they had a Bingo room that charged $500 for each player or about $5M in weekly revenue. They paid out $2.5M weekly, so the net was about $2M+ after expenses. Management did not like the "bingo babes" because they played and left. So they closed the room. After a renovation, it became a poker room and never achieved the same level of profit contribution.

    It’s not what you think but how you think that ensures that Shift Happens!®

Honors & Awards

  • Certified Presentation Trainer

    International Platform Association

    Certified Trainer to educate individuals and organizations how to become more influential presenters. Now training others to use the materials and deliver workshops and seminars to becoming more persuasive presenters.

  • Certified Speaking Professional

    National Speakers Association

    Conferred by the National Speakers Association, the CSP is the speaking profession’s international measure of professional platform competence.

    About 12 percent of the 5,000 + speakers worldwide, who belong to the 13 member associations of the Global Speakers Federation, currently hold this professional designation.

  • Platform Certified Speaker

    Platform Association

    1st person awarded this certification from the oldest speaker association in the US. In 1997 I was awared the Silver Bowl and now this great honor for PCS.

  • Top Innovator of the Last Century

    Incentive Magazine

    Names one of six Top Innovators in the last century by Incentive Magazine
    Michael Dell, Sergei Brin, Larry Page, Mark Burnett, James Feldman, Joe Trippi,

  • SITE Crystal Award Winner (2)

    Society of Incentive Travel Excellence

    "The highest honor in the incentive travel industry, the SITE Crystal Awards recognize creative, practical, and truly memorable incentive programs that keep employees engaged and drive business. Winners represent excellence in their profession and offer an example of inspirational experiences and business results."

  • International Platform Association Silver Bowl Award

    International Platform Association

    For much of the 20th Century IPA Silver Bowl awards have recognized a rich, diverse galaxy of political leaders, journalists, authors, performers, business leaders, etc.who have made significant contributions to the intellectual life of America. Winners include Henry Kissinger, John F. Kennedy, Malcolm S. Forbes, George Gallup Jr., Larry King, Isaac Asimov and James Feldman.

  • Who's Who listed annually since 1983

    Marquis Who's Who

  • Eastman Kodak awards for outstanding photography

    -

    Chief photographer for newspaper and yearbook. I also worked as lead photographer for both local newspapers, published in Time, Newsweek, Life, and other major books.

Languages

  • English

    Native or bilingual proficiency

  • Spanish

    Elementary proficiency

Organizations

  • CEO Roundtable Chicago

    Member

    - Present

    CEO Roundtable is a membership-style organization serving 100+ "C-Suite" / Sr. Executive business leaders and the 150+ companies they represent.

  • National Speakers Association

    Co-Chair

    - Present

    ✔ Co-Chair Western Workshop Founded in 1973 by Cavett Robert, CSP, CPAE, NSA has the comprehensive resources, cutting-edge tools, insightful education and productive events that speakers need to develop their brands and grow their businesses. NSA’s members include experts in a variety of industries and disciplines, who reach audiences as speakers, trainers, educators, humorists, motivators, consultants, authors and more.

  • A Safe Haven

    Advisory Board

    -

    Co-chairman of the 5k Race to end homelessness 2015

  • PAWS [Pets are Worth Saving]

    Advisory Board

    -

    Co-Chairman Las Vegas Night Fund Raiser

  • Rotary One (Chicago)

    Member

    -

    The Rotary movement began right here in Chicago, in 1905, when a small group of businessmen formed a charitable organization dedicated to serving their community and fostering fellowship among members of the professional community.

  • Direct Selling Association

    Board of Directors

    -

    DSA is the national trade association for companies that manufacture and distribute goods and services sold directly to consumers.

  • Foxwood's Casino & Resort Retail

    Advisory Committee

    -

  • Incentive Marketing Association

    Several Internal Positions Held

    -

    ✔ VP Education ✔ VP Industry Liaison ✔ President Award Recipient ✔ Founder Individual Incentive Committee ✔ Co-Chair Founder of Gift Certificate Committee

  • Society of Incentive and Travel Executives

    Vice President

    -

    ✔ Winner of Two Crystal Awards ✔ VP of Education ✔ VP of Communication ✔ Prolific speaker for SITE with international presentations

  • Y-ME Breast Cancer Organization for Women

    Co-Founder & Chairman

    -

    ✔ CoFounder Mothers Day Race ✔ Chairman Mothers Day March on Washington ✔ CoFounder Men’s Advisory Board

  • Meeting Planners International

    Member

    -

    Meeting Professionals International (MPI) is the largest meeting and event industry association worldwide. Founded in 1972, MPI provides innovative and relevant education, networking opportunities and business exchanges, and acts as a prominent voice for the promotion and growth of the industry.

  • Incentive Research Foundation

    Board of Directors

    -

    The Incentive Research Foundation (IRF), a private not-for-profit foundation, funds research studies and develops products serving all segments of the global incentive industry. The Foundation focuses its initiatives on pragmatic research highlighting the premise and the power of incentive and motivational programs.

  • Northeastern Illinois University

    Adjunct Professor

    -

    Voted as the Best Adjunct Professor Northeastern Illinois

  • University of Chicago Cancer Research

    Trustee

    -

    The University of Chicago Cancer Research Foundation is a not-for-profit organization, founded by Maurice Goldblatt in the 1940s, to support basic and clinical research programs related to the treatment and prevention of cancer at the University of Chicago Medicine Comprehensive Cancer Center.

  • Roosevelt University

    Visiting Professor of Innovation and Hospitality Management

    After 5 years of providing classroom insights to create innovative solutions for the hospitality and gaming students at Roosevelt I have been awarded a professorship.

Recommendations received

78 people have recommended James D.

Join now to view

More activity by James D.

View James D.’s full profile

  • See who you know in common
  • Get introduced
  • Contact James D. directly
Join to view full profile

Other similar profiles

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More

Add new skills with these courses

See all courses