James C Wiberly

Did you hear? With the new Data Cloud Starter Bundle, Salesforce Professional Services helps you build a prototype for your specific use case! Realize value quickly and deploy the full power of Data Cloud with help from Salesforce experts. Learn more.

3

Get Started: #Salesforce Data Cloud: Prepare for Implementation This quick video covers five tips to help you prepare to start your Salesforce Data Cloud implementation. 1. Review Data Cloud Setup Guide 2. Don't Go It Alone 3. Internal Alignments Are Key 4. Plan for Data Dependencies 5. Define Your Plan for the Unified Profile #Data #CRM #Cloud #AI https://lnkd.in/gFrkWxV3

9

Salesforce's Sales and Service Clouds has some new features and capabilities: The updates to Sales Cloud aim to help enterprises make sales calls more productive and include a generative AI enhancement to Einstein Conversation Insights, Sales Signals, and Einstein Copilot for Sales Actions. Salesforce is shipping an AI training model inside the Service Cloud. This can identify common issues based on current asset data and service history of similar assets and predict when an asset will fail, and why. Salesforce is also adding the ability to automate the management of assets remotely. https://lnkd.in/e7XJrWsb #salesforcepartner #salescloud #servicecloud

4

Salesforce introduces new capabilities to assist field service organizations in proactively managing and maintaining the lifecycle of their physical assets, from purchasing through service. By leveraging real-time data and intelligence, including remote access from the field, along with AI models predicting potential failures, companies can minimize unplanned repairs, extend asset lifespan for sustainability, and uncover additional revenue opportunities such as end-of-life upsells. Learn more: [Link to Salesforce announcement] #FieldService #AssetManagement #Salesforce

1

Ready to transform your customer experiences with data and AI? Join a Salesforce Professional Services webinar on June 5th to uncover 4 use cases to elevate your customer relationships. Hear from Salesforce's data experts—Erez Akiva and Jake Koeneman—and discover strategies to boost productivity, customer satisfaction, conversion rates, and more.

7

Zero-Trust Your Way to Stronger Customer Relationships. On my blog writeup on Salesforce Architects Medium Publication - See how MuleSoft helps build a secure foundation for your integration strategy. https://lnkd.in/gXN2gnRY

2

Among CIOs, there has been growing pressure on @Salesforce spending. Can SFDC relieve the pressure with #AI? There are options. Salesforce hits software sales slump, bets on AI adoption to boost business. https://avoa.co/3V6zaIf #CIO #GenAI #CX #CRM #CMO

8

4 Comments

Positive customer experiences are 🔑 to every great business! This is one of the *best* examples of how ServiceNow customers #PutAIToWork to better help their customers. http://spr.ly/6046bTq5M

2

At 15+ years, the Salesforce-Five9 collaboration is one of the longest-standing in CCaaS. 🤝 This deeper integration with Salesforce Einstein offers a new level of choice for customers who are looking for AI capabilities that best match their needs and existing technology investments. Learn more: #PartnerPowered #CCWVegas #CustomerContactWeek #Five9

2

1 Comment

Data is at the center of a successful business. The data that runs your operations plays a strategic role in planning and business performance. When Fit Foods needed to buckle down and streamline operations for a deeper view of their data, they chose Salesforce Manufacturing Cloud. Their new forecasting, business analytics, and product planning capabilities enabled them to abandon manual processes and gain forecasting and business analytics capabilities that will help them anticipate and respond to market changes, stay competitive, and achieve long-term success. Read the details in our latest case study: https://lnkd.in/gxsPfhc6 #ManufacturingCloud #CustomerSuccess #OSFDigital #SalesforceManufacturingCloud

4

Salesforce is a game-changer when it comes to elevating customer experience, streamlining your business and boosting profitability. Identifying the right skills, and where to source them, is key for any Exec starting a transformation journey or adopting the Salesforce platform.

4

Join this session with Floyd to is Friday May 17th at 9am EST to learn more about the latest features in Redwood for HCM.

2

Omnichannel and composability within the product to cash process to drive growth, speed, scale and productivity. Revenue Lifecycle Management is turning heads and making businesses rethink their product to cash process to get Sales, IT, Legal, Finance working together on one single platform.

3

Get the scoop on top news from Salesforce's World Tour NYC including: ✅ #DataCloud offerings to unlock trusted business and customer data ✅ The new Zero Copy Partner Network which makes connecting data outside Salesforce even easier ✅ General availability of Einstein Copilot and new Copilot actions Watch here #SalesforceTour

1

CX Dive does an in-depth look at how Pega uses its own Pega GenAI Knowledge Buddy to realize a 65% reduction in support tickets. https://pe.ga/3z9gi3S

1