“Through my years at Caesars Palace I witnessed first hand at employee moral grow and jobs being done more efficiently through the managing skills of Hina. Not only has Hina showed me on a professional level of ways to advance in my career but also on a personal level far exceeding what a normal manager would do. These are two of many reasons why I recommend Hina Reed as a professional colleague.”
About
I am an executive leader with over 20 years of experience in the gaming industry…
Contributions
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Here's how you can successfully promote your products or services to your target customers.
I agree. However, sometimes the data gives you the technical side needed. But it does not replace the old fashion in person, face to face, contact with them. Get to know your customers. Their likes, their dislikes, retiree’s? Big/small family? Do they live in one area vs multiple places? Are they snow birds? If they RV then gifts that fit in their RV works perfectly.
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What do you do if your team's communication is not effective in a hospitality management role?
In my experience of opening casinos throughout the nation and internationally, communication is a major factor. However, it is so important that the TRAINER has experience in the subject he/she is training. True life experiences and providing real examples resonates with the team members. Open communication with the executives is critical. Listen to your team…they know first hand because they deal with the customers on a daily basis. Watch/observe them and vice versa. Let them see you interact, respond to questions, concerns, and resolve. Let them see you interact asking how the customer feels, etc. actions speaks volumes
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What do you do if your team's communication is not effective in a hospitality management role?
In my experience of opening casinos throughout the nation and internationally, communication is a major factor. However, it is so important that the TRAINER has experience in the subject he/she is training. True life experiences and providing real examples resonates with the team members. Open communication with the executives is critical. Listen to your team…they know first hand because they deal with the customers on a daily basis. Watch/observe them and vice versa. Let them see you interact, respond to questions, concerns, and resolve. Let them see you interact asking how the customer feels, etc. actions speaks volumes
Activity
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Proud of you Gaby Espino! It’s a big ocean out there that needs exploring. Glad you’re on team USA!
Proud of you Gaby Espino! It’s a big ocean out there that needs exploring. Glad you’re on team USA!
Liked by Hina Reed
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I remember being asked to help with the training at MGM Grand Detroit. I was excited and couldn't wait. My schedule to train was swing and grave…
I remember being asked to help with the training at MGM Grand Detroit. I was excited and couldn't wait. My schedule to train was swing and grave…
Shared by Hina Reed
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Another one of our new account executives that is kick starting our slot business in Northern California, Lake Tahoe and Southern Nevada. Look out…
Another one of our new account executives that is kick starting our slot business in Northern California, Lake Tahoe and Southern Nevada. Look out…
Liked by Hina Reed
Experience & Education
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Concept:3 Las Vegas
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Shakopee Mdewakanton Sioux Community (SMSC) Chairman Cole Miller's acceptance speech for the Leader of Today Award. #triballeadershipconference…
Shakopee Mdewakanton Sioux Community (SMSC) Chairman Cole Miller's acceptance speech for the Leader of Today Award. #triballeadershipconference…
Liked by Hina Reed
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