Hillary Holmes

Ready for your next lesson in GLV 101? 🍎✏️ Learn how brands are opting for restaurant loyalty programs based on guest lifetime value instead of transactional discounts 💰 Download our new ebook for GLV strategies and case studies: https://bit.ly/49TcDEb

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When you hire, promote, and train with a focus on soft skills, your restaurants will thrive. Our CEO, Carrie Luxem, firmly believes in this principle, which led her to write "Soft Skills Playbook." If you are a restaurant leader looking to enhance skills such as communication, problem-solving, relationship building, and conflict resolution, or if you want to become a better employee, friend, partner, or person, this book is for you! "Soft Skills Playbook" is available on Amazon. For bulk pricing, send us a private message or comment below for more information. If you have read Carrie’s book, we would love it if you could head over to Amazon and leave an honest review. 🙏🏻 #leadership #softskillsmatter #restaurants #personalsuccess

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Are you struggling with rising labor costs and the challenge of keeping your restaurant fully staffed?    Taco Mac Restaurant Group found the perfect solution by partnering with BOHA! Their 27-unit sports bar chain revolutionized operations with digitized food labeling. Curious how they did it? Read the case study to see how BOHA! can transform your kitchen by clicking the link below⤵️ https://lnkd.in/gjyaZ6sj #BOHA! #TransAct #foodservice #foodsafety

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Starting a new restaurant adventure? Don’t miss the golden tip from our Director of Partnerships, Kelsey! Get ready to take notes—this advice could be the game-changer you need! 🌟 #RestaurantTips #RestaurantAdvice #RestaurantSuccess

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🔹 Question of the Day 🔹 What's the most important trait for a QSR leader? 1. **Adaptability** - The ability to swiftly navigate changes and challenges in a fast-paced environment. 2. **Empathy** - Understanding and connecting with team members to foster a positive work culture. We want to hear from you! Comment below with your thoughts or vote for your choice by liking this post. Let's spark a conversation and learn from each other's experiences in the QSR industry. #QSRLeadership #LeadershipTraits #Adaptability #Empathy #LeadershipDevelopment #QuickServiceRestaurants #EngageWithUs

Are you making the most of your restaurant's data? From intentional menu design to cost reduction strategies, we dive into the benefits of embracing analytics. 📊🍽️ https://hubs.li/Q02ySyjg0

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Episode 11 of Restaurant Rocket Fuel is here! Dive into easy-to-implement #restaurant marketing tactics with expert insights from Chowly CEO, Sterling Douglass. Whether you're a seasoned pro or just starting, this episode has something for everyone. Learn how to boost your restaurant's visibility and attract more customers with simple, effective strategies. Don't miss out on these valuable tips! 🎧 Listen to this episode and explore many more on our Podcast page for a treasure trove of industry insights: https://bit.ly/3VVCDK2

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"I think we're really lucky at Toast to be in an industry that's centered around hospitality. Our mission is grounded in our customers and our community. Our mission is to help the restaurant community delight their guests, do what they love, and thrive, which is a really cool mission if you think about it because it's centered around two levels of hospitality or two levels of customer-centricity: the restaurants' customer-centricity to their guest and then to the restaurant." Jehad Affoneh, Toast's Chief Design Officer, recently spoke with The Optimal Path podcast about what it means to be a customer-centric company. Hear more: https://lnkd.in/egbBpykM #WeAreToasters

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Employee Engagement: moving beyond boring  Are your employees truly engaged or just going through the motions? 🤔 Recent success story from a 225 location restaurant franchise proves that consistent, engaging, and interactive training could be a game-changer. By implementing a unique learning management system, they not only saw a 15% boost in employee engagement but also reduced training costs 📈💰 - all while ensuring consistency across their multiple franchises. This raises important questions: Is your employee engagement strategy interactive enough? Does it promote real-time communication and feedback?🗣️ Let Communic8 help unravel your lingering doubts and guide you in optimising your engagement strategy. Don't hesitate to reach out for insider tips and insights. 🤗 #HR #EmployeeEngagement #Communic8

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Chipotle’s Customer-Centric Quest: Spice Up Your Experience! Discover how Chipotle’s innovative approach to customer-centricity has reshaped the restaurant experience. Join Jon Greenlee, VP Sales & Marketing at Sparkfly, and Jason Scoggins, Sr. Director of Customer Activation at Chipotle Mexican Grill, on Day 1 of our Digital Transformation in Fast Casual and QSR Summit, as they dive into this indispensable aspect of QSR brand growth. In their session, Jon and Jason will be discussing: 🌐 Seamless Integration Across Platforms: How Chipotle has masterfully integrated its digital platforms to create a smooth, user-friendly customer experience. 🏅 Customized Loyalty Programs: Tailored loyalty programs that are boosting customer retention and satisfaction. 📊 Data-Driven Segmentation: Data-driven strategies that are enabling Chipotle to segment and target their customers more effectively. 💳 Impact of Contactless Payment: The transformative impact of contactless payment solutions on the customer experience. Sparkfly’s technology and expertise play a pivotal role in Chipotle’s customer-centric journey. Their innovative solutions facilitate seamless digital integration, effective loyalty programs, and insightful data analytics, enhancing every customer touchpoint. Don't miss out on this opportunity to gain valuable insights and strategies to redefine customer experience in the digital age. Digital Transformation in Fast Casual & QSR Summit 📅 June 11 - 12, 2024 📍 Chicago, IL 🌎 http://www.qsrsummit.com #QSR #fastcasual #digitaltransformation #customerexperience #Chipotle #Sparkfly #qsrsummit

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Running a restaurant isn’t easy and its getting more difficult over time. Sometimes you need guidance from a mentor or a trusted advisor. If you are looking for a restaurant advisor in Atlanta, here are a few things to know to get the most out of the relationship. There are 3 types of restaurants: • Those in crisis • Those who are satisfied • Those who want to grow It is essential to know which one you are. terra alma talks about these 3 types: https://lnkd.in/eVJdiUyb #RestaurantAdvisor #RestaurantOperations #RestaurantGrowth

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Major QSR's are falling behind their competitors. Staying ahead of the curve is a tall task for QSR's. In an ever-evolving market, businesses are constantly striving to revolutionize dining and provide their customers with an efficient, engaging, and convenient ordering process. Digital drive-thru menu boards are a game-changing advancement that is transforming the industry. Not only do they enhance the customer experience, but they also streamline operations for businesses. From displaying the order price to featuring specialty products with eye-catching movement, digital drive-thru menu boards are a significant improvement over traditional menu boards. * * * Learn more about digital drive-thru menu boards at the link below: https://hubs.la/Q02tPQ2g0 #menuboard #QSR #Digitalsignage

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👀 Sneak Peek 👀 Our new ebook just dropped! Top restaurants like First Watch Restaurants are already prioritizing guest lifetime value to drive profitable acquisition, retention, and growth 📈 Get ahead of the trend. Be among the first to download the ebook: https://bit.ly/49TcDEb

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Remember the headlines when Wendy's introduced dynamic pricing? The concept wasn't new but sparked conversations about its role in the QSR space. Why? Customers got cranky about restaurants increasing prices—but that’s because they saw only a single facet of the practice, and not the full value of strategic pricing in exchange for other value like time savings or convenience. Here's a short clip of these and other coveted insights from The Fast Casual | #QSRSUMMIT conference we attended in June. So if you missed it, you can tap open our blog and get the most meaningful lessons from emerging QSR brands that we found inspiring and actionable for digital solutions in the space - including, the sometimes controversial subject of dynamic pricing. Have a listen and read on! https://lnkd.in/eWUjJnac Amanda Starr Beth Warren Rodrick Glass Jason Adams Dayna Shedd Kristin Roubie Kyle Auffray Jordan Orlick Andrea Varrone David Schultz Kris{ten} Estes, PMP Jason Donnini Bart Massey Alan Brawn Lee Summers Steve Cushing #digitalsignagefederation #digitalsignagesolutions #CMSsolutions #QSRtechstack

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Do restaurant leaders need to have a specific type of personality? We explore this on our podcast with Ricky Richardson, CEO of Eggs Up Grill, who has figured out the balance between passion and authenticity. The former President of TGI Fridays said: "It is important, though, to realize, particularly in a leadership role, whether that's a leadership of a shift or leadership of a restaurant or leadership of a brand, that you've got to show the passion, express the passion, because people connect emotionally. The strongest connections come with a very clear and positive emotional component there." As the nice guy he is, Ricky gave several shoutouts to other players in the space like Toast, Bikky, Chipotle Mexican Grill, and Mesero Restaurant Group. For more, link in the comments! #giveanovation #podcast #restaurantpodcast

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To learn more about leading with authenticity, check out the most recent episode of the Give an Ovation podcast where our our CEO, Ricky Richardson was invited to be a guest.

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📈 🌮 Curious what’s trending in the restaurant industry? Check out our free 2024 state of the restaurant industry report to explore the findings from our surveys that showcase how the industry has transformed this past year.  https://bit.ly/49inV4z

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🔥 Are traditional restaurant loyalty apps becoming obsolete? The industry chatter says yes, as many find these apps don't deliver the expected returns. Plus, do consumers even want another app? 📲 💡 It's time to rethink our approach. Instead of standalone apps, the future is hybrid, decoupled systems. This method doesn't just patch systems together—it fully integrates them for a seamless, efficient digital experience. Updates made in one place proliferate across your entire ecosystem, saving costs and simplifying maintenance. 🚀 Giants like Burger King, Netflix, and Starbucks are already reaping the benefits of this tech approach. It’s not just for the big players; it’s attainable for ambitious, multi-unit restaurant brands aiming to innovate and save. 🏗️ Checkout the video and if you want to dig deeper, read the full article linked in the comments. #RestaurantTech #DigitalInnovation #LoyaltyPrograms #BusinessStrategy

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Quick-service restaurants (QSRs) are popular in the U.S.—the industry exceeded $349B in value in 2023! 🍔🍟 Competition is high, and QSRs are implementing marketing strategies that combine with loyalty programs to encourage customers to sign up and earn rewards or get special deals. Check out seven examples that win and retain customers. https://bit.ly/3RyvwG0 #QSR #CustomerLoyalty #marketing

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