Prof Dr Haluk Demirkan, PhD PMP

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Multi-faceted Distinguished Applied Research Scientist and Digital Product Leader with…

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Licenses & Certifications

Volunteer Experience

  • LF AI & Data Foundation Graphic

    AI & ML Scientist: Applied Research Science & Practice

    LF AI & Data Foundation

    - Present 4 years

    Science and Technology

    The LF AI & Data is a project of The Linux Foundation that supports open source innovation in artificial intelligence, machine learning, deep learning and data open source projects.
    Some of the projects that I am collaborating are:
    -development of framework for Generative AI Commons (https://lfaidata.foundation/projects/generative-ai-commons/) (former trusted AI (https://lfaidata.foundation/projects/trusted-ai/))
    -adaptive learning education program & curriculum design for adaptive…

    The LF AI & Data is a project of The Linux Foundation that supports open source innovation in artificial intelligence, machine learning, deep learning and data open source projects.
    Some of the projects that I am collaborating are:
    -development of framework for Generative AI Commons (https://lfaidata.foundation/projects/generative-ai-commons/) (former trusted AI (https://lfaidata.foundation/projects/trusted-ai/))
    -adaptive learning education program & curriculum design for adaptive trusted-AI (e.g. trustworthy AI, responsible AI)
    -OpenDS4All project - open source data science, machine learning and deep learning education content (https://lfaidata.foundation/projects/opends4all/)

  • CHI Graphic

    Chief Research Scientist & Strategic & Tactical Data Analytics Advisory Services

    CHI

    - 2 years

    Science and Technology

    I have been collaborating with CHI Franciscan Health (Common Spirit Health Systems) for the following programs & projects to improve health services, and use resources efficiently & effectively.
    - CHI Franciscan Mission Control (with GE Health)
    - Virtual Hospital Operations
    - Optimization of surgery scheduling
    - Hospital Census Data Analytics
    - Covid19 predictions for efficient & effective resource management
    - Process automation for remote health services

  • International Society of Service Innovation Professionals (ISSIP) Graphic

    Co-founder, Elected Board of Director & Chief Research Scientist

    International Society of Service Innovation Professionals (ISSIP)

    - Present 11 years 9 months

    Science and Technology

    (http://www.issip.org/), a non-profit organization co-founded by IBM, Cisco & HP to promote human-centered “smart technology” services for value & outcome.
    In addition to leading ISSIP's "research science" and "digital badging" programs, I provide advise on
    - Establish the organization’s vision, mission, and purpose
    - Hire, monitor, and evaluate the chief executive
    - Provide proper financial oversight
    - Ensure the organization has adequate resources
    - Create a strategic plan…

    (http://www.issip.org/), a non-profit organization co-founded by IBM, Cisco & HP to promote human-centered “smart technology” services for value & outcome.
    In addition to leading ISSIP's "research science" and "digital badging" programs, I provide advise on
    - Establish the organization’s vision, mission, and purpose
    - Hire, monitor, and evaluate the chief executive
    - Provide proper financial oversight
    - Ensure the organization has adequate resources
    - Create a strategic plan and ensure that it’s followed
    - Ensure legal compliance and ethical integrity
    - Manage resources responsibly
    - Recruit and orient new board members and assess board performance
    - Enhance the organization’s public standing
    - Strengthen the organization’s programs and service

  • CoMotion at University of Washington Graphic

    Mentor for I-Corp Incubator Advisory Program

    CoMotion at University of Washington

    - Present 5 years

    Science and Technology

    Providing education, advise and advisory services to technology startups

  • Global Innovation Exchange (GIX) Graphic

    Mentor for Technology Innovation Program

    Global Innovation Exchange (GIX)

    - Present 5 years

    Science and Technology

  • Sound Credit Union CUSO – Sound Financial Group Inc. Graphic

    Elected Board of Director

    Sound Credit Union CUSO – Sound Financial Group Inc.

    - Present 4 years

    Science and Technology

    Technology Startup Experience

    This CUSO designs and develops technology-enabled fintech solutions that are being used by other credit unions. Some of the current digital solution projects are: data/analytics for financial reporting; secured online transactions, financial digital products, payment processing services, and others.

    As an elected member of board of directors, I provide guidelines for strategic direction for solution design, product development and technology…

    Technology Startup Experience

    This CUSO designs and develops technology-enabled fintech solutions that are being used by other credit unions. Some of the current digital solution projects are: data/analytics for financial reporting; secured online transactions, financial digital products, payment processing services, and others.

    As an elected member of board of directors, I provide guidelines for strategic direction for solution design, product development and technology integration.

  • Sound Credit Union Graphic

    Elected Board of Director

    Sound Credit Union

    - Present 7 years 1 month

    Science and Technology

    As an elected member of board of directors, I provide guidelines for strategic direction of the credit union in context of financial digital products, digital marketing, digital solution and cyber security.
    https://www.soundcu.com/
    as of 20202-03-31, total assets of SCU is ~$2B (http://www.ibanknet.com/scripts/callreports/getbank.aspx?ibnid=usa_248473)

  • Hawaii International Conference on System Sciences, HICSS Graphic

    Track Co-Chair: Decision Analytics & Service Science

    Hawaii International Conference on System Sciences, HICSS

    - Present 12 years 7 months

    Science and Technology

    https://hicss.hawaii.edu/tracks-55/decision-analytics-and-service-science/
    http://www.hicss.org/
    Leading research strategy, agenda & sessions. Growed from 15 research sessions to 30 since 2013. Received 200+ scientific research about artificial intelligence, analytics, machine learning, quantum, service science and augmentation.

    sample list of minitracks are
    • Machine Learning and Predictive Analytics in Accounting, Finance, and Management
    • Accountability, Evaluation, and…

    https://hicss.hawaii.edu/tracks-55/decision-analytics-and-service-science/
    http://www.hicss.org/
    Leading research strategy, agenda & sessions. Growed from 15 research sessions to 30 since 2013. Received 200+ scientific research about artificial intelligence, analytics, machine learning, quantum, service science and augmentation.

    sample list of minitracks are
    • Machine Learning and Predictive Analytics in Accounting, Finance, and Management
    • Accountability, Evaluation, and Obscurity of AI Algorithms
    • Big Data and Analytics: Pathways to Maturity
    • Data, Text and Web Mining for Business Analytics
    • Decision Analytics, Machine Learning, and Field Experimentation for Defense and Emergency Response
    • Case Studies of Artificial Intelligence, Business Intelligence, Analytics Technologies for Industry Platforms
    • Learning Analytics
    • Personal Data: Analytics and Management
    • Education, Research and Application of Quantum Computing
    • Service Analytics
    • Service Science
    • Smart Mobility Ecosystems and Services
    • Smart Service Systems with Analytics and Open Tech Artificial Intelligence
    • Soft Computing: Theory Innovations and Problem Solving Benefits
    • Intelligent Decision Support for Logistics and Supply Chain Management
    • Social Robots - Robotics and Toy Computing
    • Mixed, Augmented and Virtual Reality: Services and Applications
    • Interactive Visual Analytics and Visualization for Decision Making
    • Explainable Artificial Intelligence

  • Business Expert Press Graphic

    Co-founder & Editor of a Book Collection: Collaborative Intelligence: People, AI the Future of Work

    Business Expert Press

    - Present 5 years

    Education

    Co-founder & Editor of a Book Collection Collaborative Intelligence: People, AI, and the Future of Work in Business Expert Press (with Jim Spohrer, Director, IBM Almaden)
    https://www.businessexpertpress.com/product-category/collaborative-intelligence/

  • Business Expert Press Graphic

    Co-founder & Editor of a Book Collection Service Systems & Innovations in Business and Society

    Business Expert Press

    - Present 13 years

    Science and Technology

    Co-founder & Editor of a Book Collection Service Systems & Innovations in Business and Society in Business Expert Press (with Jim Spohrer, Director, IBM Almaden)
    https://www.businessexpertpress.com/product-category/service-systems-and-innovations-in-business-and-society/

  • Serving as an International Advisory Board Member

    Global Text Project

    - 13 years

    Education

    “Mass education has created tremendous opportunities and wealth for people in developed countries. It has enabled many to escape poverty, albeit a level of poverty that is not comparable to that of many in the developing nations. Mass education for the developing world is dependent among other things on finding low costs means of delivering free quality content to many. We believe we have the means for developing the necessary content and seek support to start an endeavor that can engage many…

    “Mass education has created tremendous opportunities and wealth for people in developed countries. It has enabled many to escape poverty, albeit a level of poverty that is not comparable to that of many in the developing nations. Mass education for the developing world is dependent among other things on finding low costs means of delivering free quality content to many. We believe we have the means for developing the necessary content and seek support to start an endeavor that can engage many for the benefit of many more.”

    It is comprised primarily of academics in developing and emerging economies.

    I advise on required textbooks and their content for Turkish speaking countries.

  • Advisory Board Member

    Teradata University for Academics

    - 12 years

    Education

    - Lead the effort for MicroStrategy Business Intelligence, Analytics & Mobile Solutions
    - Provide strategic, tactical & operational guidelines for the implementation of BI and BA solutions
    - Coordinate the development of pedagogical & curriculum materials in the areas of business-, cloud-, social- and mobile-intelligence.

Publications

  • The Future of Work: How Artificial Intelligence Can Augment Human Capabilities

    Business Expert Press

    Jobs, and nature of work as we know it, are changing rapidly. Disruptive changes to work behaviors and business models will have a profound impact on the nature of work and worker. In this book, experts from industry and academia explore how innovative companies are leveraging arti? Artificial intelligence and intelligent tools to enhance and augment human worker rather than replace it.

    Other authors
    See publication

  • Dijital donusumde buyuk verinin yeri

    Chief Digital Officer Turkey

    Hayatımızda çok hızlı moda haline gelen kavramlar, çok da hızlı balonlaşabiliyor. Büyük veri kavramı da tüm kritikliğine ve derinliğine rağmen benzer bir potansiyele sahip. Oysa özellikle bazı sektörler ve şirketler için büyük veri bir kurtuluş yolu bile olabilir. Tabii tersi de geçerli!
    Uyusun da büyüsün bizim veri denildiginde veri büyümediği gibi, uyuyor olmasının da getirdigi büyük bir fırsat maliyeti var. Bu yazida hem büyük verinin neden dijital dönüşümün en önemli parçalarından biri…

    Hayatımızda çok hızlı moda haline gelen kavramlar, çok da hızlı balonlaşabiliyor. Büyük veri kavramı da tüm kritikliğine ve derinliğine rağmen benzer bir potansiyele sahip. Oysa özellikle bazı sektörler ve şirketler için büyük veri bir kurtuluş yolu bile olabilir. Tabii tersi de geçerli!
    Uyusun da büyüsün bizim veri denildiginde veri büyümediği gibi, uyuyor olmasının da getirdigi büyük bir fırsat maliyeti var. Bu yazida hem büyük verinin neden dijital dönüşümün en önemli parçalarından biri olduğunu anlatiyoruz, hem de olabildiğince farklı sektörlerden gerçek hikayeleri ve başarıyı getiren faktörleri paylasiyoruz.

    Dijital Dönüşüm bizi nasil daha üretken hale getirecek?

    Hem özel, hem de iş hayatımızda giderek daha fazla yer alan dijital teknolojiler ve onları kullanma yollarımız iş dünyasının ezberlerini değiştiriyor ve değiştirmeye de devam edecek. Bu anlamda dijital dönüşümün tanımını, bu dijital teknolojilerdeki değişimleri, firsatları ve topluma olan etkilerini gözeterek tüm iş aktivitelerini, süreçleri, yetkinlikleri ve modelleri derinlemesine dönüştürmek olarak ifade edebiliriz.

    Other authors
    See publication

  • Dijital dönüşüm ve stratejik inovasyon için doğru zaman

    Harvard Business Review Türkiye

    Dünyanın inovasyon bakış açısı değişiyor. İnternet, sosyal medya, mobil cihazlar, sürekli bilgi toplayan ve yayan sensörler, giyilebilir bilgisayarlar ve daha birçok teknolojik yenilik iş modellerini değiştiriyor. Dijital ekonomi ve inovasyon müşteri ve şirket arasındaki bağımlıkları algılayacak yeni teknikler, yeni yaklaşımlar, yeni konseptlere ihtiyaç duymaktadır.

    Other authors
    See publication

  • Why so many analytics projects fail? KEY CONSIDERATIONS FOR DEEP ANALYTICS ON BIG DATA FOR DEEP LEARNING

    http://www.analytics-magazine.org/ https://www.informs.org/

    Demirkan, H. and Dal, B. (2014) Why Do So Many Analytics Projects Still Fail? Key considerations for deep analytics on big data, learning and insights, INFORMS Analytics, 44-52, July-August.

    Other authors
    See publication

  • How to Thrive as IT Professionals in a Converging ICT World

    Cutter IT Journal

    Regardless of whether your goal is to innovate around a product, service, or business opportunity, you get good insights by having an observant and empathetic view of the world. You can't just stand in your own shoes; you've got to be able to stand in the shoes of others.

    Other authors
    See publication

  • Service Systems Implementation

    Springer Publishing

    A practical approach to industry-based discovery of service science and system advancements.

    Other authors
    See publication

  • The Science of Service Systems

    Springer Publishing

    This book focuses on research methods in service science and product service systems.

    Other authors
    See publication

Patents

  • Utility Application - SYSTEM AND METHOD OF FAULT DETECTION AND RECOVERY IN COMMERCIAL PROCESS FLOW

    Filed US 0050086568

    Pending Patent Application:
    The present invention relates in general to commercial processing systems and, more particularly, to a system and method of fault detection and recovery in a commercial process flow.

    Other inventors
    • Michael Goul
    • Arizona State University

Honors & Awards

  • 2021 University of Washington Tacoma Distinguished Research Award

    University of Washington Tacoma

    This award is being given to a faculty member who demonstrates outstanding research productivity, impact, leadership and mentorship.

  • IBM Faculty Award - IBM Research

    IBM Cognitive Systems Institute

    Recipient of IBM Faculty Award from IBM Cognitive Systems Institute. “Deep Analytics and Deep Learning: Leveraging Watson’s Deep Thinking and Smart Services for Personalized Recommendations”.

    http://www.research.ibm.com/university/awards/faculty_innovation.shtml

    The IBM Faculty Awards is a competitive worldwide program intended to: foster collaboration between researchers at leading universities worldwide and those in IBM research, development and services organizations; and…

    Recipient of IBM Faculty Award from IBM Cognitive Systems Institute. “Deep Analytics and Deep Learning: Leveraging Watson’s Deep Thinking and Smart Services for Personalized Recommendations”.

    http://www.research.ibm.com/university/awards/faculty_innovation.shtml

    The IBM Faculty Awards is a competitive worldwide program intended to: foster collaboration between researchers at leading universities worldwide and those in IBM research, development and services organizations; and promote courseware and curriculum innovation to stimulate growth in disciplines and geographies that are strategic to IBM.

    Eligibility: To qualify for this internationally competitive award, the nominee must be a full-time professor at an accredited university that has a Ph.D. or MBA program in the nominee's field. Candidates must have an outstanding reputation for contributions in their field or, in the case of junior faculty, show unusual promise.

  • Top-100 Rankings of World-wide Information Systems Researchers

    Association for Information Systems sanctioned World-wide Research Rankings

    Ranked 5th (based on 2 premier IS journals JMIS & JAIS 2010-2013 publications records) and 41st (based on 4 premier IS journals: MISQ, ISR, JMIS & JAIS 2010-2013 publications records) in Top-100 Rankings of World-wide Researchers according to the Association for Information Systems sanctioned World-wide Research Rankings.

  • IEEE Computing Society as one of eight articles that is being featured in the Essence of ITPro 2012

    IEEE Computing Society

    Is selected by IEEE Computing Society as one of eight articles that will be featured in the Essence of ITPro 2012. “Soper, D. and Demirkan, H. "Revolution 2.0: How ICTs Impact Democracy and Corruption in Emerging Societies" the special issue of IEEE IT Professional on IT in Emerging Markets, 18-23, July/August 2012.”

  • Invited Panelist for Sponsored Research Program

    Hong Kong Special Administrative Region Government

    Invited Reviewer for the Theme-based Research Scheme of the Research Grants Council, Hong Kong Special Administrative Region Government to evaluate research proposals for topics of health, sustainability and strategic positioning for Hong Kong (budgeted HK$ 200 million).

  • Recipient of Center for Services Leadership Research Award

    Center for Services Leadership, Arizona State University

    Recipient of Center for Services Leadership Research Award (WP Carey School of Business, ASU) for a research proposal titled “Leveraging the Information Technology & Dynamic Capabilities for Adaptive Service Innovation”. The CSL Research Awards is a competitive program intended to foster research on service science & innovation that are strategic to CSL.

  • 2011 Best Article

    Journal of Service Research

    Is selected by the Journal of Service Research as the “2011 Best Article”. “ Ostrom, A.L., Bitner, M.J., Brown, S.W., Burkhard, K. A., Goul, M., Smith-Daniels, V., Demirkan, H., Rabinovich, E. (2010) “Moving Forward and Making a Difference: Research Priorities for the Science of Service,” Journal of Service Research, 13 (1), 4-36, February.

  • Department of Information Systems Research Award

    WP Carey School of Business, ASU

    Recipient of Department of Information Systems Research Award (WP Carey School of Business, ASU) for a research proposal titled “Understanding the Capabilities and Limitations of Adaptive Service Systems: Toward a Service-Oriented Information Systems with Customer Value Drivers”. The IS Research Awards is a competitive program intended to: foster research & education.

  • Is listed as the most cited article (2006-1010)

    Electronic Commerce Research and Applications Journal

    Is listed as the most cited article at the Electronic Commerce Research and Applications Journal during the past five years (2006-2010). “ Demirkan, H., Kauffman, R.J., Vayghan, J.A., Fill, H-G., Karagiannis, D. and Maglio, P.P., (2009) “Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade,” The Electronic Commerce Research and Applications Journal, 7 (4), 356-376, Jan.

  • The best teaching brief award (Honorable Mention)

    Decision Sciences Journal of Innovative Education

    Is selected by the Decision Sciences Journal of Innovative Education as the best teaching brief award (Honorable Mention) published in DSJIE during 2010-2011, and was presented at 2011 Decision Sciences Conference “Teaching with a Virtual Technology Lab: Promoting Effective Decision Making using Analytics as a Service by Gros, M., Goul, M. and Demirkan, H., Decision Sciences Journal of Innovative Education, 9 (1), 119-127, Jan.

  • Invited speaker

    Korea Institute for Industrial Economics and Trade

    Invited speaker by the Korea Institute for Industrial Economics and Trade (KIET) to speak about innovations in service industries at a conference in Seoul, Korea on Nov. 16. KIET, supported and administered by the Korean government is working closely with several government bodies, such as the Ministry of Strategy and Finance and the Ministry of Knowledge Economy, both of which presented at the KIET conference.

  • One of eight Essential Articles on Information Technology Understanding and Implementing Green IT

    IEEE Computing Society

    Is selected by IEEE Computing Society as one of eight Essential Articles on Information Technology Understanding and Implementing Green IT. “From Green Computing to Sustainable IT: Developing a Sustainable Service Orientation by R. Harmon, H. Demirkan, N. Auseklis, and M. Reinoso, Proc. of the 43rd Hawaii International Conference on System Sciences, 2010, pp. 1-10.”

  • Invited Panelist

    National Science Foundation

    Invited Panelist for the National Science Foundation to review and evaluate the healthcare process re-engineering research proposals for Service Enterprise Systems Program (in Manufacturing Enterprise Systems, Division of Civil, Mechanical and Manufacturing Innovation).

  • IBM Faculty Award

    IBM

    Recipient of IBM Faculty Award for a research proposal titled “Design Science for Self Service Systems” in Services Sciences Management and Engineering Discipline. The IBM Faculty Awards is a competitive worldwide program intended to: foster collaboration between researchers at leading universities worldwide and those in IBM research, development and services organizations; and promote courseware and curriculum innovation to stimulate growth in disciplines and geographies that are strategic to…

    Recipient of IBM Faculty Award for a research proposal titled “Design Science for Self Service Systems” in Services Sciences Management and Engineering Discipline. The IBM Faculty Awards is a competitive worldwide program intended to: foster collaboration between researchers at leading universities worldwide and those in IBM research, development and services organizations; and promote courseware and curriculum innovation to stimulate growth in disciplines and geographies that are strategic to IBM. Featured at the W.P. Carey School of Business’ Home Page as a Faculty Research in “Excellence” in November 2008.

  • Recipient of Project Management Institute Encouragement Award

    Project Management Institute

    Recipient of Project Management Institute Encouragement Award (Arizona State University Project Management Student Organization). This award is given to the volunteers and invited business partners for their dedication and support to the community.

  • Certificate of Appreciation (Honors Disciplinary Faculty)

    Barrett The Honors College, Arizona State University

    Certificate of Appreciation (Honors Disciplinary Faculty) from Barrett The Honors College, Arizona State University. The designation is awarded by Barrett the Honors College in recognition of the faculty’s outstanding performance and contributions to the honors students.

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