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Articles by Gerald
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Is Your Business Smart or Just Lucky? Evaluating Preparedness in the Face of Major Incidents
Is Your Business Smart or Just Lucky? Evaluating Preparedness in the Face of Major Incidents
By Gerald Hanks
Contributions
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You're facing a critical network downtime. How do you ensure effective communication with stakeholders?
When facing critical network downtime, promptly notify stakeholders using available means. Speed is crucial. Use emergency call trees and paging services to ensure efficient communication. Maintain an up-to-date offline contact list with phone numbers and alternative communication methods. Communicate the nature of the outage, expected downtime, and resolution steps clearly. Provide regular updates, even if there's no new information. Leverage secondary systems like social media or public announcements if primary systems fail. Document the process and conduct a debrief to improve future responses.
Experience & Education
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Verisk
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Volunteer Experience
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Emergency Communications Specialist
Utah County Sheriff's Communication Auxillary Team
- 8 years 1 month
Disaster and Humanitarian Relief
As a member of a fabulous group of volunteer radio operators and communication specialists, I have the opportunity to support the Utah County Sheriff's Office with public service events and emergencies big and small.
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Emergency Communications Specialist
Eagle Mountain Emergency Communications Team (EMECT)
- 7 years
Disaster and Humanitarian Relief
I have the opportunity to serve my home community by heading the cities emergency communications team. Working with the mayor, city council, sheriff's office and fire authority, the EMECT has become a well respected asset to the community.
Languages
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Chuukese
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