“I had the pleasure of managing Garrett as he serves as Customer Success Manager at Atlatl. Garrett approaches his work with the utmost diligence and dedication to serving Atlatl's customers. He is passionate about customers, and works diligently to foster extensive partnerships with each customer and ensures that Atlatl meets each customer's needs. Whether triaging a support issue from a user or presenting a Quarterly Business Review for stakeholders, Garrett ensures each interaction remains focused on the customer and provides the highest level of customer service and satisfaction for each interaction. He truly embodies "ensure the customer is at the heart of what you do." At Atlatl, Garrett's role is unique. He performs a myriad of tasks for responsibilities across customer support and customer success. He's the best of both worlds, as he's technically savvy to understand and triage challenging technical issues while fostering effective working relationships with each user and each customer. He also actively participates in the implementation cycle, and does his part to help the customer succeed from the beginning of and throughout every project. It is evident early on to customers that they will have Garrett's support and partnership throughout the duration of their relationship with Atlatl. Garrett approaches his work every day with enthusiam and dedication. He is the ultimate team player, willing to collaborate with everyone to use his vast skillset to ensure the business succeeds. He represents the customer voice as he collaborates with implementation, product, and engineering to address customer issues. He takes the time to ensure internal team members understand user concerns and business impacts. He takes the time to find viable solutions to any challenge presented. He pitches in to help marketing, sales, and finance serve customers across the customer lifecycle. And he does all of it by demonstrating care and concern in each interaction. I thoroughly enjoyed managing Garrett day to day. He came to every meeting willing to tackle challenging problems. He provided direct feedback and was open to all opportunities to further grow and develop his skills. He would be an asset to any team focused on providing customers the best possible support and success experiences. ”
Charleston, South Carolina Metropolitan Area
Contact Info
831 followers
500+ connections
Charleston, South Carolina Metropolitan Area
Contact Info
831 followers
500+ connections
About
Experienced Customer Manager with a demonstrated history of working in the computer…
Activity
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Another day on Tony's virtual stage during Leadership Academy
Another day on Tony's virtual stage during Leadership Academy
Liked by Garrett Astles
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What a great crowd at ULI South Carolina Content Before Cocktails event at the Storehouses 8 & 9 project at Navy Yard Charleston! Cypress…
What a great crowd at ULI South Carolina Content Before Cocktails event at the Storehouses 8 & 9 project at Navy Yard Charleston! Cypress…
Liked by Garrett Astles
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Building Projects that Matter and that make an impact is what we do best. We are honored to be the Town of Mount Pleasant’s building partner for…
Building Projects that Matter and that make an impact is what we do best. We are honored to be the Town of Mount Pleasant’s building partner for…
Liked by Garrett Astles
Experience & Education
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Flooring Solutions
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This past March, I made an incredibly difficult choice to leave GoodUnited. I’ll post my new adventure separately, but this chapter deserved a proper…
This past March, I made an incredibly difficult choice to leave GoodUnited. I’ll post my new adventure separately, but this chapter deserved a proper…
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I spy Patcraft! Thank you The Middleton Group, LLC for including us on this project!
I spy Patcraft! Thank you The Middleton Group, LLC for including us on this project!
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When you ignore the voices of fear and push past them, you will experience the greatest joy and success.
When you ignore the voices of fear and push past them, you will experience the greatest joy and success.
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What a great evening we all had on Tuesday evening at the Charlotte Knights game. A huge THANK YOU goes out to Luke Stoiber and our partners at…
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What a GREAT podcast on trends in design with these incredible experts
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Up .. up .. and away on a short flight to Atlanta for Coverings. Will I see you there?
Up .. up .. and away on a short flight to Atlanta for Coverings. Will I see you there?
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More tech time on the stage at Coverings with Shayne Patterson, president and owner of Jengai.
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Mark and Eric .. thank you for visiting Steven and me at MeasureSquare's Covering's booth 6353
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Another great job completed for our friends at Meyers Park United Methodist Church. Lead by our team, John Hukill, Curry Cox, John Kersey, we…
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In the 4 years since its construction, Delta Pharmacy has become an award-winning and iconic structure on the corner of East Bay Street and Calhoun.
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