Cambridge, Massachusetts, United States
Contact Info
95K followers
500+ connections
About
Courses by Francesca
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Leverage the Power of Curiosity at Work to Adapt and Grow with Francesca Gino39m
Leverage the Power of Curiosity at Work to Adapt and Grow with Francesca Gino
By: Francesca Gino
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Prevent Toxic Work Cultures as a Manager54m
Prevent Toxic Work Cultures as a Manager
By: Francesca Gino
Articles by Francesca
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2022 and Beyond: Time to Look for (Constructive) Rebels!
2022 and Beyond: Time to Look for (Constructive) Rebels!
By Francesca Gino
Contributions
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How can you handle conflicts and disagreements constructively?
When faced with opposing viewpoints, some individuals possess the valuable skill of being receptive to differing perspectives. These individuals have distinct habits when confronted with information that challenges their existing beliefs. They are more inclined to listen to arguments from both sides, evaluate them impartially, and contemplate them deeply. Consequently, they tend to form diverse social networks and professional relationships that encompass a wide range of ideological viewpoints. Developing a receptive mindset requires practice, but it is achievable through various tactics. One effective strategy is to carefully choose your words when engaging in conversations with those who hold opposing views.
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How can you handle conflicts and disagreements constructively?
What my colleagues and I find is that using receptive language during disagreements is contagious. So, if you are the first one to signal that you are open minded and willing to learn, you'll be able to collaborate more effectively even in moments of conflict.
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How can you handle conflicts and disagreements constructively?
My colleagues and I studied language that signals receptivity during disagreements, and turns heated debates into productive conversations. Here's a few tips, based on that research: (1) Use qualifiers like “sometimes” or “often” to hedge your claims. By acknowledging some degree of uncertainty, you convey humility and an openness to being persuaded. (2) Highlight areas of agreement. Rather than immediately presenting evidence to support your own perspective, start by acknowledging common ground. (3) Acknowledge different perspectives. Try using phrases like “I understand that you believe…” or “You mentioned that…” to show that you’ve truly listened to the other person. (4) Reframe in positive terms.
Activity
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Many work collaborations are not effective. Why? Because the relationship did not start strong. When you start working with a new colleague, team…
Many work collaborations are not effective. Why? Because the relationship did not start strong. When you start working with a new colleague, team…
Shared by Francesca Gino
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As humans, we naturally gravitate towards joy and shy away from pain. It's only natural to want to feel happiness and avoid discomfort. However…
As humans, we naturally gravitate towards joy and shy away from pain. It's only natural to want to feel happiness and avoid discomfort. However…
Shared by Francesca Gino
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Curiosity transforms, turning challenges into opportunities for learning. Satya Nadella’s transformation of Microsoft’s culture teaches us the power…
Curiosity transforms, turning challenges into opportunities for learning. Satya Nadella’s transformation of Microsoft’s culture teaches us the power…
Shared by Francesca Gino
Experience & Education
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OmnicomUniversity
View Francesca’s full experience
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Licenses & Certifications
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Everything DiSC® Certification
Wiley Workplace Learning
Publications
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Rebel Talent: Why It Pays to Break Rules at Work and in Life
Dey Street
See publicationRebels have a bad reputation. We think of them as troublemakers, outcasts, contrarians: those colleagues, friends, and family members who complicate seemingly straightforward decisions, create chaos, and disagree when everyone else is in agreement. But in truth, rebels are also those among us who change the world for the better with their unconventional outlooks. Instead of clinging to what is safe and familiar, and falling back on routines and tradition, rebels defy the status quo. They are…
Rebels have a bad reputation. We think of them as troublemakers, outcasts, contrarians: those colleagues, friends, and family members who complicate seemingly straightforward decisions, create chaos, and disagree when everyone else is in agreement. But in truth, rebels are also those among us who change the world for the better with their unconventional outlooks. Instead of clinging to what is safe and familiar, and falling back on routines and tradition, rebels defy the status quo. They are masters of innovation and reinvention, and they have a lot to teach us.
Francesca Gino, a behavioral scientist and professor at Harvard Business School, has spent more than a decade studying rebels at organizations around the world, from high-end boutiques in Italy’s fashion capital, to the World’s Best Restaurant, to a thriving fast food chain, to an award-winning computer animation studio. In her work, she has identified leaders and employees who exemplify “rebel talent,” and whose examples we can all learn to embrace.
Gino argues that the future belongs to the rebel — and that there’s a rebel in each of us. We live in turbulent times, when competition is fierce, reputations are easily tarnished on social media, and the world is more divided than ever before. In this cutthroat environment, cultivating rebel talent is what allows businesses to evolve and to prosper. And rebellion has an added benefit beyond the workplace: it leads to a more vital, engaged, and fulfilling life.
Whether you want to inspire others to action, build a business, or build more meaningful relationships, Rebel Talent will show you how to succeed — by breaking all the rules.
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Join now to viewMore activity by Francesca
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How could we represent our mistakes? Here’s how artist Daniele Sigalot answered this question. “Maybe with a crumpled sheet of paper, because bad…
How could we represent our mistakes? Here’s how artist Daniele Sigalot answered this question. “Maybe with a crumpled sheet of paper, because bad…
Shared by Francesca Gino
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Many companies have mandated a return to the office (RTO), often with tone-deaf or adversarial messaging. This has led to employee backlash and…
Many companies have mandated a return to the office (RTO), often with tone-deaf or adversarial messaging. This has led to employee backlash and…
Shared by Francesca Gino
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55% of work happens in teams. But our view of team performance is flawed. It's not a normal distribution with most teams a little worse or better…
55% of work happens in teams. But our view of team performance is flawed. It's not a normal distribution with most teams a little worse or better…
Shared by Francesca Gino
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Influence is something we earn, not something granted by a title. As I learned from a fulfilled executive recently, there is nothing more rewarding…
Influence is something we earn, not something granted by a title. As I learned from a fulfilled executive recently, there is nothing more rewarding…
Posted by Francesca Gino
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I used to try to prevent things I could not control. Feeling lack of control is draining. But I’ve learned to let go (some!), especially when I…
I used to try to prevent things I could not control. Feeling lack of control is draining. But I’ve learned to let go (some!), especially when I…
Shared by Francesca Gino
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As human beings, we often over-complicate things. I hear too often people talking about how critical friends are to our wellbeing, and discuss the…
As human beings, we often over-complicate things. I hear too often people talking about how critical friends are to our wellbeing, and discuss the…
Shared by Francesca Gino
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The most important job of a manager is clarity. Clarity requires three things. First, a deep understanding. Anne Morriss & Frances Frei have a…
The most important job of a manager is clarity. Clarity requires three things. First, a deep understanding. Anne Morriss & Frances Frei have a…
Shared by Francesca Gino
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A sixth team dysfunction to update Patrick Lencioni’s classic for the modern workplace. 👏 Love where Francesca Gino is going with this. Where…
A sixth team dysfunction to update Patrick Lencioni’s classic for the modern workplace. 👏 Love where Francesca Gino is going with this. Where…
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