Etienne Haro

What is the added value of ALL - Accor Live Limitless members versus non members ? 🛜 ALL members book 88% direct 💵 ALL members generate 66% more revenue vs non members 👥 ALL members using ALL partners come back 3x more 🏩 ALL members stay 2x more than non members 🏅 ALL members burning their points come back 2x more ❤️ ALL members support more our reputation versus non members. They are more satisfied. #loyalty #business #reputation #attraction #activation #retention #accorLiveLimitless #limitlessexperiences #ALL360 #popup #augmentedhospitality

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Hearing more about Citius Retreats, this growing business, from Dr George Bownes today was fantastic. I feel grateful to be working in this market at such an exciting time, due to the innovative business models coming out across health, performance and well being. People want to meet their goals, rehab their injuries, and perform for life. There are expert practitioners ready to assist. The challenge has been providing this integrated multi-disciplinary service similar to Elite Sport and Military Rehab models in a private market. What does this look like in practice? Medicine + Health + Wellness = Recovery + Results + Return to Sport What are your thoughts? Would you go to one of these retreats? #health #performance #sportsmedicine #rehab #recovery #wellness

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Accor– a world-leading hospitality group - is pleased to unveil its purpose statement: “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care”. Recognizing the importance of Purpose, Accor built this framework following an extensive company-wide consultation process leveraging Purpose taskforce and Ethics Committee workshops as well as ExCo members, Heartists® and external stakeholders interviews, gathering more than 50,000 quotes from nearly 10,000 people. Accor has long committed itself to sustainability and a community-centric approach, with care for people and the planet running throughout our strategy. Purpose has long been at the core of everything the Group does, shaping Accor as it has grown into a diverse global collective of responsible hospitality leaders, embracing ethical practices, and imagining new ways to foster meaningful connections. Today, the Group is taking the next natural step by establishing a formal framework which sets out and holds us accountable to these values. #Accor #AccorLiveLimitless #Hospitality

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How can a hotelier ensure that their guests have a smooth, stress-free experience? The answer lies in on-demand group transportation.

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Accor – a world-leading hospitality group - is pleased to unveil its purpose statement: “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care”. Recognizing the importance of Purpose, Accor built this framework following an extensive company-wide consultation process leveraging Purpose taskforce and Ethics Committee workshops as well as ExCo members, Heartists® and external stakeholders interviews, gathering more than 50,000 quotes from nearly 10,000 people. Accor has long committed itself to sustainability and taking a community-centric approach, with care for people and planet running throughout our strategy. Purpose has long been at the core of everything the Group does, shaping Accor as it has grown into a diverse global collective of responsible hospitality leaders, embracing ethical practices, and imagining new ways to foster meaningful connections. Today, the Group is taking the next natural step by establishing a formal framework which sets out and holds us accountable to these values. #Accor #AccorLiveLimitless #Hospitality

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As we continue to navigate the complexities of our industry, having a clear and inspiring purpose is essential for strong leadership and successful partnerships. I am proud to share that Accor has unveiled its new purpose statement: “𝗣𝗶𝝾𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝝖𝗿𝘁 𝝾𝗳 𝗥𝗲𝘀𝗽𝝾𝗻𝘀𝗶𝗯𝗹𝗲 𝗛𝝾𝘀𝗽𝗶𝘁а𝗹𝗶𝘁𝘆, 𝗖𝝾𝗻𝗻𝗲𝗰𝘁𝗶𝗻𝗴 𝗖𝘂𝗹𝘁𝘂𝗿𝗲𝘀, 𝘄𝗶𝘁𝗵 𝗛𝗲а𝗿𝘁𝗳𝗲𝗹𝘁 𝗖а𝗿𝗲.” This new purpose statement is not just a reflection of our values, but a guiding framework that will drive our actions and collaborations moving forward. This statement was shaped by insights from nearly 10,000 people. Together, we gathered over 50,000 quotes, ensuring that our purpose truly resonates with the collective wisdom of our community. At Accor, we are committed to: 🏨 The Art of Hospitality: Empowering our Heartists® to challenge the status quo and create authentic guest experiences. 🌍 Responsible Hospitality: Making every stay a positive contribution to society and the environment. 🤝 Connecting Cultures: Transforming everyday interactions into enriching intercultural journeys while preserving local identities. ❤️ Heartfelt Care: Fostering empathy and wellbeing in the workplace, promoting a culture of fairness and inclusion. For our valued business partners, this purpose statement reinforces our commitment to sustainable and responsible growth. It is a promise to lead with integrity, innovate with empathy, and collaborate with heart. Together, we can pioneer the future of responsible hospitality, creating meaningful connections and caring for our communities and the planet. Thank you for being a part of this journey. Let's continue to achieve great things together! #Accor #purpose #sustainability #hospitality

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Hilton bets big on lifestyle category, plans to double hotels in 4 years Hilton added 50 new lifestyle hotels in 2023. That number is expected to be 100 this year, which will also see Hilton’s 400th lifestyle hotel opening. Recent acquisitions of the Graduate Hotels and NoMad brands are accelerating Hilton’s lifestyle growth. Graduate’s 30-plus hotels and luxury lifestyle brand NoMad’s London flagship location will be bookable...Read More>>> https://buff.ly/3VVTbme #MitoInsulation #Insulation #ConstructionNews #Housing #Construction #MultiFamily #MultiFamilyRealEstate #MultiFamilyConstruction #MultiFamilyBuilding #CommercialInsulation #multifamilyhousing #multifamilyinvesting

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🌐 𝐁𝐫𝐢𝐝𝐠𝐢𝐧𝐠 𝐓𝐫𝐚𝐝𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 🌐 In today's fast-paced world, the #hospitality industry stands at the crossroads of #tradition and #innovation. While the essence of hospitality remains rooted in exceptional #service and guest satisfaction, embracing new technologies and sustainable practices is key to staying relevant. Educational programs in hospitality must reflect this balance, offering students the tools to master both timeless skills and cutting-edge trends. 𝘍𝘳𝘰𝘮 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘨𝘶𝘦𝘴𝘵 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘴𝘺𝘴𝘵𝘦𝘮𝘴 𝘵𝘰 𝘦𝘤𝘰-𝘧𝘳𝘪𝘦𝘯𝘥𝘭𝘺 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴, 𝘵𝘩𝘦 𝘧𝘶𝘵𝘶𝘳𝘦 𝘰𝘧 𝘩𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 𝘭𝘪𝘦𝘴 𝘪𝘯 𝘰𝘶𝘳 𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘵𝘰 𝘣𝘭𝘦𝘯𝘥 𝘵𝘩𝘦 𝘰𝘭𝘥 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘯𝘦𝘸. At A Star Academy - Indias Only Hotel School*, we champion this holistic approach, ensuring our students are equipped to lead with 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞, 𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐈𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲. 𝐋𝐞𝐭'𝐬 𝐛𝐮𝐢𝐥𝐝 𝐚 𝐟𝐮𝐭𝐮𝐫𝐞 𝐰𝐡𝐞𝐫𝐞 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐭𝐡𝐫𝐢𝐯𝐞𝐬 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐭𝐫𝐚𝐝𝐢𝐭𝐢𝐨𝐧. #hospitalityindustry #education #saharastar #astaracademy #sustainability #mumbai #hospitality

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With around 40 hotels eco-certified and many more under the process, MGallery Hotel Collection is making great progress to streamline sustainability in hotel's operations. Whereas there is still a lot to do, eco-certification is a first key step. It is a great tool to encourage hotels to adopt a long-term vision, raise awareness among the staff, build rigorous reporting and implement concrete measures. MGallery are boutique hotel very much intertwined with their local community. Acting on the conservation of resources, local sourcing or supporting local initiatives is closely tied to their unique identities. Among this network we find passionate people. Step by step, they strive to do better. For instance: taking up the challenge of energy conservation at Molitor Paris - MGallery, promoting sustainable food at Domaine Reine Margot - Issy-les-Moulineaux - MGallery Collection or Cures Marines Trouville Hôtel & Spa, MGallery, beeing active promoters of diversity and inclusion at INK Hotel Amsterdam - MGallery Collection or MGallery Hotel Naru Seoul MGallery, educating on biodiversity Golf du Médoc Resort - MGallery Hotel Collection, and much more around the world. #sustainableluxury

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If you're looking to attract and retain top talent, here's a tip : Research shows that a positive work culture with a sense of purpose marked by good leadership, recognition, and effective communication channels, is a cornerstone of talent retention. But to make a culture truly stand out you need to create an environment where team members feel #supported, #recognized, and #valued. Accor has long committed itself to sustainability and taking a community-centric approach, with care for people and planet running throughout our strategy. Purpose has long been at the core of everything we do, embracing ethical practices, and imagining new ways to foster meaningful connections. I am proud to see Accor go one step further, building a community driven by a shared commitment to hospitality and creating meaningful connections. "Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care." This new purpose statement is structured around four key strategic pillars and across each of them, Accor is making a series of commitments which are built upon concrete actions and assessed through KPIs. 1️⃣ The art of hospitality — expresses Accor’s commitment to creating a culture of excellence through empowerment our Heartists®. 2️⃣ Responsible hospitality – reflects the Group’s commitment to making every stay a positive contribution to society and the environment. 3️⃣ Connecting cultures – represents Accor’s commitment to turn everyday into an intercultural journey while preserving and nourishing local identities. 4️⃣ Heartfelt care – encapsulates Accor’s commitment to fostering empathy and wellbeing in the workplace and embedding a fair chance, social elevator culture across the Group. You can read more about our #purpose and the idea behind it using the link below. 🔗 https://lnkd.in/dcBADwX9 https://lnkd.in/dMNAMNns Special thanks to all our Heartists® and all teams involved for their invaluable contribution! #Purpose #Accor #Hospitality

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"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care." After the Accor Group's Annual General Meeting we gathered 50'000 quotes from our Heartists® around the globe to create a purpose framework including a purpose statement. The purpose statement is structured around four key strategic pillars and across each of them, Accor is making a series of commitments which are built upon concrete actions and assessed through KPIs. 1️⃣ The art of hospitality — expresses Accor’s commitment to creating a culture of excellence through empowerment our Heartists®. 2️⃣ Responsible hospitality – reflects the Group’s commitment to making every stay a positive contribution to society and the environment. 3️⃣ Connecting cultures – represents Accor’s commitment to turn everyday into an intercultural journey while preserving and nourishing local identities. 4️⃣ Heartfelt care – encapsulates Accor’s commitment to fostering empathy and wellbeing in the workplace and embedding a fair chance, social elevator culture across the Group. You can read more about our #purpose and the idea behind it using the link below. 🔗 https://lnkd.in/dcBADwX9 #AccorPME #Accor #travel #hospitality

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Aligning ultimate luxury with sustainable responsibility not only fosters an environmentally conscious ethos, but also ensures the long-term viability and relevance of premium tourism enterprises. Thank you Marbella Club Hotel · Golf Resort & Spa for inviting me to learn about your sustainable growth expansion plans, in collaboration with Louis Albert De Broglie from the French institute Deyrolle, aimed at preserving the original ecosystem of Marbella Club. It's an educational and awareness-raising project aimed at luxury clientele, with the possibility of involving our IE University students in innovative thinking for sustainability in the luxury hospitality sector, which is a key sector in our economy. Santiago Íñiguez Jennica Shamoon Arazi @Pilar Leon #IEchainofchange #fosteringpositivechange

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Is High Employee Turnover in the Hospitality Industry a Result of Neglected Training? I recently read an insightful article by Anne-Céline Depierraz, a consultant at EHL Hospitality Business School. It delved into the persistent issue of high staff turnover in the hospitality sector, a topic that should concern us all. One compelling answer to this challenge is the neglect of employee training. When employees are not adequately trained, they feel ill-equipped and undervalued, leading to low morale and job dissatisfaction. This, in turn, fuels high turnover rates that disrupt business operations and erode service quality. Comprehensive training programs are not a luxury but a necessity. They empower employees with the skills and knowledge needed to excel, fostering a sense of confidence and commitment. Consider the impacts of high turnover: 1. Financial Strain: Recruiting and training replacements are costly. 2. Remaining staff are overburdened, lowering service levels and reducing sales. 3. Damaged Morale and Reputation: High turnover can tarnish a company's image and affect community perceptions. To tackle these issues, we need to prioritise training. Proper training leads to: 1. Reduced Employee Turnover: Employees feel valued and are less likely to leave. 2. Improved Performance: Well-trained employees perform better and make fewer mistakes. 3. Higher Customer Satisfaction: Knowledgeable staff provide superior service, enhancing customer experiences. By investing in robust training programs, we can reduce employee turnover, improve service quality, and build a more sustainable industry. Let's discuss: How can hospitality businesses better prioritise and implement effective training programs? What challenges have you faced in this area, and what solutions have worked for you? #Hospitality #EmployeeTraining #StaffTurnover #CustomerSatisfaction #Leadership #EmployeeRetention #HospitalityIndustry #TrainingMatters #WorkplaceCulture

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Major partnerships and the Group’s diversification across various geographies and segments have positioned us for success. I am extremely proud of the progress we have made at Accor. Our partnerships with renowned brands like LVMH for the curation of Orient Express highlight our commitment to excellence in the #Luxury and #Lifestyle division, and our 2024 half-year results largely reflect our strong performance. 1️⃣ EBITDA up 13% to €504M relative to the first half-year of 2023 2️⃣ Revenue up 11% to €2,677M relative to the first half-year of 2023 3️⃣ The Luxury & Lifestyle (L&L) division posted an 8% increase in RevPAR relative to the first half-year of 2023 4️⃣ The Luxury segment, posted a 6% increase in RevPAR compared to the second quarter of 2023. 5️⃣ Lifestyle RevPAR increased by 14% compared to the second quarter of 2023. As the year progresses, I am confident about what year 2024 holds for us. A big thank you to my team and to all our teams worldwide for making these results happen, and of course, none of this would be possible without our Heartists® in the #hotels and the support offices. To get a full breakdown of the results, please click the link below. 🔗https://lnkd.in/eenNDsr2

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50 years of ibis! More interesting facts about the brand below. Thanks to Tamara Schwarz-Speckbacher and Accor for telling part of the long story here.

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Accor – a world-leading hospitality group - is pleased to unveil its purpose statement: “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care”. Recognizing the importance of Purpose, Accor built this framework following an extensive company-wide consultation process leveraging Purpose taskforce and Ethics Committee workshops as well as ExCo members, Heartists® and external stakeholders interviews, gathering more than 50,000 quotes from nearly 10,000 people. Accor has long committed itself to sustainability and taking a community-centric approach, with care for people and planet running throughout our strategy. Purpose has long been at the core of everything the Group does, shaping Accor as it has grown into a diverse global collective of responsible hospitality leaders, embracing ethical practices, and imagining new ways to foster meaningful connections. Today, the Group is taking the next natural step by establishing a formal framework which sets out and holds us accountable to these values. #Accor #AccorLiveLimitless #Hospitality

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Sustainability sits at the heart of Accor’s strategy, a key driver of innovation and actions across the Group. As sustainability surges in global importance, we embrace the opportunity to drive change and recognize that the event sector must play a key role and lead by example. At Accor, we aim to pave the way for more responsible practices, committed to carbon and waste reduction, and strengthening ties with local communities. As the world reimagines meetings and ways of working, positive impact will be the differentiator. Today, more than ever, the sector has the green light to drive change.

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🌍 🌍 🌍 Accor our education and understanding of sustainability helps us to walk the walk and talk the talk in being a good corporate citizen. In celebration of World Biodiversity Day that took place last May 22, we had the opportunity to dive into the new “Taking action for biodiversity as a company” module through School for Change our ongoing learning courses! This course explored the critical role of business in conserving biodiversity. While many large companies have an impact on biodiversity, few integrate it effectively into their strategies, missing out on significant benefits. Building on the knowledge gained in the “Collapse of Biodiversity” module, you can now delve deeper and learn how to address biodiversity strategically, from where to start and which methodologies to use, to essential concepts for making informed decisions and avoiding common mistakes that companies often make. It was another eye opening learning experience. 🌍 🌍 🌍

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