“Elena is a great Operational Excellence leader to work with. She is very collaborative with her team and works cohesively with stakeholders and fellow team members to ensure projects deliver value-added process and performance improvements for an organization. She always has a refreshing “can do” attitude when looking for solutions to problems and always takes input and feedback for solutions from others in a positive manner. She is detail oriented and is always focused on ensuring optimal project delivery for stakeholders and clients.”
Activity
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VillageCareMAX was proud to participate in Association for Community Affiliated Plans (ACAP) 2nd annual Social Determinants of Health (SDOH)…
VillageCareMAX was proud to participate in Association for Community Affiliated Plans (ACAP) 2nd annual Social Determinants of Health (SDOH)…
Liked by Elena Mircoli Marietti
Publications
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Following a Six Sigma Approach Towards Customer Centricity
PEX (Process Excellence Network)
See publicationCustomer Centricity is a goal to which most companies aspire and many companies believe they already achieved. The majority of these companies, though, fail to understand that achieving Customer Centricity is not a one-time effort, carried out by a small project team and quickly filed away and forgotten. For a company to be truly Customer Centric, a recurrent validation process needs to be implemented.
Courses
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Business Transformation Implementation (5 Lenses) - McKinsey
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Lean and Six Sigma Master Black Belt Certification
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Languages
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Italian
Native or bilingual proficiency
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Spanish
Native or bilingual proficiency
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French
Limited working proficiency
Recommendations received
3 people have recommended Elena
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