Doug Kennedy

Fort Lauderdale, Florida, United States Contact Info
11K followers 500+ connections

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Kennedy Training Network
University of Kentucky

About

Doug Kennedy, founder and President of the Kennedy Training Network, Inc, based in Davie,…

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Experience & Education

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Volunteer Experience

  • HSMAI Graphic

    Advisor - Founding Board Member, Revenue Management Advisory Board (ROC)

    HSMAI

    - 3 years 1 month

    Education

    Advisor to and founding member of the HSMAI Revenue Management Advisory Board (now the HSMAI ROC) from July 2004 through July 2007.)

Publications

  • So You REALLY Like Working With People? Five Principles of Hospitality Excellence

    Amazon

    "So You REALLY Like Working With People?" draws on the many hospitality lessons Doug learned from personally training more than 20,000 managers and frontline staff of hotels, resorts and lodging companies of all types throughout North America and worldwide. Many of the stories shared herein originate from the hospitality superstars he has met in doing so. Doug's content also comes from his 19 years working as a frontline customer service employee, including eight years in the hotel business and…

    "So You REALLY Like Working With People?" draws on the many hospitality lessons Doug learned from personally training more than 20,000 managers and frontline staff of hotels, resorts and lodging companies of all types throughout North America and worldwide. Many of the stories shared herein originate from the hospitality superstars he has met in doing so. Doug's content also comes from his 19 years working as a frontline customer service employee, including eight years in the hotel business and 11 years working his parents' small business from age 9.

    By reading his "Five Principles for Hospitality Excellence," readers will not only learn how to deliver service experiences that foster customer loyalty and "word of click" social media advertising, but they will also learn how to have a lot more fun along the way!

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  • Still On The Road To Hospitality and Guest Service Excellence - Doug Kennedy Hospitality Articles 1996 - 2012

    Amazon

    This book is a collection of monthly hotel sales and guest service training articles written by Douglas Martin Kennedy from 1996 to 2012 and published worldwide in industry trade journals such as Hotel & Motel Management, eHotelier, 4Hoteliers, HotelNewsResource, HotelMarketing.com, HSMAI and Hotel-Online. Doug's articles, which have inspired hoteliers worldwide, are presented chronologically, allowing the readers to see how training strategies and techniques have evolved over time. Read how…

    This book is a collection of monthly hotel sales and guest service training articles written by Douglas Martin Kennedy from 1996 to 2012 and published worldwide in industry trade journals such as Hotel & Motel Management, eHotelier, 4Hoteliers, HotelNewsResource, HotelMarketing.com, HSMAI and Hotel-Online. Doug's articles, which have inspired hoteliers worldwide, are presented chronologically, allowing the readers to see how training strategies and techniques have evolved over time. Read how emerging technologies, such as online distribution, online guest reviews, and CRM technology have impacted hotel sales and service training over the years. Although technology changes, Doug's core recommendations starting from his very first training article are still relevant today.

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  • Sign Up For Doug's Monthly Lodging Industry Training Newsletter

    Kennedy Training Network

    Sign up to receive Doug Kennedy's complimentary monthly lodging industry training newsletter and other occasional updates on the latest new KTN programs and services.

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