About
As a disciplined and results-oriented sales executive,…
Articles by Dennis David
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What a blast! – Five9 CX Summit LATAM 2021
What a blast! – Five9 CX Summit LATAM 2021
By Dennis David Müllert
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Digitalization, innovation, humanization – The times are changin’!
Digitalization, innovation, humanization – The times are changin’!
By Dennis David Müllert
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Improve customer service & reduce agent turnover? Take on gamification!
Improve customer service & reduce agent turnover? Take on gamification!
By Dennis David Müllert
Activity
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🎉 ¡Nuestro aniversario está cerca! 🎉 Este sábado 13 de julio celebramos 7 años de Zerviz y estamos preparándonos para una gran celebración…
🎉 ¡Nuestro aniversario está cerca! 🎉 Este sábado 13 de julio celebramos 7 años de Zerviz y estamos preparándonos para una gran celebración…
Liked by Dennis David Müllert
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We're thrilled to be working with conversational AI pioneers like our partner Five9 to help companies build high performing voice bots at scale! Our…
We're thrilled to be working with conversational AI pioneers like our partner Five9 to help companies build high performing voice bots at scale! Our…
Liked by Dennis David Müllert
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Healthcare Intelligent Virtual Agents can take away 30 seconds from every customer conversation and reduce demand by +50%. Here's how with #Five9.…
Healthcare Intelligent Virtual Agents can take away 30 seconds from every customer conversation and reduce demand by +50%. Here's how with #Five9.…
Shared by Dennis David Müllert
Experience & Education
Licenses & Certifications
Publications
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El video toma los centros de contacto
http://www.apuntesempresariales.com/el-video-toma-los-centros-de-contacto/
Article that describes the power of video in today's contact centers.
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El video toma los centros de contacto
JC Magazine
The power of video in today's contact centers
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El video toma los centros de contacto
Agencia de Noticias Orbita
The power of video in the contact center
Honors & Awards
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20th Global Contact Forum Main Technology Speaker
Istituto Mexicano de Teleservicios
Main technology speaker at the 20th IMT Contact Forum event in Mexico City
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2nd Customer Contact Forum Main Technology Speaker
Instituto Mexicano de Teleservicios
Main CC technology speaker at the 2nd Customer Contact Forum event in Guadalajara, Mexico
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Relentless Pursuit of Excellence Award
Avaya Inc.
Awarded the Relentless Pursuit of Excellence award by Avaya Inc. in May of 2014.
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12th Global Contact Forum Main Technology Speaker
Instituto Mexicano de Teleservicios
Main Contact Center Technology speaker at the 12th IMT Contact Forum event in Monterrey, Mexico
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10th CC & CRM Main Technology Speaker
Asociación Colombiana de Contact Centers & BPO
Main CC technology speaker at the 10th CC & CRM Andean Congress in Bogota, Colombia
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Main Technology Speaker at the 11th Customer Contact Forum event
Instituto Mexicano de Teleservicios
Main Technology Speaker at the 11th Customer Contact Forum event in Monterrey, Mexico
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Main Technology Speaker at the 3rd Global Contact Forum event
Instituto Mexicano de Teleservicios
Main Technology Speaker at the 3rd Global Contact Forum event in Mexico City
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Main Technology Speaker at the 10th Customer Contact Forum Event
Instituto Mexicano de Teleservicios
Main Technology Speaker at the 10th Customer Contact Forum Event in Monterrey, Mexico
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Main Contact Center Technology Speaker at the 6th Regional Call Center & CRM event
6th Regional Call Center & CRM Congress
Main Contact Center Technology Speaker at the 6th Regional Call Center & CRM event in Santiago, Chile.
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2005 Contact Center Solutions Professional of the Year
IEX a Tekelec Company
Contact Center Solutions professional of the year at IEX/Tekelec in 2005.
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4th Global Contact Forum Main Technology Speaker
Instituto Mexicano de Telemarketing
Main contact center technology speaker at the 4th Global Contact Forum event in Monterrey, Mexico.
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5th Global Contact Forum Main WFM Technology Speaker
Instituto Mexicano de Telemarketing
Main Workforce Management technology speaker at the 5th IMT Contact Forum event in Monterrey, Mexico
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3rd Global Contact Forum Main Technology Speaker
Instituto Mexicano de Telemarketing
Main contact center technology speaker at the 3rd Global Contact Forum event in Monterrey, Mexico.
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Pursuit of Excellence Award
Tecnosis
Awarded the Pursuit of Excellence award by Tecnosis for the relentless collaboration in proliferating the development of Workforce Management Technology in the Mexican market.
Languages
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English
Full professional proficiency
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Spanish
Full professional proficiency
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Portuguese
Limited working proficiency
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In 2024, Five9's success is driven by strategic partnerships, AI innovation, and commitment to partner growth, paving the way for continued…
In 2024, Five9's success is driven by strategic partnerships, AI innovation, and commitment to partner growth, paving the way for continued…
Shared by Dennis David Müllert
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🚀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮 𝘁𝘂 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗶𝗮 𝗱𝗲 𝗰𝗹𝗶𝗲𝗻𝘁𝗲 𝗰𝗼𝗻 𝗙𝗲𝗲𝗹𝘀𝗼𝗰𝗶𝗮𝗹! 🌟 En el mundo actual, los clientes esperan una…
🚀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮 𝘁𝘂 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗶𝗮 𝗱𝗲 𝗰𝗹𝗶𝗲𝗻𝘁𝗲 𝗰𝗼𝗻 𝗙𝗲𝗲𝗹𝘀𝗼𝗰𝗶𝗮𝗹! 🌟 En el mundo actual, los clientes esperan una…
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¡Quedan solo 6 días! 🌟 Nos vemos en el **Five9 CX Symposium Bogotá** el 16 y 17 de julio en el Hotel JW Marriot. Movigoo estará presente como…
¡Quedan solo 6 días! 🌟 Nos vemos en el **Five9 CX Symposium Bogotá** el 16 y 17 de julio en el Hotel JW Marriot. Movigoo estará presente como…
Liked by Dennis David Müllert
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Five9 CX Symposium is happening next week in Bogotá. What a journey! The whole team is working hard to make this happen. A very big thank you to…
Five9 CX Symposium is happening next week in Bogotá. What a journey! The whole team is working hard to make this happen. A very big thank you to…
Liked by Dennis David Müllert
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Gracias a Zerviz por unirse a nosotros como patrocinador Bronce en Five9 CX Symposium Bogotá Diana Carolina Lemus Diana Carolina Forero⚡️XM Marketing…
Gracias a Zerviz por unirse a nosotros como patrocinador Bronce en Five9 CX Symposium Bogotá Diana Carolina Lemus Diana Carolina Forero⚡️XM Marketing…
Liked by Dennis David Müllert
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¡Muchas gracias a Movigoo por ser uno de nuestros patrocinadores Bronce en el CX Symposium Bogotá! MovigoO Five9 ⭐️Nick Delis⭐️ Armando Trivellato…
¡Muchas gracias a Movigoo por ser uno de nuestros patrocinadores Bronce en el CX Symposium Bogotá! MovigoO Five9 ⭐️Nick Delis⭐️ Armando Trivellato…
Liked by Dennis David Müllert
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Join #Five9 at ServiceNow's Calgary Stampede event at Craft Rooftop Patio on July 8th. 🇨🇦 This event brings together the ServiceNow ecosystem…
Join #Five9 at ServiceNow's Calgary Stampede event at Craft Rooftop Patio on July 8th. 🇨🇦 This event brings together the ServiceNow ecosystem…
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Join #Five9 at ServiceNow's Calgary Stampede event at Craft Rooftop Patio on July 8th. 🇨🇦 This event brings together the ServiceNow ecosystem…
Join #Five9 at ServiceNow's Calgary Stampede event at Craft Rooftop Patio on July 8th. 🇨🇦 This event brings together the ServiceNow ecosystem…
Liked by Dennis David Müllert
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Jonathan Rosenberg, CTO and Head of AI at #Five9, joins CX Today for its Big CX Update series. In this episode, we discuss: - Top products and…
Jonathan Rosenberg, CTO and Head of AI at #Five9, joins CX Today for its Big CX Update series. In this episode, we discuss: - Top products and…
Shared by Dennis David Müllert
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"Harnessing the power of AI...businesses can not only supercharge their CX strategies but also drive efficiency gains, cost savings, and...customer…
"Harnessing the power of AI...businesses can not only supercharge their CX strategies but also drive efficiency gains, cost savings, and...customer…
Shared by Dennis David Müllert
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Meaning and #Five9 partner to enable seamless conversations and improved customer experiences. 🚀 By leveraging Meaning and Five9 together…
Meaning and #Five9 partner to enable seamless conversations and improved customer experiences. 🚀 By leveraging Meaning and Five9 together…
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