David Berman

Suffern, New York, United States Contact Info
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DB Consulting LLC
Salesforce.com

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    Cloud Application Development, Custom Software Development, Application Development, Database Development, Enterprise Content Management, Information Management, Mobile Application Development, Information Security, SaaS Development, and Web Development

About

Salesforce.com Developer Consultant, Enterprise, Business, Process, Technical and…

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Experience & Education

  • DB Consulting LLC

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Courses

  • Lean Level 1

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  • Lean Level 2

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  • Salesforce.com Administrator

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  • Salesforce.com Developer

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  • Six Sigma Green Belt

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Projects

  • Sales/Service Cloud Implementation

    - Present

  • Service Cloud/Customer Communities

    - Present

  • Large Pharmaceutical Company - Inquiry Manager

    - Present

    Develop integrated Inquiry Manager system into Salesforce.com to support field reps enabling them to open requests with Incentive Comp and Sales Operations.

  • Chat Capability

    Responsible for the planning, building and execution of Web Chat capability and building all Chat reporting.

  • EMC - PSC Cases Implemetation

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    Mapping out current state and future state as it relates to services provided by Partner Service Center at EMC in an effort to create an efficient scalable SFDC Case management capability for Partners to submit requests and for these requests to be worked and tracked in an intelligent manner and to provide valuable business metrics and reporting.

    See project

  • Health Care Reform

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    This is a massive effort to build out integrated systems with the new Federal Exchange, plan for massive scaling of work for the new demand in the Sales center as well as the systemic/product/staffing changes necessary to properly prepare for this new world of Health Care.

  • Benchmark Portal Contact Center of Excellence Certification 2011, and 2012

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    Benchmark Portal is a company that certifies Contact centers based on metrics that represent the highest level of Customer Service by industry. Not only was I involved in the building of the case for Certification, but also in the constant monitoring of our metrics to ensure that our business practices will support Certification every year.

    Other creators
    • Robert Daugherty

  • Remote Teleworker

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    Owner of company-wide project to enable remote teleworker in a completely web based environment, secure enough to transmit PHI and scalable to support significant growth without losing call integrity in a cost efficient manner.

  • Business Software/Integration Enhancements

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    I act as a SME with regard to the business processes/user experience for all system changes that affect my area (Sales). I am an approver for all Scope Documents, Business Requirement documents and Use Cases. Myself or my team is often involved in User Acceptance Testing as well as IVP testing during implementation.

  • Communities/Service Cloud Implementation

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  • GSK - Veeva Global Implementation (Veeva, Veeva Vault, Cold Chain tracking, Marketing integration, etc.)

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  • Internal Communities, Pfizer

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    Design, build and implement internal Communities for Digital Marketing at Pfizer across 56 countries.

  • KAM Veeva Onboarding, Pfizer

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  • Marketo Implementation

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  • Sales/Service Cloud Implementation

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  • Stryker - Sales/Service Cloud with CPQ/ModelN Integrations

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Languages

  • Hebrew

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