Darren J. Miles

Mindset: The greatest lessons come from mistakes….and how you respond to them. #martinsinsights #mindset

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There's one simple way to get your servers and bartenders to sell more loyalty cards. Give them more time. Your FOH staff are your sales force. Once your marketing gets your guests in the door, it's up to your servers and bartenders to maximize sales. It's not about selling guests things they don't want. It's a restaurant, not a used car lot. However, you do want to make guests aware of as much of your offerings as possible. One of those key offerings is loyalty cards. We all know that loyalty cards build email lists, and email marketing is still the most direct way to put offers in front of customers. That's why you want your staff to sell as many loyalty cards as possible, right? But they can't sell loyalty cards when they're running around in survival-mode. When your FOH staff is just trying to survive, the last thing they're thinking about is selling loyalty cards. So how can you help them? Invest in improving their workflow, so they can be as efficient as possible. Efficient workflow processes keep your staff out of survival mode, and allows them to be in sales mode. Your staff is much more profitable when they can do their jobs faster and stay in the right mindset. Omni-Rinse equipment helps your staff stay out of survival mode by decreasing drink ticket times. The faster your servers get their drinks, the faster they can get back to their tables and sell. Seconds really do matter in the restaurant business. Come see us at the National Restaurant Association Show in May--we'd love to tell you more about how we can make your FOH more efficient! #bars #restaurants #cocktails #foodserviceequipment

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Check out this amazing opportunity to hear the brilliant insight of David McClaskey on this upcoming webinar. You don't want to miss this, so sign up now! #leadership #businessexcellence

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Team Member and Guest Experience - Lead and Take Care of Your Team. They are the PEOPLE closest to and delivering Hospitality to your paying Guests! Make the call, and we can assist you. 408-784-7371 Foodservice Consulting + Design #restaurant #foodservice #culinary #hotel #casino #resort #travel #club #design #consulting #speaking #kitchendesign #equipmentspecifications #ServPoints™️ #SequenceofService #TeamExperience #GuestExperience #conceptdevelopment #marketing #salesbuilding #standardsofoperation #profitability #coaching #training #operationsbestpractices #expertwitness #litigationsupport #myfcsi

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THOUGHT FOR THE DAY ... Does your performance management process allow you the opportunity to identify your hi-potential employees? If not, you should evaluate your performance management process. your hi-potential employees are your next leaders. Or ... if not done right, your competitor's next leaders! #PeopleFirst

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To foster innovation and growth within organizations, leaders at all levels must balance creating new value with safeguarding existing value. How can leaders effectively achieve this balance? Specifically, where and how should leaders apply these approaches, and how do they evolve over time? HOW DO LEADERS EVOLVE OVERTIME?

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Unlocking the Future of QSR Guest Experiences: Delve into the Impact of Technology 🚀 In the fast-paced world of QSR, speed, convenience, and quality reign supreme. But what truly drives customer satisfaction beyond just good food? Our latest blog explores the tech-driven revolution shaping guest experiences. Discover why over 60% of diners believe technology enhances restaurant convenience and how it influences return visits, especially among the under-45 demographic.📱 Based on insights from our survey on Consumer Perceptions of Restaurant Tech, we analyze what factors truly matter to QSR patrons and how technology is reshaping their choices. Ready to uncover the game-changing insights? Let's explore together! #QSR #GuestExperience #TechImpact

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As our CEO, Sherif Mityas would say, running a restaurant group is like skin. The outer layer shows what makes each restaurant unique: menu, design, colors, service, and taglines. Below the surface, the components are similar across the board, like a unified technology and finance team supporting all brands. This approach lets BRIX Holdings' brands keep their unique identities while benefiting from shared resources. Centralizing technology, finance, and supply chain improves efficiency and cuts costs, allowing each brand to focus on delivering exceptional customer experiences. Discover how the power of scale benefits our brands like Friendly's Restaurants, Clean Juice, Orange Leaf Frozen Yogurt, Red Mango, LLC, and more in the latest issue of QSR Magazine, on page 30. https://lnkd.in/ggUrHZpd Inquire about franchising opportunities with BRIX Holdings: https://brixholdings.com/ #MultiBrandFranchising #Scale #Innovation #Franchise #Leadership

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Restaurateur Tip Of The Week🌟🍽️ Are you looking for innovative ways to attract new customers and boost your restaurant's visibility? Hosting special events and promotions can create the buzz you need to drive new business. 🌟 Themed Nights: Host unique themed nights like Taco Tuesdays, Wine Wednesdays, or Sunday Brunch Specials. These events give customers a reason to choose your restaurant over others. 🌟Exclusive Tasting Events: Invite your loyal customers to exclusive tasting events for new menu items. It’s a great way to gather feedback and build anticipation for new dishes. 🌟 Chef Table/Demonstrations: It’s an engaging way to showcase your culinary expertise and connect with food enthusiasts. 🌟Seasonal and Holiday Promotions: Create special menus and promotions around holidays and seasons. Think Valentine’s Day dinners, summer BBQs, or holiday feasts to attract more diners. 🌟 Charity Events and Community Engagement: Partner with local charities for fundraising events. It’s a fantastic way to give back to the community while attracting socially-conscious diners. These are just a few of the many possible events that your restaurant can run. At Appetite Online, we specialize in helping restaurants create buzz-worthy events and promotions that attract new customers and keep your current ones excited. Ready to drive new business with creative events and promotions? Get in touch! 🎉 #Restaurant #EventPromotion #LeadGeneration #AppetiteOnline

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Embracing the Funk: Culinary World's Trend Towards Funky Flavors, Ingredients, and Colors Step aside, bland and boring - the culinary world is turning up the volume with a symphony of funky flavors, eccentric ingredients, and vibrant colors that are sure to tantalize your taste buds like never before! Imagine savoring a dish that not only delights your palate but also surprises you with unexpected twists and turns of flavor. From tangy tamarind-infused desserts to savory dishes sprinkled with edible flowers, chefs around the globe are pushing boundaries and redefining what it means to experience food. In this bold new era of gastronomy, we're seeing a fusion of cultural influences and culinary techniques that result in dishes that are as visually stunning as they are delicious. Picture a rainbow sushi roll or a charcoal-activated ice cream - these are not just meals, they are works of art that ignite all your senses at once. But it's not just about the aesthetics - these funky flavors and ingredients bring a sense of adventure to the dining table. Whether it's incorporating exotic spices from distant lands or experimenting with unconventional pairings, every bite tells a story of creativity and innovation. If you're ready to embark on a culinary journey unlike any other, buckle up and get ready to explore the wild, wonderful world of funky flavors, ingredients, and colors. Your taste buds will thank you, and your Instagram feed will never look the same again! #NorthDakota #SDjobs #SouthDakota #MTjobs #Montana #WYjobs #Wyoming #GeckoHospitality #WereHiring #LetGoAndLetGecko #GrowYourBusiness #Business #RecruitmentAgency #NowHiring #restaurant #foodservice #opportunity #hoteliers #hotelmanagement

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Here is a path to Leadership excellence. It’s the love for growth and development that fuels the passion for leadership. By continuously honing our skills, fostering a growth mindset we pave the way for impactful leadership. #Leadership #Empowerment

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Topics of interest from the National Restaurant Association show floor. The four topics Alicia Kelso will be zooming in on are labor solutions (cost, retention), operational efficiencies, marketing, and sustainability. http://ow.ly/LPvK105sQFh

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Just finished the course “Strategic Thinking Tips to Solve Problems and Innovate” by AJ Eckstein! Check it out: https://lnkd.in/greRgd2D #strategicthinking #problemsolving.

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The Speed Of Sauce...34% of consumers consider what sauces and condiments are available when deciding what restaurant to visit. Check out this article by Nations Restaurant News, In QSR, Sauces Start To Command A Bigger Spotlight Read More...https://lnkd.in/gypPVSAC

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During April, the restaurant industry experienced a slowdown in job growth, signaling potential challenges amid a shifting economic landscape. Despite adding 6,600 jobs, this figure pales in comparison to the robust gains observed in previous months. According to the National Restaurant Association, 25,100 jobs were added during February, and 28,500 jobs were added during March. Amid these challenges, resilience and adaptability become paramount for restaurant businesses. By staying attuned to market dynamics, leveraging technology to enhance operational efficiency, and prioritizing customer experience, restaurants can navigate through challenging scenarios, including staffing shortages. #Restaurant #RestaurantJobs #RestaurantTrends

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What's one panel you will not miss at the QSR Summit this week? The Future of Digital Transformation in the Fast Casual & QSR Industry - Navigating the current landscape: Examining the challenges posed by escalating expenses when making investments in restaurant technologies - Rethinking the omnichannel strategy: reprioritizing the areas of focus in creating an efficient and effective omnichannel approach that boosts revenue generation and customer experience - Reclaiming guest relationships: Building an integrated ecosystem across all channels to deliver a personalized guest experience that offers consistency across all touchpoints - Leveraging partnerships: collaborating with your vendors to best utilize your tech stacks and leverage data to develop actionable insights ➡️ Julie Wade, Taziki's Mediterranean Cafe ➡️ Dave “Rev” Ciancio, Handcraft Burgers and Brew ➡️ Sam Stanovich, Big Chicken TUESDAY | JUNE 11, 2024 9:05 a.m. Discover more: https://bit.ly/QSRSummit Use code REVITUP for a discounted ticket! #qsrsummit #fastcasual #conference #restaurantbusiness #restauranttech #restaurantowners #restaurantmarketing #restaurantindustry #restaurantowner

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Portillo's last earnings call reported despite a challenging Q1, they're winning with strategic price increases: -Targeted menu price hikes (3% in Q2) offset inflation without hurting sales and no other pricing increases are planned. However, it was notable they said nothing about strategic decreases. -Higher-margin salads like the Spicy Chicken Chopped option are a hit. -Value bundles like the Famous Five are back to tempt budget-conscious diners. They're also laser-focused on efficiency: -Drive-thru speed improvements aim to recapture pre-pandemic levels. -Smaller store formats and kiosk testing streamline operations. Portillo's shows how strategic pricing and operational tweaks can navigate a tricky market. For the March 31-ended quarter, revenues were up 6.3% to $165.8 million. Net income was $5.3 million, compared to a net loss of $1.3 million for the first quarter last year. Need help with your pricing strategy? Visit JUICER and talk to the experts. Read Restaurant Business Online full article here: https://lnkd.in/gbJQgf-u #restaurantmarketing #pricingstrategy

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https://bit.ly/3TZH2uk data shows that QSR and fast casual concepts have experienced year-over-year visit increases every quarter since Q1 2023, while full-service has declined or remained flat. https://bit.ly/3VWYbHC Do you think, latest restaurant technology is adding to the growth of QSRs? Let us know in the comments below. #QSR #DriveThrus #Technology #RestaurantTech #Texas

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Great primer and video in Fast Company about creating more automated and digitized supply chains, powered by GS1 Standards. Two global leaders supporting the restaurant/foodservice industry - McDonald's and Golden State Foods are adding greater efficiency and visibility into their relationship. Listen to what Bob Stewart, senior vice president and chief supply chain officer, North America, at McDonald’s USA and Brian Dick, president and CEO at Golden State Foods, have to say about working together toward ensuring a safer, more efficient supply chain powered by GS1. 

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