“I've worked with Dan on numerous consulting projects over the course of two years and strongly endorse his capabilities as a strategic thinker and leader. Dan is extremely effective at managing both the team and client relationship. He has great project vision and the ability to take difficult and often ambiguous problems and create a well-defined and executable road map for the team. Most importantly, he has the vision and capabilities to translate his skills and those of his team to create powerful insights for the client. Dan is a strong leader and team player and would be an extremely valuable asset in any organization or client engagement.”
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Greater Boston
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Websites
- L.E.K. Consulting
- http://www.lek.com
- Aviation and Travel Consulting
- http://www.lek.com/industries/aviation-travel
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sorry not sorry but taking a personal day to kick it with the one and only Saumil Shah. He flew in from DC to hang b/c he's the best. Unlike Bhavin…
sorry not sorry but taking a personal day to kick it with the one and only Saumil Shah. He flew in from DC to hang b/c he's the best. Unlike Bhavin…
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Sam Welton
Read a recent blog from our partner, Logic, which recaps the insightful discussions from #RELEXLive2024. The article highlights how artificial intelligence is crucial in evolving retail strategies, particularly through smarter assortment planning and enhancing customer engagement. #GenerativeAI #RetailPlanning #SupplyChain #Assortment
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Gary Hawkins
Retail is powered by data. The future of retail is digital. Retail success is dependent on positive customer engagement (digital and physical). If you believe the above statements, why - if you are a retailer - would you deliberately hand over to a third-party your customer engagement, a growing revenue stream, and a source of ever more important first-party data? Yet that’s just what retailers and wholesalers have done by signing on to Instacart’s retail media network. If I’m a retailer or wholesaler, I get it. Instacart is the ‘Easy Button’. A one-stop shop for outsourcing online shopping, digital shopper engagement, and retail media. Choosing a third-party like Instacart removes major headaches and resource commitments for retailers. So I don’t blame retailers and wholesalers for partnering with third-parties like Instacart. But at what cost? As Instacart and other third-party marketplaces grow their influence, traditional retailers will increasingly be delegated to simply putting products on the shelf. CPG marketing funds are rapidly evolving towards digital solutions. How long do you think it will be before traditional trade promotion dollars will be dependent on digital capabilities like sophisticated targeting, digital engagement in the store, and digital offer delivery managed across a growing number of channels? All things Instacart is able to provide. So I get it. Grocery retail is incredibly tactical, the need to obsessively control operating expenses to eke out a profit. Thinking strategically and longer-term is a luxury that many retailers and wholesalers do not have. And I have to give Instacart credit. They saw a market opportunity and went after it, pivoting along the way to provide a growing array of tech solutions to retailers in addition to creating and growing their retail media network. Yet as we accelerate up and out technology’s exponential growth curve, that historical tactical focus, putting out the brush fires to survive another day, becomes increasingly dangerous. And understanding that we now live in a world that has never before existed, a world of exponential change, is now imperative for survival. That’s why I wrote Bionic Retail, my latest book. To help the retail industry understand that it is now in a new world and many of the old rules no longer apply. Succeeding in the exponential world requires new thinking and deliberately letting go of many past practices, processes, and beliefs that increasingly constrain retail and innovation. Maybe the ‘Easy Button’ isn’t going to be so easy after all. The Shelby Report ROFDA Instacart #grocery #groceryretail #grocerystrategy #grocerytech #groceryinnovation #retail #retailtech #retailstrategy #retailinnovation #CPG #CPGinnovation #retailmedianetworks #RMN #supermarket Center for Advancing Retail & Technology (CART) https://lnkd.in/gH93nm3A
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Dave Clements
Data-driven price and promotion planning at scale can be a complex undertaking without the right tools. Expert software tools built upon robust demand models are essential for executing the right customer strategy that delivers results. Excellent article from David Hoyle at dunnhumby about why you need a demand model for effective price and promotion planning: https://lnkd.in/eB2zKR-7. #pricingstrategy #promotionplanning #datadriven #demandmodel
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Karl Haller
“It’s a confusing time. You can find data that would support a number of arguments.” The headline misses the point; it’s not about who’s #1. The real story is how Walmart, Amazon, and other #retailers and #brands are building capabilities to thrive in a challenging environment. One of these is the ability to understand what, how, and why #consumers are thinking and behaving. #WMT is focused “customized moderation,” where “shoppers are moderating spending in certain areas based on their needs, not just spending less overall.” This has brought more high-income shoppers into Walmart stores, drove an uptick in expectations, and a dip in C-Sat. And it’s behind many of their in-store changes to improve experience while managing labor costs: - adding new products (e.g. #bettergoods), increasing product “‘clustering,’ stocking some stores with specific products to cater to specific consumer groups,” and cross-merchandising select non-food products to drive “across the aisle” and grow basket size - expanding the use #mobile, buying 1M smartphones and equipping them with tools to help associates keep “better track of inventory and [move] products from backrooms to shelves, which increased in-stock levels” - focusing “on the checkout process, increasing a metric Walmart calls register utilization, to calculate if registers are adequately staffed,” which correlates with C-Sat - shifting comp for store managers, tying “a higher percentage of their bonus … to actions that tests showed led to better customer experience, such as staying on top of cleanliness and out-of-stock items,” which correlated to higher sales Success in this environment won’t come from one idea. It takes many, combined with a maniacal focus on #execution at scale. Or in Walmart’s language, “constantly striving to be the best version of ourselves, staying true to our values and offering quality, affordable goods and services.” If they do that, per a spokeswoman. “everything else will take care of itself.” https://lnkd.in/eX_aAVv2
81 Comment -
Richard Daw
Dear Retail Friends, If you’re a wholesaler, access to data from suppliers and retail customers is critical in enabling optimal service levels with minimal inventory. But getting that data, and acting upon it, can be challenging. While there are many hurdles to this kind of collaboration, it can be done. And the benefits are numerous – not just for wholesalers, but their suppliers and retail customers as well. https://lnkd.in/dbxub36v #supplychain #supplychainoptimization #wholesaledistribution The future of wholesale supply chain collaboration | RELEX Solutions Unlock insights on boosting wholesale collaboration for supply chain efficiency and profit in this expert interview.
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Richard Daw
Hello Retail Friends, It’s no secret that supply chains have faced unprecedented disruption and volatility in recent years, underscoring the need to address vulnerabilities, improve preparedness, and create innovative strategies. We surveyed 285 retail, CPG, and wholesale leaders globally in February 2024, exploring the challenges, strategic investment areas, and opportunities for retailers and CPGs over the next 3-5 years. See how retail and CPG executives are tackling these challenges and planning for the future in our report, State of Supply Chain 2024: Retail and CPG Dynamics. https://lnkd.in/eQQVdNmN #supplychain #businesstransformation #supplychainplanning
51 Comment -
Aran Hamilton
Excited to head to the 2024 Snowflake Summit in San Francisco this week! 🏙️ I can't wait to share insights on how retailers are leveraging Snowflake and Vantage to launch and accelerate their Retail Media Networks. 🚀 If you’re attending or in SF, let’s connect and discuss the future of retail tech. What are you most excited about at the summit? Drop your thoughts below! 👇 #SnowflakeSummit #RetailTech #Innovation
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Matt Sargent
Given that retailers often ask how they should approach the wild west of AI, I jumped at the opportunity to provide my perspective on how C-stores should utilize AI to accelerate their marketing campaigns. This article, published in CStore Decisions, demonstrates how retailers can leverage their own customer data to create campaigns that, “positively impact open rates, click-through rates and conversions.” ❕ Breaking through the hype of AI and getting to the core of how C-store marketing teams can utilize this capability to drive greater connectivity with their customers, at scale, is a discussion that more retailers should be having. 𝘛𝘩𝘢𝘯𝘬𝘴 𝘵𝘰 Emily Boes 𝘢𝘯𝘥 Erin Del Conte 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘱𝘢𝘳𝘵𝘯𝘦𝘳𝘴𝘩𝘪𝘱 𝘰𝘯 𝘵𝘩𝘪𝘴 𝘢𝘳𝘵𝘪𝘤𝘭𝘦. ⏩ At NexChapter I'm helping clients leverage customer data they possess to drive stronger engagements. 📩 Reach out if you'd like to discuss: matt@nexchapterinc.com #digital #loyalty #convenience #cstores #ai
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Kevin Sterneckert
My research shows that 17% of retail assortments are flush with duplication. Learn more about leveraging AI/ML to identify true duplication! Jake Busch explains, "one of the things that we like to look at first is leveraging forecast data versus just completely relying on historical sales." RELEX Solutions utilizes both historical sales data and machine learning and AI to create accurate demand forecasts what take into account things like weather forecast and trends. #Assortment #Retail #Insight
7 -
Claire McBride
We’re forecasting Walmart to slightly outpace the U.S. retail market, entirely driven by eCommerce. eCommerce is expected to account for 70% (!) of Walmart’s dollar growth this year, up from 56% in 2023. Two key action items for suppliers: 1️⃣ For starters, you need to know the breakdown of growth for your own brand. This is way more impactful than fixating on digital penetration alone. (And btw, you’ll need Luminate Charter to see this granular level of detail.) 2️⃣ Then, you need to align your strategy for growth. Sure, eCommerce may still only account for a small percentage of your sales, but likely the large majority of the growth. Investments need to be right sized accordingly and you need a deep understanding of the digital levers available to you. Our 2Q quarterly business review on Walmart shares more details on our forecasts and the omnichannel tactics needed for success – spanning Walmart Connect, Luminate, 3P marketplace, measurement, and more. The QBR will hit Stratably Premium members’ inboxes later this morning. If you want in on the action, sign up at stratably.com/join or DM me to learn about how we can help you win with your most important retail accounts, in the fastest-growing channel – digital.
426 Comments -
David Glaza
I've just published a new blog on the DIGITS site, where we delve into the recent Target Circle relaunch and its significant impact on the retail landscape. In this post, we explore: - 1M New Signups since the relaunch - A 20% increase in weekly offers - 2.5X higher offer utilization with auto-apply - Key insights on promotional spend and incrementality Plus, I share strategic tips on how to leverage these changes for maximum success. https://lnkd.in/g9PwNCMx
13 -
Jad Freiha
In most of my conversations with leaders in the retail space, one big challenge that keeps coming up is AI resistance, as people are less likely to adopt a technology they fear or don't understand. Successful AI adoption requires guiding teams from fear towards curiosity and then excitement. Here are my thoughts on what is required to foster an AI-ready culture.
283 Comments -
Dinavahi Srinivasa Ranganadh
Walmart Data Ventures, a subdivision of the retail giant Walmart, is instrumental in providing valuable consumer data to companies and suppliers. Understanding consumer preferences and behaviors is key for businesses to tailor their marketing and sales strategies effectively. One of their innovative products, Digital Landscapes, collects comprehensive data on individuals as they browse the Walmart website, offering insights into consumer behavior, preferences, and trends for informed decision-making by suppliers and businesses. By leveraging data through Digital Landscapes, suppliers can optimize product offerings and marketing efforts, staying ahead of the competition and resonating with their target audience. Walmart's collaboration with Disney's Audience Graph features further enhances targeted advertisements, allowing for more personalized and relevant ads, benefiting both companies and their customer bases. With approximately 145 million weekly customers, Walmart's vast data collection potential significantly impacts the success of marketing and sales efforts. Walmart Data Ventures' role in providing consumer data empowers companies and suppliers to better understand consumer preferences and tailor strategies, ultimately driving business growth and delivering personalized customer experiences. #walmart #customerdata #consumerdatainsights Explore more about Walmart's customer data initiatives at the link below:
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Jeff Rudat
Amazon continuing its test & learn strategy to expand its grocery business. Also noteworthy is that it includes grocery retailers on Amazon.com, not just its own grocery ( continuing to build an ecosystem and offer more to customers) Excerpts: Dive Brief: Amazon announced Tuesday a new grocery subscription available to Prime members and customers using EBT. The subscription, which costs $9.99 per month for Prime members and $4.99 per month for non-Prime members with an EBT card, provides free grocery delivery on orders over $35 across Amazon Fresh, Whole Foods Market and grocery retailers on Amazon.com such as Cardenas Markets and Save Mart. The subscription adds to the string of changes Amazon is making to its grocery offerings as it looks to sharpen its presence as a grocer as well as bolster its Prime membership. Dive Insight: Amazon is positioning its new grocery subscription as a “low, monthly fee” that “pays for itself” after one delivery per month. “Our goal is to build a best-in-class grocery shopping experience — whether shopping in-store or online — where Amazon is the first choice for selection, value, and convenience,” Tony Hoggett, senior vice president of worldwide grocery stores at Amazon, said in an emailed statement. “We have many different customers with many different needs, and we want to save them time and money every time they shop for groceries.” Grocery delivery has been one area in particular that Amazon has grappled with recently. In January 2023, Amazon Fresh raised its threshold for free delivery to $150 but then 10 months later lowered that minimum to $100. A month later, Amazon said it started offering grocery delivery and free pickup to non-Prime members in all markets where its Amazon Fresh stores and online services operate, with plans to expand grocery delivery and free pickup from Whole Foods to shoppers who aren’t Prime members. #amazon #grocery #ecosystem
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John Harmon, CFA
We recently published a RetailTech landscape of 30 companies engaged in demand forecasting, including companies in the enterprise software, grocery-focused and supply chain segments. Key points: * Demand forecasts drive downstream functions such as inventory, assortment, allocation and, ultimately, revenues, margins and customer sentiment. * The accuracy of time series-based machine learning (ML) can be boosted by including external data such as weather forecasts, calendars and competitive intelligence. * GenAI could be used to locate key variables and inflection points in demand data and communicate these results to drive advanced AI/ML-driven demand forecasts. https://lnkd.in/e6EWcZxQ #retailtech #retailtechnology #demandforecasting
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David Marcotte
Consulting by Kantar Organized Retail Crime (ORG) was a major news story in 2023 that went quiet in 2024. In part due to a burst of 'catchas' from analyst in regards to a gap between a report and comments to congress, but more so to the news cycle. Very good article to where we are now by CNN with notable success and legal changes pushed by the National Retail Federation and David Johnston And the self-evident "the public pays". A more detailed call out to the 'INFORM ACT 2023" would be of interest Paida Mugudubi Gary Newbury, Supply Chain Performance Improvement, Curt Devine, Jennifer Heebner https://lnkd.in/ge_TAxCB
53 Comments -
Dave Lokes
Bluecore’s first-ever Benchmarks Report is live. It’s well done and you need to take a look! Why? Because if you were tasked with building a benchmark report for retailers about retail performance, this is what you would build! It’s customer-centric, quantifies the quantity and quality of retail customers by retail vertical, and highlights metrics you strive to improve daily - onsite identification, new customer acquisition, retention, and reactivation, order frequency, and average order value. See? I told you this is what you would build! You can read the full report here: https://bluecre.co/3w0ylrT
14 -
Aditya Patel
In today's retail, the concept of omnichannel shopping reigns supreme, as consumers navigate seamlessly between online and brick-and-mortar experiences. While retail giants effortlessly handle thousands of daily orders, smaller enterprises face unique challenges in managing their operations. Enter the Omnichannel Order Management System (OMS), a comprehensive solution designed to address these pain points. By offering scalability and cost-efficiency, an OMS ensures a smooth retail experience for businesses of all sizes. With features such as real-time inventory tracking and premium customer service, an OMS emerges as a vital tool for retailers seeking to expand their presence today's competitive market. Ready to take your business to new heights? Explore our blog and uncover the impact of Omnichannel OMS for small and mid-sized retailers. https://hubs.la/Q02zR1N40 #ShoppingandtheRetailIndustry #eCommerce #Retail #Omnichannel #OrderManagementSystem
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Dinavahi Srinivasa Ranganadh
Walmart is focusing on digital transformation to close the eCommerce gap with Amazon by offering exclusive access to digital shoppers through events like Walmart+ Early Access. A small but notable percentage of consumers, especially Generation Z and millennials, are interested in exclusive access to new products from merchants. Brands like Mars are enhancing their digital presence by offering unique experiences online that cannot be found in physical stores. Amazon is also increasing digital engagement by launching a new grocery subscription service to incentivize more frequent online orders. Despite Walmart's efforts, Amazon still holds a significant lead in eCommerce retail spending, with Amazon at 57.2% and Walmart at 6.8% as of Q4 2023 #walmart #amazon #ecommerce #onlineretail
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Eliza Kapitan
🔍 Consumer Behavior Insight: Trust vs. Value Fascinating to see that while 94% of US consumers surveyed do NOT trust Temu, 68% still shop there. This highlights how powerful prices, ease of use, and deals can be. Despite an instinctual feeling of distrust (System 1 thinking), more deliberate, analytical thinking (System 2) considers financial benefits strong enough to outweigh trust issues. Read more: https://lnkd.in/e7DbveKB
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