“Charles stepped into a challenging position as General Manager. His leadership and focus completley turned the property around both financially and in all aspects of service. He is a true professional!”
About
Experience & Education
Licenses & Certifications
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Substitute Teacher - Five Year License
Ohio Department of Education
Issued ExpiresCredential ID 21911663 -
Certified Hotel Administrator (CHA)
AHLEI - American Hotel & Lodging Educational Institute
Issued Expires -
ServSafe Food Protection Manager
National Restaurant Association Educational Foundation (NRAEF)
Issued ExpiresCredential ID 17862836 -
ServSafe Food Handler
National Restaurant Association Educational Foundation (NRAEF)
Issued ExpiresCredential ID 3705376 -
ServSafe Alcohol
National Restaurant Association Educational Foundation (NRAEF)
Issued ExpiresCredential ID 16170699 -
Certification in Hotel Industry Analytics (CHIA)
AHLEI - American Hotel & Lodging Educational Institute
Volunteer Experience
Projects
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Hilton | Focused Service Premium Rooms
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Support the launch of Premium Rooms for the Hilton Garden Inn and Hampton brands.
The Premium Room program provides:
• An opportunity to increase revenue through new room inventory.
• A way to give guests more choices.
• An upsell opportunity for front desk.
• An alternative to restrict low-rated corporate business in favor of higher-rated BAR business.
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Hilton | Product Management Group
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Serve as the central point of contact for assigned projects. Manage new product initiatives, including:
• Selection of new uniforms to support the relaunch of Hilton Garden Inn brand
• Coordination of the revamp for the Hilton Garden Inn arrival treat
• Coordination of the redesign work for a new food and beverage retail concept -
Orgwide | Comfort Rally Cards
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Worked with OrgWide to help design weekly huddle cards for Choice’s Comfort Inn brand. Rally Cards were introduced to support the brand's Core Values, Brand Promise and Service Essentials.
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Hilton | Hilton University & Global Brand Training
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Audited and edited the Hilton Garden Inn F&B Champion Program. Provided minor Instructional Design modifications to update the content and materials necessary to deliver the Program.
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HGI Ultimate Service Improvement Program Champion
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• Led the Instructional Design work for the relaunch of the Ultimate Service Improvement Program.
• Served as the overall resource for the BPS Team throughout the program.
• Communicated monthly updates with the BPS Team on hotels in the program.
• Managed the USI SharePoint team site to ensure materials were always up to date and available.Other creators -
HGI Loyalty Engagement League
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Served as “Commissioner” of the HGI Loyalty Engagement League, a competition-based initiative
meant to drive Loyalty scores by pairing top performers with hotels needing improvement -
Hampton Ultimate Sales Professional
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Facilitated training as a prospect for the Ultimate Sales Professional Certification Program
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Hampton Save-a-Landmark
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Served as the Team Captain for the restoration of Amelia Earhart Museum
Member of the team helping to restore the National Civil Rights Museum
Organizations
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Ohio Hotel & Lodging Association
Member
-Membership Committee (2017-2022) Workforce Work Group (2021-2022) Allied Council (2017-2018)
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Dublin Chamber of Commerce
Member
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Visit Dublin Ohio
Member
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Dublin Chamber of Commerce
Member
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Visit Dublin Ohio
Member
- -
Customer Experience Professionals Association (CXPA)
Member
- -
American Hotel & Lodging Association
Allied Member
- -
Experience Columbus
Member
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Recommendations received
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LinkedIn User
12 people have recommended Charles
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