Charles Stuart

Columbus, Ohio Metropolitan Area Contact Info
3K followers 500+ connections

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About

With over 20 years of experience in the hospitality industry, I am a seasoned…

Experience & Education

  • AS Advisors Group

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Licenses & Certifications

Volunteer Experience

  • Ohio Hotel & Lodging Association Graphic

    Vice Chair, Membership Committee

    Ohio Hotel & Lodging Association

    - 3 months

  • Ohio Hotel & Lodging Association Graphic

    Membership Committee

    Ohio Hotel & Lodging Association

    - 5 years 3 months

  • Treasurer

    Hilliard Tharp 6th Grade School PTO

    - 1 year

    Education

  • Treasurer

    Hilliard Weaver Middle School PTO

    - 2 years

    Education

  • President

    Hilliard Tharp 6th Grade School PTO

    - 1 year

    Education

  • Board Trustee

    Quarry Pointe Home Owners Association

    - 4 years

Projects

  • Hilton | Focused Service Premium Rooms

    -

    Support the launch of Premium Rooms for the Hilton Garden Inn and Hampton brands.
    The Premium Room program provides:
    • An opportunity to increase revenue through new room inventory.
    • A way to give guests more choices.
    • An upsell opportunity for front desk.
    • An alternative to restrict low-rated corporate business in favor of higher-rated BAR business.

  • Hilton | Product Management Group

    -

    Serve as the central point of contact for assigned projects. Manage new product initiatives, including:
    • Selection of new uniforms to support the relaunch of Hilton Garden Inn brand
    • Coordination of the revamp for the Hilton Garden Inn arrival treat
    • Coordination of the redesign work for a new food and beverage retail concept

  • Orgwide | Comfort Rally Cards

    -

    Worked with OrgWide to help design weekly huddle cards for Choice’s Comfort Inn brand. Rally Cards were introduced to support the brand's Core Values, Brand Promise and Service Essentials.

  • Hilton | Hilton University & Global Brand Training

    -

    Audited and edited the Hilton Garden Inn F&B Champion Program. Provided minor Instructional Design modifications to update the content and materials necessary to deliver the Program.

  • HGI Trusted Advisor Consultation Toolkit

    -

    Developed and served as the administrator of the Trusted Advisor Consultation Toolkit, which provided the framework for all the consultative efforts for the Brand Performance Support Team when working with and consulting hotels.

    Other creators
  • HGI Ultimate Service Improvement Program Champion

    -

    • Led the Instructional Design work for the relaunch of the Ultimate Service Improvement Program.
    • Served as the overall resource for the BPS Team throughout the program.
    • Communicated monthly updates with the BPS Team on hotels in the program.
    • Managed the USI SharePoint team site to ensure materials were always up to date and available.

    Other creators
  • HGI Loyalty Engagement League

    -

    Served as “Commissioner” of the HGI Loyalty Engagement League, a competition-based initiative
    meant to drive Loyalty scores by pairing top performers with hotels needing improvement

  • Hampton Ultimate Sales Professional

    -

    Facilitated training as a prospect for the Ultimate Sales Professional Certification Program

  • Hampton Save-a-Landmark

    -

    Served as the Team Captain for the restoration of Amelia Earhart Museum
    Member of the team helping to restore the National Civil Rights Museum

  • Hotel Opening Team (New Construction)

    -

    Member of the Opening Team for the Courtyard by Marriott Boston/Waltham.

    Other creators
    See project

Organizations

  • Ohio Hotel & Lodging Association

    Member

    -

    Membership Committee (2017-2022) Workforce Work Group (2021-2022) Allied Council (2017-2018)

  • Dublin Chamber of Commerce

    Member

    -
  • Visit Dublin Ohio

    Member

    -
  • Dublin Chamber of Commerce

    Member

    -
  • Visit Dublin Ohio

    Member

    -
  • Customer Experience Professionals Association (CXPA)

    Member

    -
  • American Hotel & Lodging Association

    Allied Member

    -
  • Experience Columbus

    Member

    -

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