“Chris makes it happen. His biggest strength is a combination of his business based thought process to IT and his work ethic. He has the ability to cut through the fog of endless conversation and bring focus on the burning platform. Once armed with the strategy, his perseverance and ability to lead others helps him to always deliver the desired objective successfully. It was a privilege to work for him and have his continuous guidance.”
About
Activity
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I’m thrilled to share that I have accepted the role of Treasurer at Verizon. I’m grateful for this opportunity and proud to work for an organization…
I’m thrilled to share that I have accepted the role of Treasurer at Verizon. I’m grateful for this opportunity and proud to work for an organization…
Liked by Chris White
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Nurturing culture is just as important as technology for building a resilient business 💭 I was honored to kick off this year’s #cloudleadershipday…
Nurturing culture is just as important as technology for building a resilient business 💭 I was honored to kick off this year’s #cloudleadershipday…
Liked by Chris White
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Let's celebrate and give a big round of applause to our latest Experience Champions! 👏 These exceptional employees consistently go the extra mile…
Let's celebrate and give a big round of applause to our latest Experience Champions! 👏 These exceptional employees consistently go the extra mile…
Liked by Chris White
Experience & Education
Licenses & Certifications
Patents
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Method and system for providing enhanced trouble ticket status content
Issued US 8630886
Abstract: An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.
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Dashboard maintenance/outage correlation
Issued US 8494911
Abstract: A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.
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Dashboard interface group identifier
Issued US 8756306
Abstract: A device receives multiple identifiers associated with a customer of a network, receives multiple products associated with the customer and provided by the network, groups the multiple identifiers into a single customer identifier, and associates the single customer identifier with the multiple products.
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Dashboard map filtering and clutter/declutter algorithm
Issued US 8676655
Abstract: A device displays multiple products associated with a customer of a network and provided by the network, receives a customer selection of a filtering mechanism, and one of increases or reduces a display of the multiple products based on the customer selection of the filtering mechanism and based on device types associated with the multiple products.
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Method and system for providing alarm reporting in a managed network services environment
Issued US 7525422
Abstract: An approach for alarm reporting is provided. An alarm from a first alarm feed and an alarm from a second alarm feed are received. A merged alarm is generated to provide a consistent view of an event corresponding to the alarm from the first alarm feed and the alarm from the second alarm feed. The merged alarm is stored for retrieval by a reporting system.
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Method and system for providing customer controlled notifications in a managed network services system
Issued US 20060248407
Abstract: An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform…
Abstract: An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.
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METHOD AND SYSTEM FOR PROVIDING ONLINE TROUBLE TICKET SERVICING
Filed US 20130073470
Abstract: An approach is provided for online trouble ticket servicing. Communication is initiated with a user for creation of a trouble ticket by an online trouble ticket service. A determination is made whether the user is associated with an online account of the trouble ticket service. Based on the determination, a graphical user interface is presented and includes a feedback area to specify information indicating a reason for non-usage of the online account for the trouble ticket service.
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Dynamic Transactional Pricing (Pending Approval)
US
Organizations
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Society of Information Managers - Dallas SIM
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Recommendations received
1 person has recommended Chris
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