“Britt is an exceptional sales and marketing executive with years of industry experience, in particular the medical equipment and services industries. He understands with great details the needs of business to business customer sales as well as business to consumer sales objectives for a company trying to enter or expand into various vertical markets. Britt’s interpersonal skills are great and he is a very good people person. People skills at times are lacking in many of today’s sales teams whom rely solely on technology platforms without understanding the people skills needed before, during and after the use of various technologies in a sales process. I highly recommend Britt for a company that is searching for a great executive in sales and marketing.”
About
Contributions
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How can you stay organized with multiple accounts?
These are two key points to maintaining and growing any customer relationship and being able to build and keep trust. In a mostly virtual world, we have so many ways to communicate with customers and it's important to know which style is their preference. It's also important to know the right frequency and when to communicate news that's great, good, bad, or indifferent. We still need to have face time (and not the apple one) with our customers. It's important to break bread and meet together even now.
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You have a lot of customer feedback to manage. What’s the best way to keep track of it all?
We have a great CRM BUT not all departments are integrated into or willing to use it on a regular basis. That said, we manage all issues and feedback with a CAPA format and have other processes in place to bring in the internal team members responsible for resolving the issue. Having something to be able to share the feedback across the organization is vital to track one off issues and issues that are or that may becoming systemic before they get out of hand.
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You have a lot of customer feedback to manage. What’s the best way to keep track of it all?
In my current role we do this with a multi faceted approach of annual feedback surveys and escalation layers for day to day issue management. I agree with some others that have said assess and handle or delegate. You could also assess and manage by managing the project/issue to make sure the other departments are handling the work and getting it done timely. It really depends on the scope and issue that was given by the customers feedback.
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How can you maintain a strong relationship with your counterpart after a sales negotiation?
This is so very important to do. It’s very easy to drop the ball in a fast-paced sales environment where sales cycles may be long but other things in work pull you away. It’s just as important before as after the close to do what you said you would do.
Activity
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MOMS is helping to Increase Access leading to Better Outcomes with our innovative solution and national network of collection sites and providers. We…
MOMS is helping to Increase Access leading to Better Outcomes with our innovative solution and national network of collection sites and providers. We…
Liked by Britt Kemp
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Five adult onset patients with similar #ataxia symptoms. Five different diagnoses. One whole genome test. Download our case study to see how…
Five adult onset patients with similar #ataxia symptoms. Five different diagnoses. One whole genome test. Download our case study to see how…
Liked by Britt Kemp
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Join Jeffrey R. Luber, CEO of binx health, to learn about the value CLIA waived POC molecular tests are bringing to STI programs!
Join Jeffrey R. Luber, CEO of binx health, to learn about the value CLIA waived POC molecular tests are bringing to STI programs!
Liked by Britt Kemp
Experience & Education
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BioTouch
View Britt’s full experience
See their title, tenure and more.
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Honors & Awards
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Top Sales Representative of the Year 2021
Path-Tec
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Top Sales Representative of the Year 2020
Path-Tec
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Making It Happen Award 2019
Path-Tec
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Outstanding Newcomer Award 2018
Path-Tec
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Presidents Club Award 2013
Atherotech
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Circle of Excellence Team Member 2011
VistaCare Hopsice
Recommendations received
4 people have recommended Britt
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Going to #ADLM (fka AACC) next week (7/29) in Chicago? If so, and you need help with lab specimen collection supplies or clinical kitting or carrrier…
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🌟 Exciting News from BioTouch Global! 🌟 We are thrilled to announce the launch of our brand new website! 🎉 Discover our world-class kitting and…
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🌟 What an incredible time we had at the DIA 2024 Annual Meeting in sunny San Diego! 🌟 We were thrilled to join the Drug Information Association’s…
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Research for both a cure and improved treatments for #RheumatoidArthritis (#RA) is in full stride. Explore our customizable CIA, CAIA, and AIA…
Research for both a cure and improved treatments for #RheumatoidArthritis (#RA) is in full stride. Explore our customizable CIA, CAIA, and AIA…
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Exciting News! We're thrilled to announce that Robert Coyle, CEO of BioTouch, will be attending the ADLM conference from July 28 to August 1 in…
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