Sourabh Biharia

Check out Salesforce’s latest announcement on how MuleSoft is unifying data across the order management lifecycle with B2B & B2C Integration!

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Register now for this upcoming webinar to learn how MuleSoft helps organisations integrate and orchestrate data from Sales Cloud, Service Cloud, and other disparate systems to build a scalable foundation for any AI strategy.

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Excited to share a sample app https://lnkd.in/gt93Yrm7 to showcase how Salesforce Einstein Generative AI can be used to speed up the development for case classification and routing through tone and sentiment analysis! 🚀 Key Insights: Part 1: Discover how tone and sentiment analysis can classify and prioritize cases effectively. Read Part 1 📖 https://lnkd.in/gZksiNgB Part 2: Learn how to integrate this analysis into Salesforce workflows with Apex and Flow for dynamic, real-time case routing. Read Part 2 🔄 https://lnkd.in/gEkjffwm Why It Matters: Efficiency: Automates tone analysis for smarter case prioritization and classifications. Customer Experience: Enhances communication by understanding and responding to customer sentiment. Ensuring Safe Responses & Reducing Bias: I demonstrate techniques using Einstein prompt template input and output parameters to ensure safe, unbiased responses in code. This approach helps maintain fairness and accuracy in AI-driven interactions. 🌐🔍 Early Case Support & Human Oversight: While this technology excels at providing information assistance in the early stages of case support, keeping humans in the loop is essential for ensuring the best resolution outcomes. Human oversight complements AI to handle complex scenarios effectively. Responsible AI Practices: Prioritize data privacy, reduce biases, and maintain transparency to build trust and deliver ethical AI solutions. Explore these advancements in my blog series! 👇 #Salesforce #AI #GenerativeAI #CustomerService #Apex #Flow #ResponsibleAI #BiasReduction #HumanInTheLoop https://lnkd.in/gZksiNgB

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On today's #AI charged atmosphere, the future of enterprise computing application companies like #Salesforce and #SAP is under scrutiny. A potential shakeup in this field is imminent. == #Sanver is #AWS and #Zoho partner Check out more details here: https://lnkd.in/dJ3YvA4P

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Boomi acquires APIIDA and Mashery. #APImanagement The challenge for #Boomi now will be to integrate these acquisitions to provide a cohesive user experience unifying with their existing #integration platform. They have previously been successful with doing with other #acquisitions , so hopefully that pattern will be repeated here.

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AI is revolutionizing replatforming & migration! This isn't just potential anymore - it's making a real difference. Excited to see the Anything2Boomi solution take the centerstage for migrating legacy integration, EDI and API landscapes to Boomi: a solution headlining the incredible collaboration between Infosys and Boomi! #AI #TechMigration #Innovation

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Our very own Krishna Misra authored a blog on how #mulesoft achieves #zerotrust architecture. Check it out! The combination of a robust design and implementation strategy joined with MuleSoft’s strengths as an API management platform along with a compliant identity management solution, creates a best practice zero trust architecture that can be adopted at scale across organizations and geographies. #security #salesforce #identitymanagement #apisecurity #ipaas #integration #API #ABAC https://lnkd.in/gwuWEqPb

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Explaining about what we do at #prowesssoft.

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Amit Walia, CEO at Informatica demonstrated that he is good for his word at his #InformaticaWorld keynote yesterday. One year ago, he promised a copilot that would work across the entire #IDMC cloud #datamangaement platform. Yesterday, he was good to his promise. #CLAIRE copilot is the first in the industry to offer an AI-augmented user experience for #UnifiedDataEngineering. His promise this year is that Informatica will innovate. He said, "We are going to completely remain invested to make sure you can move your whole IT to the cloud, seamlessly, cheaply." Let's see how the year plays out. Vineet Walia Mark Jewett Peggy O'Neill Mitchell Nitzan Jim Kruger #DataIntegration #Data #Analytics #MDM #MetadataServices #Analytics #APIintegration #APIM #APImanagement

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Strategic Discussion with Boomi's Head of PSO Services in Singapore Great week with a productive meeting with Anthony Rabiaza, Head of PSO Services at Boomi Singapore. Our discussion centered on strengthening our partnership to deliver best-in-class integration solutions for our mutual customers. Key areas of focus included: Collaborative Customer Approach: We exchanged valuable insights on customer requirements and explored how Boomi's platform can address them effectively. OSI's Innovation Expertise: We highlighted how OSI Digital, as a trusted Boomi partner, leverages its expertise to develop innovative solutions that unlock maximum value for our clients. Boomi's Continued Innovation: We gained a deeper understanding of Boomi's product roadmap, ensuring we stay at the forefront of integration technology to benefit our customers. This meeting reinforces our commitment to a successful partnership with Boomi. We look forward to working together to empower businesses with seamless and efficient integration solutions. #Boomi #Integration #Partnership #CustomerFocus #Innovation #WorkTogether #ipaas

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I liked this article from Silvio Savarese, Chief Scientist at Salesforce AI Research. In it he explores the value of smaller LLMs for business applications. He points, quite rightly, to the huge energy consumption of larger LLMs, and reminds us that smaller LLMs will often be perfectly fit for purpose for enterprise use cases. A business applications does not need the same limitless flexibility that ChatGPT does. I suspect that over time, energy costs will be be passed on to the consumer. No investor will absorb them indefinitely. What will happen then? Will the product design change, to reduce its energy use and cost? Will the consumer pay (cash, or via advertising)? https://lnkd.in/ek8iKArY

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Informatica CEO Amit Walia and Snowflake CEO Sridhar Ramaswamy discuss our ongoing commitment to help build our our customers AI Future with Fast, Trusted Data. If you're at #DataCloudSummit, be sure to stop by the #Informatica booth (#1326)!

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Pega’s AI strategy, from a toolset perspective, may be one of the most compelling for businesses today. Rulesware and its partners are well positioned to convert your AI concepts into a reality so that you can achieve real, tangible business outcomes faster than any other approach. #rulesware #pegaworld2024 #pegaworldinspire2024

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Discover how Anypoint Exchange fuels reusability, enhances technical workflows, and fosters growth within your organization. Learn about engagement scores, technical asset workflows, and platform extensions that drive efficiency and innovation. #SalesforceAPI #AnypointExchange

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Zero-Trust Your Way to Stronger Customer Relationships. On my blog writeup on Salesforce Architects Medium Publication - See how MuleSoft helps build a secure foundation for your integration strategy. https://lnkd.in/gXN2gnRY

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The acquisition of the software assets of Mashery and APIIDA is an effort by Boomi to reinvigorate its API Management strategy. Combining cloud first API management from Mashery and federated API gateway management from APIIDA, it will keep the integration roadmaps filled for the coming year to 18 months.   The reasoning behind it is clear. The current API Management product is not cloud first or multi-tenant. The hope is that Mashery will provide a well architected and complimentary SaaS API Management solution for Boomi customers. APIIDA is all about moving the control plane to the cloud for heterogeneous API management deployments. While not a standalone reason to buy from Boomi, it will help answer the questions about control of complex environments.   Both acquisitions bring production customers at scale and add incremental revenue, but these acquisitions appear to be more about rounding out the API management story for Boomi and a statement of continued commitment to this market.   For existing Boomi API management customers, it appears that the roadmap will continue at the same pace and over time they will be offered the opportunity to buy one or both of the new acquisitions. For new customers it suggests that Boomi wish to bring a deeper commitment to API management both standalone and in the context of the wider enterprise integration story.   The announcements about AI agents , orchestration and the new agent garden will require strong API Management features. If Boomi can bring these two initiatives together it promises to be a strong integration and middleware story. #Boomi #Boomiworld

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