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Articles by Andrew
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How Exceptional Service Empowered Our Brand – Ritz-Carlton
How Exceptional Service Empowered Our Brand – Ritz-Carlton
By Andrew Houghton
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Wechat & The Ritz-Carlton: Winning the contest for attention
Wechat & The Ritz-Carlton: Winning the contest for attention
By Andrew Houghton
Contributions
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What do you do if you're struggling to become a successful hotel general manager?
You need to teach those at the corporate offices to reduce the burden they place on the GM so they can be a hotelier. I completely agree, the GM needs to own the guest experience by selecting the right talent, empowering them, and nurturing them. Most importantly, respond to reviews on social media personally. That will reduce the issues.
Activity
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JW Marriott Mumbai Juhu Announces the Promotion of Deep Vahi to Director of Operations Nikita Ramchandani, General Manager of JW Marriott Mumbai…
JW Marriott Mumbai Juhu Announces the Promotion of Deep Vahi to Director of Operations Nikita Ramchandani, General Manager of JW Marriott Mumbai…
Liked by Andrew Houghton
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In an opulent ceremony hosted here at The Ritz-Carlton, Half Moon Bay, we joined The MICHELIN Guide of California celebrating the finest culinary…
In an opulent ceremony hosted here at The Ritz-Carlton, Half Moon Bay, we joined The MICHELIN Guide of California celebrating the finest culinary…
Liked by Andrew Houghton
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The best thing Singapore ever did for me was give me my wife, May. So on this National Day I am eternally grateful for the country that we both call…
The best thing Singapore ever did for me was give me my wife, May. So on this National Day I am eternally grateful for the country that we both call…
Liked by Andrew Houghton
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