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Articles by Andrei
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New report from Recurly - The 2024 State of Subscriptions
New report from Recurly - The 2024 State of Subscriptions
By Andrei Rebrov 🚀
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How B2B sales process could be better (from buyers perspective)
How B2B sales process could be better (from buyers perspective)
By Andrei Rebrov 🚀
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Subscription Engineer #31: Personalization demystified
Subscription Engineer #31: Personalization demystified
By Andrei Rebrov 🚀
Contributions
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You're working remotely in E-Commerce. How can you develop your leadership skills in virtual collaboration?
Success in e-commerce companies happens when all the departments work together and contribute to the common goal. It’s very rare when big project can be done by a single team. It means that you need to listen a lot. Ask other people about imperfections they see, about things you and your team could be done better and what they perceive as a best in class. After completion of a project run a retrospective and come up with 3 things you can do better next time.
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You're a small business owner. How can you improve your e-commerce payment processing?
Modern e-commerce platforms provide various payment methods out of the box you shouldn’t rush to add all of them because each of them has pros and cons and should be chosen based on the product price, audience and country. For example, cash app is popular among people who accept cash, Venmo - younger audience, Amex - wealthier clients, WeChat - Asian clients and so on. The best way to find what’s right for you is by doing A/B testing.
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How can you provide 24/7 customer service in e-commerce?
Currently there are 3 ways how automation can help: 1) Automation services who CS agents that provide them various options how they can answer to the client based on the inquiry 2) Website chatbots: simple one that can navigate to the proper FAQ article and more sophisticated they can help with WISMO requests, refunds, replacements and other requests 3) Automation services that work on top of platforms like Zendesk. They are similar to the previous one but should be able to handle more volume and should have more flexibility in terms of configuration.
Activity
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I keep getting asked if we're going to respond to this publicly. I always refer back to Brandolini's Law: "The amount of energy needed to…
I keep getting asked if we're going to respond to this publicly. I always refer back to Brandolini's Law: "The amount of energy needed to…
Liked by Andrei Rebrov 🚀
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Hi! If you liked my zombie brands story I have a few asks 1. Sign up for Modern Retail's daily newsletter https://lnkd.in/eRD-JCbq 2. Send me tips!…
Hi! If you liked my zombie brands story I have a few asks 1. Sign up for Modern Retail's daily newsletter https://lnkd.in/eRD-JCbq 2. Send me tips!…
Liked by Andrei Rebrov 🚀
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Announcement: We're doing an arena show... in San Francisco! September 10th. Chase Center. With Mark Zuckerberg. Huge thank you to our friends at…
Announcement: We're doing an arena show... in San Francisco! September 10th. Chase Center. With Mark Zuckerberg. Huge thank you to our friends at…
Liked by Andrei Rebrov 🚀
Experience & Education
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Scentbird
View Andrei’s full experience
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Licenses & Certifications
Courses
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R Programming
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Projects
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Lexgarant
Have facilitated iteration zero
Languages
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English
Professional working proficiency
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Russian
Native or bilingual proficiency
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German
Limited working proficiency
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Hello my dear LinkedIn community including amazing BRD and sales! I recently stumbled upon a new strategy that involves a little bit of guilt. Let’s…
Hello my dear LinkedIn community including amazing BRD and sales! I recently stumbled upon a new strategy that involves a little bit of guilt. Let’s…
Shared by Andrei Rebrov 🚀
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We are thrilled to announce a strategic addition to our executive leadership team at Recurly that will elevate customer experience. Rachel Provosty…
We are thrilled to announce a strategic addition to our executive leadership team at Recurly that will elevate customer experience. Rachel Provosty…
Liked by Andrei Rebrov 🚀
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Discover the secrets to lasting subscriber relationships with Alaska Airlines & The Guardian. ✅ Join Taylor Putnam, Principal Commercial Product…
Discover the secrets to lasting subscriber relationships with Alaska Airlines & The Guardian. ✅ Join Taylor Putnam, Principal Commercial Product…
Liked by Andrei Rebrov 🚀
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