Amy Roffmann New

Chandler, Arizona, United States Contact Info
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Information Technology

About

With over 20 years of experience in process improvement, business analysis, product…

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Experience & Education

  • Information Technology

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Licenses & Certifications

  • Lean Six Sigma Master Black Belt

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    Issued

Volunteer Experience

  • Vice Chair

    High Tech Industry Cluster, Arizona Governor's Office

    This organization was the precursor to today's Arizona Tech Council. We worked as an adjunct to state commerce attract-and-retain efforts, to bring high technology companies to Arizona.

Projects

  • Decision Support for Telecom Cost Reduction

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    • Designed a decision support solution for the review of mobile telecom expense – primarily cell phone and Blackberry – for a global corporation with approximately 51,000 service users. IT managers wanted to get an understanding of the complexity and cost of their telecom spend. Under the current state, IT was providing in-house technical support for telecom assets, in addition to managing an enormous number of individual and bulk carrier contracts. The goal of the project was to simply…

    • Designed a decision support solution for the review of mobile telecom expense – primarily cell phone and Blackberry – for a global corporation with approximately 51,000 service users. IT managers wanted to get an understanding of the complexity and cost of their telecom spend. Under the current state, IT was providing in-house technical support for telecom assets, in addition to managing an enormous number of individual and bulk carrier contracts. The goal of the project was to simply provide an as-is picture of telecom complexity for mobile assets, and to identify possible solutions, along with providing a decision matrix for managers to review and apply.

  • Process Speed for Clinical Trials

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    • Provided diagnostic assessment and effectiveness training for a research and development team at a major pharmaceutical firm. R&D efforts were significantly behind schedule; Phase II trials were 21 months into a budgeted 10-month research cycle, with less than 50% of research tasks completed. Worked with the team to identify opportunities to improve use of standard meetings, communications and other problem-solving tools.

  • Sales Policy Restructure

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    • Led a week-long Kaizen event to restructure sales policies for a division of a major chemical company in order to reduce fixed product distribution costs (FPDE). The goal was to gain $1M in annual FPDE savings by improving understanding of and compliance with sales policies. The Kaizen event exceeded that goal by identifying $3.23M in FPDE savings, $400K in unexpected direct savings on product costs, and identified significant improvements in productivity and reliability.

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