Really enjoyable session at #WMXEurope today - New Age of Customer-Centric Logistics with some great subject experts: Patrick Frith of Avalara showed how the tricky world of x-border (thanks Boris☹️) can be circumnavigated with clever tech and a dedicated focus on customer experience. Marc Sarmiento showed why he is the 'Q' of Österreichische Post AG with some great customer segmentation and applied solutions from his box of tricks..... and I forgive him for putting me in older segment 😉. Matthew Jacques showed why ZigZag Global are the absolute experts in structured returns solutions with great insight into customer requirements and the interesting inter-relationship with merchant priorities....and now I know what 'reventory' is 😃. Last but not least Misko Kancko from Canada Post / Postes Canada showed he is not only an expert in Scottish Malt Whisky 🥃 but highlighted why top down leadership was imperative in driving a truly customer-centric organisation. Good luck in the next challenge Misko. Really insightful and really easy to Chair with such a nailed-on group - great fun 👍
Great to see our Chair Alan Barrie in action as a moderator at the World Mail & Express (WMX) Europe Conference alongside our CRO Peter Moniak discussing current challenges and change in the sector.