Zowie

Hi everyone, today we're turning our account over to another amazing Zowie employee! Dominika Wojtanowska – it's all yours. Hi, I’m Dominika. I’ve been a Data Analyst at Zowie for 2 years now, working to make a bit of magic with data 📶 and provide specific answers to frequent business questions. My goal is to help Zowie become a fully data-driven company 💡 and to harness the hidden insights from all the data we collect. In my personal life, I strive to be as data-driven as possible. My brain is filled with random research and statistics. Data and everything related to it is my main passion. Besides creating BI dashboards 📊 , I also love experimenting with data science algorithms and various data scrapers. I have many different hobbies. Although it’s not very original nowadays, my biggest passion is traveling 🌍 . My bucket list includes many magical places and experiences, and I’ve only managed to check off a small part of it so far. More than making 30k+ steps a day in a new place, I prefer to live like a local 🏡 and take full advantage of flexible job hours. Working and eating 🍜 during the weekdays and partying on the weekends is my type of exploring 😁. I recently fell in love with co-living options and have planned to stay in many places next year 😍 . When I’m in Warsaw between my journeys, I spend a lot of time in the gaming world. The more complex the storyline, the better. I love creating my own character 👩💻 in games and seeing how my choices affect the virtual world. Analyzing gamers' behaviors and their choices in storylines is also quite interesting from a data analytics perspective. In my life, I try to combine smart planning with seizing the moment. A balance between spontaneity and scheduling is my way of handling various situations. I strongly believe this approach makes both my business and personal life successful.

The best time to implement AI in your ecommerce is right now. More than 60% of retail leaders will increase investment in artificial intelligence infrastructure in 2024 and beyond. 91% of retail executives see artificial intelligence as the technology with the greatest impact on the industry over the next three years. One of the key areas in ecommerce where AI implementation brings the highest ROI is customer experience. Why? Because of the hidden potential for revenue growth. Find out more -> https://lnkd.in/ea7Y9upQ

Despite previous negative experiences with AI, our clients have chosen to implement Zowie AI Agent. What is a poorly implemented AI? According to Wendi Mills, it is AI that doesn't know the answer to a question asked by the customer. Not having an answer is the worst thing that can happen to a customer conversation, because it crashes the relationship and ruins trust. That's why it's important to implement AI the right way, using a trusted provider of this technology.

Did you know 23% of support questions are pre-purchase? This means nearly 1 in every 4 conversations is related to the intent of purchasing your product. How much would your revenue increase if you could deliver the best customer experience at this crucial moment? We have good news for you - you can do it with AI Agent. And it only takes 2 weeks to implement.

Scaling in ecommerce involves being ready to serve customers in any language. Today, thanks to AI, this is possible without the need for third-party services. Read and learn why scaling customer support to new markets becomes easier than ever! https://lnkd.in/dywSsJVm

The customer spends his time and money to buy your product. Nowadays, is giving just a product in return enough? Of course not! The customer needs to feel taken care of with every touchpoint. Only then is buying from you associated with positive emotions. How do you do it? For example, Jacen C. from Monos focuses on transforming positive customer experiences into cost-free marketing.

Yesterday we talked on stage with Breanna Moreno about how customer experience directly (in a measurable way) translates into increased revenue. The best part is - when you implement AI Agent, in addition to revenue, your CSAT will also increase! Do you want to know how to do it? Visit us at The Lead Summit, booth #500, the very orange one!

Naaah, customer service is just a cost, who cares. Is it? New York is hot today (the humidity 🥵), but not hotter than the conversation I had with Breanna Moreno from True Classic at The Lead stage. Every conversation with a customer (aka customer service ticket) generates for TC, on average, $8-$10 of revenue. Generates. GENERATES. Talk to your customers, really. Be everywhere—chat, Instagram, WhatsApp, email—and be ready to reply in seconds. Zowie makes it all possible. Unlocks the power of conversation. It's soooo worth it.

Are you at The Lead Summit? Be sure to visit booth #500! We are giving away amazing products from our customers, just visit us and spin the wheel! In addition, we will share the story of how AI can increase revenue!

If you’re one of those Java/Scala engineers who are dissatisfied with: - how long does it take for their code to reach active users, or - building things that almost no one ends up using, then check out a unique role we’ve just opened up at Zowie. Our Product Lab team invents, builds, and runs rapid product experiments in order to find the most impactful areas of value generation for our customers - both in terms of addressing their pain points and uncovering big opportunities. This is especially important within the rapidly changing AI tech landscape where huge gains are not easily discernible from hyped-up promises that don’t deliver real value for end users. An additional great perk here is that this team is led by our co-founder Maciek Ciolek with whom you’d be collaborating closely in this role. If these things resonate with you, then reach out to us here: https://lnkd.in/d7uK5TQS